How Do I Cancel My Agoda Booking?

Canceling your booking with travel agencies can be a daunting task. That's why we develop simple guides like the one above to help customers solve service issues independently. Additionally, we provide the contact information of big corporations such as Agoda so that consumers can get help on service issues from company reps whenever needed. GetHuman is a customer-oriented company whose mission is to help people solve their problems before seeking help from agents.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Are you a traveling fanatic? Traveling is a welcome opportunity for some people, whether it's to get away from daily stresses or adventure. People may choose to travel locally or internationally, and there are multiple destinations to select. From sandy beaches to wildlife attraction sites, there are surfeits of travel destinations available. And that's why traveling agencies exist; to offer travel packages for multiple destinations and make it easier for travelers to plan their trips.

Agoda is an online travel company and search engine for vacation rentals, hotels, airport transfers, and flights. Its modus operandi is on a merchant model by acquiring services at wholesale prices and reselling them at a markup cost. Customers can make booking arrangements via mobile apps or the company website.

But what if you decide to cancel your trip? Agoda allows its clients to cancel bookings and get refunds for money already paid. Below is a detailed process of how you can go about revoking your booking.

The detailed process

If your booking is cancelable and the terms and conditions stipulate that there won't be any charges, the canceling process will be simple. All you have to do is:

  1. Log into the Agoda website

  2. Click on the Sign-in tab at the top right of the home screen and provide the email address and password for your account, (the one you used when booking your trip) and then hit the Sign-in button

  3. Go to the Manage Booking section

  4. Choose the booking that you want the cancel and then click on the Cancel button

  5. Agoda will send you an email informing you of the cancellation

If you have a booking with non-refundable terms or one that says you'll get partial reimbursement, you should contact the customer service department to get more information on the cancellation process. Read on to find out more about contacting customer service agents.

Phone number

Agoda offers customer care support via phone call. You should have your booking details handy before calling, including your booking ID and the last four digits of the credit card you used to make the payment. An agent will receive your call and may request additional information to verify your identity. He/she will then process your cancellation request, and you'll receive your refund via Agoda cash or credit card.


Through Agoda's customer support email address, customers can write to the company reps and request booking cancellations. Ensure that the email you send contains your name, booking ID, and reason for cancellation. The support staff will write back in the next working day according to the order in which they received the emails, so don't fret if the process takes some time. However, you'll surely get the assistance you need.

Online help page

Customers also have the option of communicating with agents via the online help desk. The forum has multiple help topics that address various service issues. Once you select an item that resonates with your cancellation problem, a staff member will reach out to you and discuss it. With a written account of the process, you can access the conversation in the future whenever you face a similar predicament.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Agoda Booking?

Why does GetHuman Write How-to Guides for Agoda Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Agoda in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Agoda Booking? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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