How do I make a special request for my flight with Lufthansa?

If you are travelling with Lufthansa and need to make a special request for a meal or wheelchair support, we lay out everything that you need to know to set it up for your upcoming trip.

Christian Allen is the editor / author responsible for this content.
Aug 22, 2019

Lufthansa may give you special services if you need to use a wheelchair before, during, or after your flight. You may also get special services if you have visual or cognitive impairments.

If you have any disabilities, you must notify Lufthansa about them at least 48 hours before the flight. Tell them about the exact special services you require before, during, and after your flight. You can call Lufthansa free of charge from a German landline.

Managing Your Bookings

You can use your booking code to access all the details of your flights. You can use it to make an advance seat reservation, make special requests, and rebook or cancel your flight. If you need to request a special diet, Lufthansa has lots of options for you. You can make your order up to 24 hours before the time of departure.

There are plenty of reasons why you may require a special diet. Some of them include; dietary needs, religion, or health reasons. All Lufthansa-operated flights have 14 different meals. The special meals include; diabetic food, low-calorie diet, low-cholesterol diet, low-sodium diet, diet for passengers who are lactose-intolerant, and diet or passengers who are gluten-intolerant.

If you want a special diet for religious purposes, you can enjoy a kosher diet, Hindu diet, or Muslim diet. If you want vegetarian or wholesome meals, you can enjoy a vegan meal, light wholefood, vegetarian meal, or vegetarian-Asian meal. The flight also serves meals for children. The meals for toddlers and babies are always available on Lufthansa flights. There is no need to order them as specials.

You may order a special meal online or through your travel agency. There are no extra costs when using the service.

Submitting an Offer for an Upgrade

How to Make an Offer

If you are an Economy Class passenger, you may choose to make an upgrade offer for Business Class or Premium Economy. If you are a Premium Economy Class passenger, you can make an upgrade offer for Business Class. If you are a Business Class passenger, you can make an upgrade offer for First Class.

1. Use your login details and log in at 'My Bookings'

2. You will get a notification letting you know you can submit your offer for an upgrade

3. Tap on the relevant message if an upgrade is available

4. Enter the price you wished to pay

5. Enter your credit card details

6. Check the offer and submit it

7. You will get an email notification

8. You can change or cancel your upgrade offer up to 72 hours before the scheduled departure time.

Lufthansa Services for Wheelchair Users

If you have mobility problems, Lufthansa can provide you with a free wheelchair. If you wish, you can travel with your foldable wheelchair. You won't pay any extra transportation charges for it.

If you need to use a wheelchair at the time of departure or at the destination airport, you should provide the dimensions, weight, and other specifications of the wheelchair.

If the wheelchair you are carrying is battery-powered, find out the type of batteries it uses and inform Lufthansa about it.

Special Services for Visually Impaired Passengers

If you are visually impaired, Lufthansa may provide you with the following services;

1. Separate, briefing in case of delays or other important announcements

2. Separate, individual briefings about safety

3. General assistance such as being escorted at the airport

Special Services for Passengers with Hearing Impairment

If you have a hearing impairment, you should notify Lufthansa about it no later than 48hours before the time of departure.

There are lots of ways to make a special request to Lufthansa. You may contact them on the phone, email, or the help desk.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I make a special request for my flight with Lufthansa?

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