How Do I Complain About My Stay to Agoda?

Introduction

Are you having an issue with the hotel or property you booked through Agoda? Maybe you were promised a sea view but got a garden view instead. If you're still at the property, contact the owner or hotel first to see if they can resolve the issue. If you've already checked out, contact Agoda so Customer Support can look into the issue and help you find a resolution. If you encountered a problem with your hotel or accommodation, continue reading for information on how to report the issue to Agoda.

Sign in to Your Agoda Account

To log in to your Agoda account, enter your email address and click Continue. You may also sign in via Google, Apple, or Facebook.

Go to My Trips

To contact Agoda, open your booking first. Click My Trips and find your booking.

If you're still at the property and have already contacted the property owner about your concern, proceed to the next step.

Go to Property Messages

Check Property Messages to see whether the property has responded to your complaint. If the property can't resolve the issue or you haven't received a response, contact Agoda Customer Support for further assistance.

Click Contact Agoda Customer Service

To access Agoda's chat feature, click Contact Agoda Customer Service. The chat window will appear. Follow the on-screen instructions to speak with a customer service representative who may be able to assist you with your concern.

Before contacting Customer Support, make sure you've gathered enough evidence to support your complaint. Keep your booking confirmation and take photos of the property or the specific issue you encountered. For example, if you booked a room with a sea view but were given a garden view instead, consider taking a photo of the view from your room. This may help Agoda better understand your complaint.

Use the Submit a Request Form

If you can't reach Agoda, use the Submit a Request form to submit your complaint. Fill out the form completely, including a detailed description of the issue and any relevant attachments. Use the email address associated with your booking. After completing the form, submit your request and wait for Agoda to respond.

Contact Your Bank to Dispute the Charge

Was it a billing issue? If you decided to cancel your booking but were still charged, review the cancellation policy. If cancellation was free and you were still charged, you may want to wait up to 30 business days, as Agoda may have placed a temporary hold on your card. But don't worry. If cancellation was free of charge, you won't have to pay a cancellation fee or be charged for the booking.

If you haven't been refunded after 30 days, you may want to consider filing a dispute with your bank. Be sure to provide the bank with relevant documentation to support your dispute.

Conclusion

Were you able to file a complaint with Agoda regarding your stay? If you haven't left the property yet, consider contacting the hotel or property owner, as they may be able to resolve the issue during your stay. If you've already completed your stay, consider contacting Agoda via chat. Include a detailed description of the problem and any relevant photos that may help support your complaint. As a last resort, you may also want to consider disputing the charge with your bank. Do you still have questions about filing a complaint with Agoda? Contact Customer Support today.