How Do I Recover a Locked Etsy Account?
A locked Etsy account could be the result of a variety of reasons. One of them is a suspended account. The other is because you forgot your password. Other reasons are the two-factor authentication and other security purposes. If you have any issues reopening your account, contact Etsy customer support.
How Do I Recover a Locked Etsy Account?
Etsy is an online retailer with millions of customers around the world. Whether you are a seller or buyer on Etsy, you need an account to use the site.
You will need at least an email address and password to do any type of business on Etsy. You will need both to be functional if you are to use your Etsy account.
Your Etsy account may be locked for a wide variety of reasons. When it is locked, it will be in your best interest to recover your account. Otherwise, your account will be lost.
The manner in which you recover your account will depend on why it was locked. Common reasons for a locked Etsy account include:
Account Suspension
If you violate any of Etsy's terms and conditions, then they will effectively lock your account. In most cases, they will suspend your account but, in some cases, they will completely ban it.
You should receive email notification if your account is suspended. Therefore, if your account is locked, you should first check your email for an email from Etsy.
The email should be in your inbox but if it is not, please check your spam folder. If you still cannot find the email from Etsy, you should contact Etsy customer support for assistance.
Security Purposes
Another reason why you might be locked out of your Etsy account is because of security purposes. If you have an Etsy account, you will know how important security is to the company.
To prevent unauthorized access to your account, Etsy will occasionally send you an email with a very unique security code to be used as an account password only once.
If you are locked out of your account, you should check your email and the code. When you get into your account, ensure that your password is still the same.
Forgot Password
Forgetting your password is by far the most common reason why people are locked out of their Etsy accounts. If you forget your password and are locked out of your account, you can recover it in the following manner:
- Launch your web browser and open the Etsy homepage.
- Under the log in fields, click ‘Forgot password.'
- You will be redirected to the Password Reset page.
- Enter the email address associated with your account.
- Click ‘Submit' and you will receive an email with a link to resetting your password.
- Click the link in the email.
- Enter your new password and confirm it too. Ensure that you make it as secure as possible.
- Click ‘Set Password.'
Ensure that you receive a confirmation email from Etsy confirming the password change. You should note that you may encounter some issues changing your password for example the email being sent to your spam. There may also be an issue if you click the ‘Stay Signed In' option in your browser so disable it.
Two Factor Authentication
If you are unable to log in to your Etsy account, it may be that you have enabled the two step authentication setting in your account. If so, try using one of the back up codes that you have received.
A way you can reopen your account if it is locked is to use the following process:
- Open the Etsy website.
- Click ‘Help Center' located to the right of the page.
- Go to ‘Your Etsy Account.'
- Go to ‘Signing In.'
- Click on the link labeled ‘Reopen Your Account.'
- Follow the instructions to reopen your account.
If you have any issues reopening your account, please contact Etsy customer support. You will find their contact information here.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Etsy Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Etsy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Locked Etsy Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.