Lufthansa Customer Service Issues

Dear Sir or Madam, I am writing regarding my flight ticket from Los Angeles to Cracow via Munich scheduled for 10th December [redacted] at 5:15 p.m. Unfortunately, I won't be able to use it and would like to inquire about the possibility of obtaining a refund, at least for the flight taxes. I am 23 years old and just learned about an important interview this Wednesday, which is a great opportunity for me. Considering my financial situation as a recent graduate from Cracow's University of Economics, the ticket price is rather high, especially since my income is limited as I am from Poland. I have been in the USA for a traineeship and would greatly appreciate any assistance you can provide in this matter. Please feel free to reach out as I am willing to provide any further details. Thank you.

I have been waiting for a reimbursement for almost three months. Please contact me at [redacted] or +1-[redacted]. It's frustrating that despite my experience with Lufthansa, I haven't received any communication back. I was rerouted to Detroit and left to find my own way to Phoenix. After several expenses, including a $[redacted] ticket and a lounge pass, I still haven't received a full refund. I'm attaching all relevant information to expedite this process. Please get in touch with me as soon as possible. Thank you.

I lodged this complaint on the Lufthansa website early in October, but I have yet to receive a response. I traveled on 6th September [redacted] on Flight LH0474 from Munich to Montreal. My E-ticket number was [redacted][redacted]. I paid for an aisle seat by calling the day before; I opted for an exit seat for 40 euros instead of a regular aisle seat for 30 euros. However, I was given seat 24D, which is a regular aisle seat upon boarding. The flight attendant mentioned that seat 24D was the one I had paid for. Other passengers looking for the exit row seats were also not accommodated. I am willing to provide my boarding pass and visa bill if needed. I believe a refund of 40 euros on my visa is warranted due to the overbooking issue. Thank you for your attention. Susi D.

As a regular flyer, I would like to share my recent experience regarding a business flight from Orlando to Dubrovnik on December 14 with a layover in Zagreb.LH [redacted]. The flight was delayed from Orlando due to technical issues, resulting in a delay in reaching our gate upon landing in Frankfurt. This caused a significant delay in boarding my next flight to Zagreb, leading to a missed connection and a long wait at the Lufthansa service counter. The overall disorganization and lack of assistance were quite disappointing, especially considering my long-standing loyalty to your airline. I have documented everything thoroughly and can provide evidence of the inconveniences faced. I hope you can address these issues appropriately. Thank you.

I left the United States on Tuesday, the 11th on Lufthansa flight [redacted] from Kennedy, NY. I picked up my luggage in Munich, and it was in my care at all times. Today, I departed from Munich at 12:00 PM (more like 1:30 PM due to the flight being over an hour delayed). Please note that my luggage was always with me and never opened. Upon opening my luggage today, I discovered that in one of the bags, which contained two boxes of U.S. collectible coins, one of Gold and Platinum highlighted statehood quarters and the other of Gold and Silver highlighted U.S. statehood quarters, had been stolen. The boxes were left wrapped in the plastic they were in the suitcase. Please advise me on what I should do next, considering my luggage was always in my possession, except during flights and once I handed them over at the airports.

Dear Sir/Madam, I am writing to escalate my complaint to the management regarding feedback ID [redacted]1. In April [redacted], I lodged a complaint which was acknowledged in October [redacted] with an offer of a refund amounting to BD278. However, despite providing my bank details, the refund of the money was unsuccessful as the swift code was not included for the international transfer according to my bank, resulting in the payment being rejected. I have since provided the necessary bank details, including the swift code, to Lufthansa: Name on Account: Michael John Hadwin Bank Name: BBK Branch: Budaiya Location: Bahrain IBAN no: BH51 BBKU 0[redacted] [redacted] 44 Swift code: BBKUBHBM Address linked with account: Villa 1, Mansoor Gardens 7, Jannusan, Bahrain Despite my efforts, I have been continuously ignored and informed of the busyness of the accounts department instead of any progress update on my refund. I would appreciate confirmation that the information has been passed on and clarification on the expected timeline for the payment to reflect in my bank account. As I have upcoming travel plans in February [redacted], using Lufthansa is contingent on the resolution of this matter promptly. Sincerely, Michael Hadwin

I was scheduled to take flight LH [redacted] from Frankfurt to Luxembourg today at 10:15 am with a C class ticket for seat 4A. Unfortunately, there was an initial delay followed by a flight cancellation around 11:30 am. After a lack of communication, we were instructed to collect our luggage and were told there would be a bus to transport us. However, there was a delay in retrieving the suitcases, and I only managed to get mine around 12:30 pm. I decided to take a taxi to try and make it to a meeting I had at 2 pm. The situation was poorly handled, and there was no immediate resolution, resulting in no alternative flights being arranged promptly. As a result, I am likely to miss most of my important meeting in Luxembourg. I am disappointed with the lack of support from Lufthansa in this matter. Thank you. S. Pelle, MD at Ferrero India.

I recently made two reservations for 7 passengers for a return trip from Porto, Portugal to Bari, Italy and back to Porto. The references for the bookings are RC8NYD under the name Álvaro Barbosa and RBXIG7 under the name Manuel Pinto. On December 10th, during the flight LH-[redacted] approaching Bari, the plane was diverted to Ancona due to security reasons, resulting in a 6-hour bus trip to Bari. While on the bus, we made a stop at a gas station where we were informed that Lufthansa would refund the money we spent on food. When checking in for the return trip on December 16th, I was told to initiate the refund claim online for the amount spent on food at Magniole SRL, ADS Torre Cerrano Ovest for a total of 40.50 euros on December 10th at 17:00. I have not provided proof of purchase as the online form does not allow for it. I am looking forward to updates on the refund process. Thank you. - M.P.

On September 1, [redacted], I had a flight booked with Lufthansa from Birmingham (BHX) to Toulouse (TLS) via Frankfurt (FRA). The initial flight LH955 from BHX to FRA was already delayed when I arrived at Birmingham Airport, departing 30 minutes late and arriving late at Frankfurt. Due to the delay, I missed my connecting flight LH1098 from FRA to TLS. Despite the next flight LH1100 being ready to depart, I couldn't board it. I was rebooked on LH1094 departing the next morning at 7:20 and provided with overnight accommodation. Upon reaching Toulouse on September 2 at 9:00, I had to find my own way to Avajan, resulting in a long journey involving buses, trains, and a taxi. This delay caused me to lose a day of my holiday, incur expenses, and experience inconvenience. Lufthansa staff in Frankfurt mentioned I am entitled to compensation for the delay and instructed me to contact them via email to make a claim.

Upon arriving in New Delhi in the early hours of December 16th, [redacted], following a flight from Stuttgart through Frankfurt (Lufthansa LH [redacted] & LH [redacted]), I was faced with the unfortunate delay of my baggage for over 30 hours. This inconvenience led to me being without my house keys, impacting my ability to access my home office as well as work. As a SAP consultant, this resulted in a loss of [redacted] Euros due to the inability to work for 9 hours. Despite reaching out multiple times to the provided contact number (+91-[redacted]3), I was unable to get through for assistance. When my baggage finally arrived on the morning of December 17th, more than 32 hours later, it had suffered damage with the bag's skin torn at several spots. The baggage in question was identified by tag number [redacted], with its Station airline/Flight reference labeled as DELLH by the Lufthansa agent.

I am currently exploring a flight from Heathrow to Munich with Lufthansa, followed by a flight from Munich to Zadar with Air Dolomiti. The booking indicates that I do not have checked baggage included. If I opt to purchase 23kg of checked baggage, I am curious if this fee covers both flights and if my luggage will be transferred directly from one flight to the next or if I need to collect it, check it in again, and potentially pay for baggage at the airport for the second flight. Both bookings are arranged through Lufthansa on their website. I am also looking into a return flight that involves Zadar to Frankfurt with Croatian Airlines and then Frankfurt to London. It states that 23kg of checked baggage is included; however, I would like clarification if this includes both flights and if I need to pay for baggage at the airport for the first flight. I hope to avoid double-paying for baggage with the initial booking and then again for the connecting flight. Thank you, Dan.

My wife, D. Fridjhon, and I, C. Ingram, had a booking (booking code UUJQIW) to depart from Jeddah, Saudi Arabia on December 18. Despite Lufthansa providing the plane, the pilot was unlicensed for that aircraft, resulting in the cancellation of the flight. We were rerouted to Turkish Airlines. Unfortunately, our baggage did not make it to Bergen, our final destination. Today, December 19, we are scheduled to embark on a Hurtigruten boat trip, but we lack warm clothing and toiletries. We have lodged a complaint with reference BGOSK29366 concerning our two bags, wrapped in pink airport safety plastic. The bags consist of one black and two red bags, all with reference/brown cloth tied to the handles. We are currently without our belongings and urgently need assistance to proceed with our journey. Our local contact in Bergen is Annehelene at +47 [redacted] 20 [redacted].

After a grueling 48-hour journey from Maryland to Amman, Jordan, plagued by delays and missed connections, I finally arrived at my destination. Unfortunately, my suitcase took a detour on its own, arriving a day late, wet, and causing damage to a cashmere sweater, a silk scarf, and a valuable book. Despite efforts to resolve the issue with Delta, they redirected me to Lufthansa for compensation. However, reaching out to Lufthansa through their website has proven to be challenging, as they do not have a physical office in Amman. I am seeking reimbursement for the damaged items, especially the $[redacted] book intended as a gift. Please contact me at my local number in Jordan +[redacted]-79-[redacted] for further assistance. Thank you for your help in resolving this matter. You can also reach me via email at [redacted]

Hello, I wanted to share my experience with a recent flight with Lufthansa. On December 5, my daughter and I were scheduled to fly on LH689 from TLV, Israel to Munich, Germany, with a connecting flight to Lisbon on LH1792. Unfortunately, the first flight was delayed, causing us to miss our connection to Lisbon. Lufthansa provided us with a hotel for the night and rebooked us on an alternative flight, TP0551 on December 6 at 06:00 am. However, this change disrupted our plans as we had intended to arrive in Lisbon the previous evening. We also incurred additional expenses for a hotel night that we couldn't use. As a loyal customer, I believe I should receive appropriate compensation for the inconvenience and financial impact this delay caused. I have attached the hotel receipts for your reference. I appreciate a prompt response. Thank you, D.Z.

Hello, I am Victoria Pop. On September 1, [redacted], I purchased a ticket for my sister, Liliana Sorina Corodan, for the route Cluj - Munich - Frankfurt - Calgary. I specifically chose an economy class ticket so that she could bring along 23kg of baggage plus a carry-on. I have saved screenshots from when I made the payment. However, this morning when she boarded the plane in Cluj, she was unexpectedly charged 50 euros for luggage as she was informed that her ticket was Economy Lite instead of the Economy ticket I had originally booked. She will face the same charge when she returns to Cluj on January 2. I am seeking clarification as to why there was a discrepancy between the ticket I purchased and what was provided to my sister. If any additional details are needed, I am more than willing to provide the screenshots I have. I appreciate any assistance you can offer. Thank you in advance.

Subject: Issue with Flight #LH7622 and Request for Compensation Dear Sir/Madam, I am writing to express my concerns regarding my recent experience as a passenger on your airline. My name is Sharang Rane, and I was scheduled to travel on Flight #LH7622 from Houston - Intercontinental, TX (IAH) to London Heathrow (LHR) on December 15th, [redacted]. Unfortunately, despite holding a confirmed booking and having paid for my seat, I was prevented from boarding the flight. Upon arrival at the airport, I was informed that I could not board the flight due to visa requirements for layover destinations, namely the UK and Germany. Despite my explanation that I would remain within the transit lounge and not leave the airport, I was still denied boarding. As a result of being bumped from the flight, I not only missed my scheduled journey but also incurred significant expenses to secure an alternative flight. In accordance with passenger rights under regulation (EC) [redacted]/[redacted], I am formally submitting a complaint and respectfully requesting full reimbursement for the ticket cost of the denied flight, as well as partial compensation for the expenses accrued due to the last-minute booking of an alternative flight. I kindly urge you to investigate this matter promptly and provide a resolution at your earliest convenience. Enclosed, please find a copy of the ticket for your reference. I anticipate your swift response to rectify the situation and mitigate the financial loss I have faced. Sincerely, Sharang Rane

I purchased a ticket from Lufthansa on November 15th. My ticket number is [redacted][redacted]. The passenger's name is Amanuel Teklu. I hold a travel document from Sweden and submitted all necessary documents to the Ethiopian embassy in Stockholm. They informed me that I could obtain an Arrival visa in Addis Ababa. However, when I arrived at the airport on December 18th at 16:00, officials denied me boarding. Despite explaining my situation and citing others who have traveled similarly, I was not allowed to proceed. As a result, I incurred significant expenses purchasing a new ticket. I am seeking a refund for the original ticket, reimbursement for the expenses incurred, and compensation for the disruptions to my plans. Thank you. Sincerely, Amanuel Teklu

Subject: Lost Luggage Incident and Compensation Demand Dear Sir/Madam, I am Pinelopi Sympetheri, writing to report an unfortunate incident of lost luggage during my flight on December 21, [redacted], with your airline from Greece to Kraków via Frankfurt. Upon arrival at Krakow airport, only one of our two checked-in suitcases appeared. The missing suitcase is black, a "RONCATO" brand, weighing almost 22 kilos. As a mother traveling with two children during the Christmas holidays, this situation has left us without essential clothing items for the kids. Despite my efforts to resolve the issue and the lack of proper communication from your customer service, I expect a resolution within one day or demand a full refund for the lost suitcase and its contents. I have attached the file reference number provided by Krakow airport (KRKLH10870) and urge you to take immediate action to locate the missing suitcase. Failure to compensate appropriately may result in me escalating this matter to the relevant European Authorities responsible for air passenger rights. I have included links to the EU regulations for your reference. I await your prompt response on the progress of resolving this matter. Kind regards, Pinelopi Sympetheri

Hello, I need assistance with two bookings, one of which was made in error. The first booking, M5AF93, departing from Hong Kong to Stuttgart via Zurich, has correct details. The second booking, SXALBD, scheduled from Zurich to Berlin, needs to be changed to travel from Stuttgart to Berlin. Is it possible to cancel or rebook the SXALBD flight? Please provide options for traveling from Stuttgart to Berlin. I am looking for a cost-neutral solution. Thank you in advance and Merry Christmas.

To Lufthansa Management and Customer Service, I am writing to address a serious issue regarding my recent experience with booking flights for my two sons. I purchased return tickets on Lufthansa.com for them and was assured by Lufthansa Customer Service that they could fly unaccompanied as they were over 12 years old, which was confirmed multiple times. However, upon arriving in Frankfurt, they were not allowed to board their connecting flight with United Airlines due to their policy requiring passengers to be over 15 years old. This information was never communicated to us during the booking process or check-in. As a result, my children were stranded at Frankfurt Airport for two days, missing Christmas celebrations and without basic necessities. I am deeply disappointed in Lufthansa's handling of the situation and the misinformation provided by Customer Service. I urge you to conduct a thorough investigation, compensate for the inconvenience caused, and take responsibility for the emotional distress this has caused my family. I expect a prompt response and resolution to this matter. Sincerely, Nigar