Etsy Customer FAQ

To reset your password, go to the Etsy sign-in page and click on "Forgot your password?" Enter the email address associated with your account, and you'll receive an email with instructions to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

For a customer refund from Imperial Sportswear on Etsy, you need to contact the shop directly. Each seller manages their own orders and policies, including refunds and returns. You can do this by going to the shop’s page and clicking "Contact" to send a message.

It sounds like there may be a mix-up with the email addresses linked to your account and shop. Ensure you're logging in with the correct email address associated with your account. If you still have issues, try updating your email settings within your account.

Account suspensions on Etsy can occur for various reasons, such as violations of Etsy’s policies, missed payments, or disputes. We recommend reviewing Etsy's policies and guidelines or checking for any notifications that may explain the suspension.

After placing an order on Etsy, you should have received an email confirmation of your purchase. The estimated delivery dates and tracking information can be found in the purchase receipt. If you don't see it in your email, check your spam or junk email folder. Then log into your Etsy account and check your Purchases and Reviews page to see detailed information about your order, such as tracking, shipping and estimated delivery. If it's been past the estimated delivery time and you still haven't received your order, it's recommended to reach out directly to the seller from your Purchases and Reviews page for any updates. Please note that shipping times can vary greatly depending on the location of the seller, your location, and the custom nature of some items.