Lufthansa Customer FAQ

Top Answers & How-to Guides

What is Lufthansa's Phone Number?

The question we are asked most often is about how to talk to Lufthansa customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the cancellation policy for Lufthansa flights?

The cancellation policy for Lufthansa flights allows passengers to cancel their bookings within 24 hours of purchase, without incurring...
Ask any question you have about Lufthansa customer service, get an answer now.

Recent Lufthansa Customer Questions

How do I rebook a cancelled flight

To rebook a cancelled Lufthansa flight, you can do so online through the "My Bookings" section. You will need to log in using your booking code and last name. The system will display your cancelled booking, and you'll have an option to select a new flight. The cost difference should be waived if your flight was cancelled by Lufthansa. If you are unable to access your booking or have any issues with the rebooking process, you can use the contact link provided on this page to get in touch with Lufthansa customer service for assistance.
Asked May 24, 2024 5:58 PM

I would like to check my flight status

You can check your flight status on the Lufthansa website. Once there, head over to the 'Flight Status' section. You will need to enter your flight number and the date of departure. Click 'Search' to view the most current information about your flight. Please note that details may change, so it is advised to check the flight status close to your departure time.
Asked May 1, 2024 1:41 PM

How do I change a name on a booking?

Due to security reasons, it is generally not possible to change the name on a booking once it's already made with Lufthansa. Every ticket issued is personal and non-transferable. Therefore, we advise you to be very careful when entering your details during the booking process. If a minor error has occurred in the spelling of a name or in the sequence of names, however, reach out directly to Lufthansa to see if this correction can be made. Major modifications, or a change to another person's name, unfortunately, are not allowed.
Asked Apr 21, 2024 7:30 PM

i would like to book a place for my pet

Yes, Lufthansa allows pets on their flights. Cats and dogs can be transported either in the cabin or in the cargo hold, depending on their size. To arrange transportation for your pet, you need to contact Lufthansa's Service Center at least 24 hours before your departure. Please note that limited spaces are available, so it's best to book early. There are guidelines for the carriers that are accepted, so confirm your pet's carrier matches Lufthansa's requirements, and be aware there are additional charges for transporting pets.
Asked Apr 20, 2024 5:05 PM

Looking to get a refund of seat reservations

If you have made a seat reservation with Lufthansa and would like a refund, please note that seat reservation costs are generally non-refundable. However, if Lufthansa changes your seat without your consent, the cost for the seat reservation will be refunded. Unforeseen circumstances such as aircraft switch or operational changes may necessitate a seat change. Any service-related complaints and the corresponding proof should be sent via the online feedback form after completing travel. In these scenarios, you may be eligible for a refund. Please keep in mind that process time may vary based on different factors.
Asked Apr 17, 2024 6:10 PM

Help me with my Lufthansa customer service issue

Lost Luggage

How Do I Report Lost or Delayed Luggage to Lufthansa?

If you had a flight with Lufthansa and your luggage didn't arrive at your destination with you, you need to report it so the airline...

Booking and Refunds

How Do I Get a Refund from Lufthansa?

Lufthansa offers refunds for canceled or delayed flights. To process a refund, go to Lufthansa's My Bookings Page and use your booking...

How Can I Change My Itinerary with Lufthansa?

If unexpected changes mean that you need to reschedule a flight that you booked with Lufthansa, you can easily do so by modifying your...

How Do I Make a Booking with Lufthansa?

Nowadays companies make it harder and harder to contact them. Sometimes you just want to book a flight. Here's how to make a booking...

Special Requests

How do I make a special request for my flight with Lufthansa?

If you are travelling with Lufthansa and need to make a special request for a meal or wheelchair support, we lay out everything that...

Can I pre-select my seat on a Lufthansa flight?

Yes, Lufthansa provides a seat selection service for its passengers. Seat pre-selection is available for all Lufthansa flights. As...

Baggage and Pets

What is the baggage allowance for my flight with Lufthansa?

The baggage allowance for your flight with Lufthansa may vary depending on the travel class and destination. As a general guideline,...

Can I carry my pet with me on a Lufthansa flight?

Yes, Lufthansa allows passengers to carry pets on their flights. However, certain guidelines and restrictions apply. Small dogs and...

Travel Documents

What documents do I need to travel internationally with Lufthansa?

To travel internationally with Lufthansa, you will need certain documents to ensure a smooth journey. Firstly, a valid passport is...

What are the accepted forms of payment for booking a flight with Lufthansa?

Lufthansa accepts various forms of payment for booking flights. Customers can conveniently pay using major credit cards such as Visa,...

Check-in Options

What are the check-in options for Lufthansa flights?

Lufthansa offers various convenient check-in options to accommodate passengers' preferences and save valuable time. Firstly, travelers...

Food and Beverage

Can I bring my own food on board a Lufthansa flight?

Yes, passengers are allowed to bring their own food on board a Lufthansa flight. However, there are a few factors to keep in mind....

Travel Classes

What are the available travel classes on Lufthansa flights?

Lufthansa offers multiple travel classes to suit different passenger preferences and budgets. The available classes include Economy Economy Class provides comfortable seating, complimentary meals, and in-flight entertainment. Premium Economy Class offers more legroom, enhanced amenities, and a separate cabin for a more spacious and relaxed experience. Business Class ensures luxurious seating with lie-flat beds, gourmet dining, exclusive access to lounges, and personalized services throughout the journey. First Class offers an exceptional level of luxury with spacious suites, dedicated staff, top-of-the-line amenities, premium dining options, and access to exclusive First Class Lounges. Travelers can choose their preferred class based on their needs and budget, ensuring a comfortable and enjoyable flight experience with Lufthansa....

Electronic Devices

Are there any restrictions on electronic devices during the flight with Lufthansa?

Yes, Lufthansa has certain restrictions on electronic devices during flights for safety reasons. Passengers are allowed to carry and...

Airport Transfers

What are the airport transfer options for connecting Lufthansa flights?

There are several convenient airport transfer options for connecting Lufthansa flights. Passengers can take advantage of the Lufthansa...

Special Services

Are there any special services for passengers with disabilities or medical conditions?

Yes, Lufthansa provides a range of special services for passengers with disabilities or medical conditions. Their services aim to ensure...

Cancellation Policy

What is the cancellation policy for Lufthansa flights?

The cancellation policy for Lufthansa flights allows passengers to cancel their bookings within 24 hours of purchase, without incurring...
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