Lufthansa Customer FAQ

To use an e-ticket from a travel agency to log into Lufthansa for seat selection, go to the Lufthansa website and navigate to the "Check-in" section. Enter your booking details, which typically include the e-ticket number and your surname. After retrieving your booking, you should be able to view your flight information and select your seat if online seat selection is available for your fare type.

If your booking is showing that the seats are not booked, it's important to check your confirmation email for any discrepancies. Ensure that you entered the correct details when booking. If the issue persists, we recommend checking for any cancellation notices or changes to your flight schedule. There is a link to the most up-to-date contact information right here on this page to address your booking concerns directly with Lufthansa.

First-class seats on Lufthansa are typically larger and offer more space and comfort compared to business class. First-class services generally include wider seats, more legroom, and additional amenities designed for a premium travel experience.

We recommend checking directly within the Lufthansa website or app for the most accurate information regarding your check-in issues. Look for the section related to "Check-In" for guidance tailored to your flight. If you continue to experience problems, please refer to our contact information available on this page for assistance.

If you changed your ticket, your seat assignment may not be carried over. It's best to check your updated booking confirmation for any changes to your seat assignment or to log into your booking to see the current status of your seat.