What Do I Do If I Did Not Receive My Booking Confirmation from Agoda?

Agoda is an online travel booking service that you can book hotels, flights, vacation rentals, and airport transfers through. When making a reservation, you will receive a confirmation email from Agoda within 30-minutes and get your booking voucher. If you did not receive a confirmation email, you could sign in to your Agoda account to download the booking voucher or resend the confirmation email.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

Agoda is an online travel booking service that helps you find deals on hotels, flights, vacation rentals, and airport transfers. When you have made a booking through Agoda, you will receive a confirmation email that verifies your reservation and gives the booking voucher you redeem at the location. In some cases, you may not receive the confirmation of your booking after making the purchase. In this guide, you will learn what to do if you do not receive a booking confirmation from Agoda.

Confirmation Email

When you make a booking with Agoda, you should receive a confirmation email along with the PDF booking voucher within 30-minutes of finalizing the purchase. In some cases, it may take longer to receive the confirmation email. Make sure that you have entered the correct email address when making the reservation to avoid having the email sent to the wrong email address.

Another potential issue that may arise when receiving the confirmation email if the email is marked as spam in the email's system. Check your spam filter or junk mail folder in your email provider to see if the Agoda booking confirmation was sent there.

Downloading Booking Voucher Information

If you don't receive the booking confirmation from Agoda, you can download the booking voucher for your reservation using your Agoda account. Log into your account that you had used to make the booking and visit the existing reservations that you had made on that account. Click on the booking you had not received the confirmation email from and click on the download option for that booking. You will be able to receive the information regarding your reservation from the downloadable file.

Contacting Agoda

In some rare cases, the booking confirmation cannot be found, and you have been charged for making the reservation. In this instance, contacting Agoda is the fastest way to resolve your problem with the booking confirmation.

Contacting Agoda by Phone

Agoda Phone Number

The quickest and easiest way to contact an Agoda representative is by calling their customer support phone number. With the average wait time being 13-minutes, you can receive personal help on getting your confirmation. Before making the phone call, gather information about your Agoda account, including email or phone number you used to create the account.

Contacting Agoda by Email

Agoda Email Support

Another method of contacting Agoda is by emailing their support email address. This method will take longer to receive a response, but you will not need to be on hold like contacting Agoda by phone.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Do I Do If I Did Not Receive My Booking Confirmation from Agoda?

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