In a nutshell: Are you missing an Etsy order? You can resolve this problem by contacting the seller and Etsy if the seller or shop doesn't respond. Read this helpful guide if you need assistance locating a missing order and resolving your issue. We will also provide you with details on how Etsy refunds work in case your item is indeed missing.
Are you missing an Etsy order? You can resolve this problem by contacting the seller and Etsy if the seller or shop doesn't respond. Read this helpful guide if you need assistance locating a missing order and resolving your issue. We will also provide you with details on how Etsy refunds work in case your item is indeed missing.
Look for a confirmation email coming from this email address: transaction@etsy.com. If it's not in the inbox, check the spam folder. You may have also accidentally deleted the email, so consider checking the trash folder or log in to your account.
If you can't find a confirmation email from Etsy, it's also possible that the order is from another site. Etsy sellers also have other stores linked to their platform, and you may have placed the orders there. Review your credit card statement to check where you have purchased the order.
Use this link: https://etsy.com
Then, tap 'Sign in' to log in to your Etsy account.
Click on your profile and tap Purchases and Reviews to see all orders. If you can't see the order you just purchased, the best person to contact is the seller, as they can answer any questions about the order. If the seller can't help, you can also consider opening a case so that an Etsy representative can assist. In case the item doesn't arrive and you have an Etsy Purchase Protection, rest assured, you will receive a full refund.
Are you planning to open a case with Etsy regarding a missing order? Use the next step below.
If you don't see an option to open an Etsy case, you may have likely purchased the item as a guest, or it's still too early or too late to open a case. The best thing to do is submit a help request to the seller first.
You need to fill out the form and submit a help request to the seller. Just select what you need help with and provide details. If the seller doesn't respond within 48 hours, go back to this page and open a case with Etsy. The process is the same; you need to click Help with an order and fill out the form. But, this time, you need to click Submit to Etsy instead of Submit Help Request (for the seller).
Note that you need to have an Etsy account to be able to open a case with Etsy. If you purchased the item as a guest, create an account first and link your order. To link an order, simply create an account using the email address you used when purchasing the order. Look for an email receipt coming from transaction@etsy.com and sign up using the email address where the confirmation email was sent.
If you have indeed paid for a missing item, expect to receive a full refund, which includes the cost of the item and the original and return shipping costs. However, note that you must file a case within 180 days or Etsy is unable to provide a refund. If your preferred refund method is Etsy credit, you will receive the full refund via credits or gift cards. You can then close the case once a full refund is issued to you. Are you having problems with an Etsy order? Contact Customer Support today.
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