Etsy Customer FAQ

We understand how frustrating it can be to experience login issues. If the authentication code is not working, double-check that you are entering it correctly, including any case-sensitive elements. Make sure your device is connected to the internet, as a connection issue can cause problems. You may also want to ensure that you are using the right email and password combination. If problems persist, there’s a link to the most up-to-date contact information right here on this page for further assistance.

To request a return and refund, first check the seller’s return policy on their shop page. If returns are accepted, contact the seller directly through Etsy’s messaging system to initiate the return process. Clearly explain your reason for the return and follow their instructions for shipping back the item. Once the seller receives the returned item, they should process your refund according to their policy. Be sure to keep an eye on your Etsy account for updates on the return status.

We currently have specific guidelines regarding seller registration that may not include all countries. If St. Lucia is not on the approved list, you may face challenges setting up an account. However, having a bank account in Canada does provide some options. You might consider using your Canadian bank account to facilitate transactions if you can establish an account through a recognized method. Please check the specific requirements and guidelines to see if there’s a solution that works for you.

To address issues with a damaged order, please ensure you follow Etsy's procedures for reporting problems with an item. If you're unable to upload photos, check if there’s an option to report the issue without them. Alternatively, consider reaching out to Etsy through the appropriate contact links provided on this page for assistance. They can guide you on how to proceed without the need for photos.

To reset your password, go to the Etsy sign-in page and click on "Forgot your password?" Enter the email address associated with your account, and you'll receive an email with instructions to reset your password. Follow the instructions in the email to create a new password and regain access to your account.