Internet Movie Database (IMDB) Customer FAQ

Top Answers & How-to Guides

How do I Contact Internet Movie Database (IMDB) Customer Service?

The question we are asked most often is about how to talk to Internet Movie Database (IMDB) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get a Refund from Imdb?

You can cancel your IMDbPro membership at any time. However, to get a refund for any extra charges, you will need to contact a customer...

How Do I Get a Refund from Imdb?

You can cancel your IMDbPro membership at any time. However, to get a refund for any extra charges, you will need to contact a customer...
Ask any question you have about Internet Movie Database (IMDB) customer service, get an answer now.

Recent Internet Movie Database (IMDB) Customer Questions

I would like a refund. I was charged for my annual imdb membership, but did not request a yearly membership.

We're sorry to hear about the issue. However, it's important to know that IMDb doesn't handle membership transactions because they don't offer a membership system. If you are referring to an IMDbPro subscription, you would need to check your account and subscription status on the IMDbPro official site. It's possible you're referring to an Amazon Prime subscription, as Amazon is the parent company of IMDb. Either way, you need to contact the support team of the service you subscribed to directly for refunds or cancellations.
Asked Mar 16, 2024 11:55 PM

I am unable to upload photos or videos

We're sorry to hear you're having trouble uploading photos or videos to IMDb. First, please make sure that your content meets IMDb's guidelines for photo and video submissions. For photos, they must be in .jpg format with a size under 20MB and at least 300 pixels wide. For videos, they should be in .mp4 format and under 500MB. If your content meets these guidelines and you're still having issues, it may be a technical problem. Try clearing your cache and cookies, and make sure you're using the latest version of your browser. If after all these the issue persists, it might be a glitch from IMDb's end and should hopefully be resolved in due time.
Asked Mar 15, 2024 5:53 PM

I need to add a credit that they keep denying Uploaded actor footage to gain credit for acting job that I performed

If you're having trouble with adding a credit on IMDB, make sure you have reliable sources as proof of your contribution before you submit it. Submission rejections may occur due to lack of evidence, so you should attempt to provide all necessary documentation like contracts, call sheets, or correspondence with production. Remember though, having been cast or having worked on a project doesn't guarantee a credit. The credits in IMDB reflect the finalized on-screen credits, so if those are not finalized or you were uncredited in the final version, it might explain the denial. Keep in mind, only significant, verifiable roles are usually accepted by IMDB. Professional standards apply to the entire website, so all submissions must comply with those.
Asked Mar 8, 2024 8:00 PM

Help me with my Internet Movie Database (IMDB) customer service issue

Information Correction

How Do I Change Wrong Information on an Imdb Page?

If you have found a mistake on an IMDb page, you can edit the page yourself to fix it. You can click on the Edit Page button to go...

Account Issues

How Do I Get a Refund from Imdb?

You can cancel your IMDbPro membership at any time. However, to get a refund for any extra charges, you will need to contact a customer...
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!