How Do I Get a Refund from Lufthansa?

In a nutshell: Lufthansa offers refunds for canceled or delayed flights. To process a refund, go to Lufthansa's My Bookings Page and use your booking code or log in to your account. Tap the Cancellation button next to the relevant booking and confirm the cancellation on the next page. Flight tickets purchased through Lufthansa's website will be automatically refunded. If booked through a travel agency, contact them. Use Lufthansa's Chat Assistant or visit their Refund Page if needed. Fill out the required fields and submit. Unused flight value vouchers can also be refunded. Visit the Flight Value Voucher Page, enter the voucher details, and submit. Check if you can rebook before canceling, and contact Customer Support for further assistance.

Christian Allen is the editor / author responsible for this content.
Dec 29, 2023


Lufthansa can offer a complete refund for flights canceled without a replacement or if your scheduled flight has been delayed by at least two hours. You may also be eligible for a refund if the scheduled arrival is delayed by at least two hours or the actual departure time is suddenly changed (on the same day) by more than five hours. If you cancel for reasons other than those mentioned above, the refund will be subject to certain conditions. Use the guide below to help you process your refund with Lufthansa.

Go to Lufthansa's My Bookings Page

On this page, you'll see View and Manage Flight. You can either use your six-digit booking code or log in to your account to get started with the refund process.

How Do I Get a Refund from Lufthansa? (Step 1)

Sign In to Your Account

Type in your last name and booking code to log in to your account. Once signed in, a list of bookings is displayed on your booking summary. Those that can be canceled will have the Cancellation button.

Tap the Cancellation Button

You'll find this next to the relevant booking.

Confirm the Cancellation on the Next Page

Wait for the email confirming the cancellation of your booking. Flight tickets purchased at the Lufthansa Office or the website will be automatically refunded. There's no need to take any further action. If you booked the ticket via a travel agency, it's advised that you get in touch with them. Contact Lufthansa again if you don't hear back from the travel agency so they can assist further.

Use the Chat Assistant

Another way to refund your ticket or check on the refunded amount is by using Lufthansa Chat Assistant Elisa. Log in to your account first and follow the on-screen instructions on how to use Elisa.

How Do I Get a Refund from Lufthansa? (Step 5)

Visit Lufthansa's Refund Page

Use this link to start processing your refund:

This step is only for those who haven't been successful in processing their refunds via My Bookings or the Service Center.

Fill Out the Required Fields

Check the box below Booking canceled and and fill out the general information. Fill out the details about your unused service coupon or flight.

Click Submit

Follow the instructions on the next page.

If your flight ticket hasn't been used, the ticket price plus fees and taxes will be refunded. Lufthansa will refund the amount to the original method of payment. Refunds will be calculated pro-rata for those who have partially used the ticket.

Visit the Flight Value Voucher Page

Do you have an unused flight value voucher? You can also have this refunded. Use this link to get started with the refund process:

If you wish to redeem this, do it within three years.

Enter Voucher Details

Type in the name of the voucher holder, voucher code and email address.

Hit Send


Before canceling a flight, check if you can rebook so you won't have to cancel it. You can manage individual bookings by logging in to your account or using a booking code. You may also use the Service Center for further assistance. Just visit the support page and choose your country or region. You'll be provided with a phone number to call. Customer Service is usually available around the clock.

For other concerns about Lufthansa's refund policies, please contact Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get a Refund from Lufthansa?

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