Agoda Customer Service Issues

Hello, I have a reservation from October 18th until October 21st under the name of Yara Al Ramah. I kindly request to cancel and receive a refund or alternatively, postpone the reservation till next March. Due to the current situation in Palestine, we are unable to travel to Turkey as the borders between Jordan and Palestine are closed. Our plan was to travel to Turkey through Queen Alia Airport in Amman. I hope you can understand our circumstances and consider this as a humanitarian issue. Thank you.

I am looking for assistance regarding a booking issue with Agoda. I attempted to purchase Sea Life Aquarium tickets in Sydney for a friend's birthday, but encountered double charges totaling $[redacted].56. Despite receiving an email stating the payment didn't go through, I can see the duplicate transactions on my account. I have encountered difficulties seeking a refund through Agoda's website and would appreciate guidance on how to contact them directly. If you have their contact details, please share them with me via email.

Hello, I made a mistake with my email address on reservation number [redacted]87. Could you please update it to [redacted] for the stay for three people at B&B Hotel Modena from November 1, [redacted], to November 5, [redacted]? I have already paid for the booking using my credit card on your website, and the payment is scheduled to be charged on October 28th. I haven't received confirmation of the transaction yet despite sending multiple inquiries. Thank you.

Hello. I need to adjust my flight booking because I am staying on Hamilton Island but flying into Proserpine. I would like to arrive directly at Hamilton Island where I am staying for 5 days. This booking was made through Agoda. Please reach out to me at [redacted]. My departure date is the 14th of December. I have been trying to contact Agoda for weeks without any response, as the phone lines disconnect every time. There are too many details to convey via text, so I would appreciate a prompt call. Kind regards, Rebecca Pearce.

Hello, I'm Annie from the Black Pearl Resort & Spa in Santo Vanuatu. We recently had a guest, Naomi Billing, staying with us from October 5 to October 12. She mentioned booking through Agoda. We are inquiring about her payment totaling 2,[redacted].49AUD. We would like to receive this payment as per her reservation. Thank you for your attention to this matter. Best, Annie

I made a reservation through Agoda for a hotel, but upon arrival, the hotel had no record of my booking. They confirmed they were not affiliated with Agoda and did not receive any payment. This left me without a place to stay in the city. I had to quickly find and pay for another hotel, costing me more than anticipated. Please refund my booking in full promptly.

Good morning, I am requesting the invoice for a reservation made at EasyHotel Amsterdam on 16/10/[redacted] for one person through booking.com. The reservation was for 17.10-19.10.[redacted], and we paid a total of [redacted],84€. The hotel provided an invoice for [redacted],28€, mentioning that the guest booked through Agoda and advised me to get the remaining amount from you. Could you please send me the invoice reflecting the total paid amount? Thank you, Monika

Hello, on the 4th of October [redacted], we purchased tickets for a flight from Delhi to Almaty departing at 2:30 am for Ainura Kutunaeva, KC [redacted]. Upon arrival to obtain our boarding passes, we were informed that there was no confirmation from Agoda to Air Astana despite the funds being deducted. The airline did not permit us to board without the confirmation, which was still in process. Consequently, we had to purchase new tickets for the 6th of October [redacted] to Almaty, and once again, the payment was taken without receiving the tickets. We are seeking a refund for these transactions and kindly request to be contacted at [redacted] or [redacted] Thank you.

I am having trouble changing the mobile number on my Agoda Account. The mobile number I initially used is no longer in use, but both the app and website do not let me update my contact details. UPDATE: After finding the Agoda customer service email address through GetHuman, I emailed them. A representative called me and resolved the issue from their side. Initially, I was hesitant, thinking it might be a voice phishing scam.

During my booking at the Eden Garden Hotel in Ho Chi Minh City, there were several issues that arose. Initially, the manager allocated a different room than the one we had reserved, claiming it was the same. Subsequently, the air conditioner was malfunctioning, and when we reported it, the manager disputed it by stating it was functioning fine, despite our discomfort. After insisting on changing rooms, the manager came to us and made remarks that were unclear due to a language barrier but conveyed a sense of ownership and authority over the situation. I kindly request urgent attention to this matter as our stay is now unsettling.

Good afternoon, I reserved a non-smoking twin room with a large bed at Elyaf Ajyad Hotel Makkah in Makkah, Saudi Arabia on October 29th through AGODA. The website listed it as a 4-star hotel for [redacted] SAR per night and a total of [redacted] SAR for 5 nights from 10/29/[redacted] to 11/03/[redacted]. Upon arrival, I discovered the hotel was only a 2-star establishment, and I was given a smoking room instead. Despite contacting AGODA multiple times, I received unhelpful responses stating they were working on resolving the issue. I paid an additional 95 USD per night for the inconvenience and requested a refund and reservation cancellation numerous times, providing photos as evidence. AGODA assured me they were addressing the situation, but no actions were taken. This dishonest practice misleads guests and needs to be stopped, especially for pilgrims visiting Makkah. Best regards, Bekzod M.!

Hello, While browsing Agoda to book a room at Tamani Marina Dubai, I encountered a strange issue. Upon clicking the "book" button for a two-bedroom apartment, the reservation was instantly made. The page with my details did not open for me to confirm the entered information before booking, and an amount of [redacted] Saudi Riyals was deducted from my Al Ahli Bank account. I now want to confirm whether the apartment at the mentioned hotel was actually booked, if Agoda did receive the payment, or if there has been fraudulent activity. Please respond promptly.

I have submitted a complaint to Agoda regarding my recent experience at Paradise Guesthouse & Spa. Upon arrival, I was approached by young individuals soliciting sexual services, indicating I may have mistakenly booked a room at a gay brothel. Surprised and uncomfortable, I quickly departed and found alternative accommodation nearby. The new hotel staff confirmed the nature of the previous establishment, leaving me distressed by the unforeseen situation. Despite reaching out to Agoda for assistance, I have yet to receive a response to address this unsettling incident. As a frequent user of Agoda during my current global travels, I urge a prompt resolution to this matter to maintain my trust in their services going forward.

I recently made a reservation on Agoda for a hotel in the Philippines. My booking number is [redacted], and my name is Damon Sumner. I am very disappointed because I booked this hotel for my anniversary with my wife, the payment was deducted from my account, but I did not receive any email confirming that the booking was valid. Due to this error, we have been left without a place to stay. I believe I should receive compensation for this inconvenience on top of getting a refund. The situation is completely unacceptable.

I have received a 10% discount from Agoda for installing the app, but I am having trouble applying it. Even though I have tried multiple times, it is not being accepted. I would appreciate assistance with this issue as I am a loyal Agoda customer who has booked hotels with them before. I am looking to book a night at the Marina Bay Sands in Singapore on March 25th - 26th, [redacted], which costs €[redacted]. As this is quite expensive, the 10% discount would be greatly appreciated. The discount would amount to €62.50, which would be a significant saving. I am hoping to use the discount for this particular booking at the Marina Bay Sands in Singapore.

The room we were assigned was unacceptable. The bathroom, in particular, was in poor condition. It was dirty, moldy, and rusty. The bath mat seemed far from clean. Both the sink and shower were in a filthy state. No soap or hand towels were provided. The glasses and coffee cups in the room were also dirty, and the kettle had not been cleaned in years. Leftover water bottles from previous guests were left out. The bed was subpar, with various stains in different colors visible everywhere, including on the towels. The floor, walls, and windows were grimy, and despite the air conditioning being on, the room was hotter than outside (35 degrees).

Hello, I recently received a 10% discount from Agoda for downloading the app. Unfortunately, I have been unsuccessful in applying the discount despite multiple attempts. I have a history of booking with Agoda and value our relationship. I am looking to book a night at the Marina Bay Sands in Singapore for March 25th - 26th, [redacted], and the 10% discount would greatly benefit me considering the high cost of €[redacted] for a night. I appreciate any assistance you can provide regarding this matter.

Hello, I have a booking with ID [redacted] for a stay in Munnar on December 24th-25th, [redacted]. We will be driving from Bengaluru. Due to the increase in virus cases in Kerala and the cyclone warning for those dates, we are concerned about traveling. Unfortunately, Agoda's app indicates that refunds and date changes are not possible. While I understand the booking is non-refundable, I kindly request to change the booking dates. This stay was planned for our anniversary, and given the circumstances, we are hoping to postpone the trip. Thank you, CJ

I believe I have a double booking. I have two bookings with you under reference numbers [redacted] and [redacted]. I checked with the hotel, but they do not have any reservations under my name. I then attempted to book under the name of my friend, Iram Ahmad. Please either cancel one of my bookings or transfer one from the 10th of February to the 12th of February. I visited the hotel yesterday, and they informed me that the agency had canceled all my bookings. I tried to book again today but noticed that you have charged my account. Please resolve this issue.

During our stay at the Country Inn hotel, we encountered bed bugs that led to a distressing experience. Despite the situation, we have not received any assistance regarding a refund from Agoda after contacting them via email. As a result of the bed bug infestation, we had to incur additional expenses on new clothes and laundry services to avoid bringing the pests home. I have documented evidence of the bed bugs found in our room with the hotel's branding visible in the photo. Our booking number is [redacted]06. We are seeking a refund for the unpleasant night we endured and kindly request alternative accommodations to enjoy our break away from our children. Your prompt attention to this matter would be greatly appreciated.