How Do I Recover a Suspended Etsy Account?
Having your Etsy account suspended can be a real problem. Etsy accounts are usually suspended for past due bills, unresolved buyer cases, and violations of Etsy's terms of service. In each case, it should be relatively easy to recover your account as long as you are willing to do what Etsy requests of you.
A lot of people make money on Etsy. Some even make a living selling their crafts there. It can therefore be rather stressful to have your account suspended for any reason. If your Etsy account was recently suspended, you need to know how to recover it.
Reasons for Suspension
There are generally only three reasons why Etsy would suspend your account. One is falling behind on your payments. Another is refusing to work out a valid complaint from a buyer. The third is using your account in a way that is against Etsy's terms of service.
What to Do if Your Account Was Suspended
If Etsy suspends your account, check your email. You should find a notification of your suspension and the reason for it. If you can't find it, check your spam folder. Once you find it, address the concerns it raises. Once you have, respond to the email as soon as you can. Describe what you have done, and request that your account be reinstated. If you cannot find the email anywhere, or if it came from the "noreply" address, contact Etsy's customer support.
If Your Account Is Past Due
1. Go to Etsy's home page.
2. Sign in to your account.
3. Go to your account overview.
4. Click on Pay Now under the Amount Due header.
5. Enter the amount you wish to pay.
6. Select a method of payment.
7. Click on Submit Payment.
If You Have Not Resolved an Open Case
The most common reasons for a buyer opening a case against a seller are unfulfilled orders, a shipped product that isn't what was ordered, and broken products. To recover your account, do what you need to do to get the case resolved and provide the information that Etsy requests. Then contact Etsy's customer support and request that your account be reinstated.
If You Have Violated Etsy's Terms of Service
Etsy will have specific things it needs you to do that will vary depending on the details of your case.
Need Help?
If you have any questions, contact Etsy's customer support. The only way to do so is by help forum.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Etsy Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Etsy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Suspended Etsy Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.