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Etsy Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Etsy customer support.

Etsy's Best Contact Information

Q:

How do I contact Etsy customer service?

A:Etsy does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Etsy starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does Etsy offer 24 hour customer service?

A:Not by phone. But you can contact Etsy 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Etsy Customer Service

There are other ways to contact Etsy customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

help.etsy.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Etsy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Etsy?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Etsy, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover a Locked Etsy Account?

A locked Etsy account could be the result of a variety of reasons. One of them is a suspended account. The other is because you forgot your password. Other reasons are the two-factor authentication and other security purposes. If you have any issues reopening your account, contact Etsy customer support.

How Can I Delete My Etsy Account?

You may want to delete your Etsy account for various reasons. Before deleting your account, be sure to think about the consequences and whether or not it is the right decision for you. If you decide that deleting your account is the best option, you can delete it via the Etsy website, email, or app. Deleting your account manually using the app is the most secure way to do it. If you have any issues, you can always obtain help by calling customer service.

How Do I Recover a Suspended Etsy Account?

Having your Etsy account suspended can be a real problem. Etsy accounts are usually suspended for past due bills, unresolved buyer cases, and violations of Etsy's terms of service. In each case, it should be relatively easy to recover your account as long as you are willing to do what Etsy requests of you.

Top Etsy customer problems and solutions

Click the link above to get answers to just about any Etsy customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Calling this Etsy Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 3, 2024

Etsy is an online marketplace for sellers of handmade crafts, vintage items, and crafting supplies. Products are sold to consumers by independent Etsy.com storefront owners: Etsy is a third-party marketplace and Etsy itself does not create, warehouse or ship any products to customers.

As one of the most successful third-party online marketplaces, it isn't surprising that Etsy gets a lot of requests for customer service. It should be noted, however, that Etsy does not provide phone-based customer service. Those who wish to contact Etsy must open a support ticket.

Why do People Contact Etsy Customer Support?

Contact Etsy customer support for a range of reasons:

  • Technical support with setting up an Etsy store
  • Assistance with an Etsy account
  • Billing issues
  • Disputes between buyers and sellers
  • Trademark disputes
  • Reporting inappropriate listings

Best Practices for Calling Etsy Customer Service

There are several things you can do to help ensure that your request for support from Etsy is handled quickly and professionally:

  • If your issue is with a seller or buyer, try to work it out with that individual before turning to Etsy.com for support. Keep in mind that Etsy is a marketplace where sellers and buyers meet to do business together. Your quickest route to a resolution is through the other party to your transaction.
  • In cases where your issue is not related to a transaction, or your attempts at resolving the issue on your own haven't worked, you'll need to log into your Etsy account and follow the instructions for completing a support request.
  • Be sure to include documentation of your concern, which may include screenshots, copies of correspondence regarding your case, as well as tracking numbers and billing statements.

How do Consumers Feel About Calling Etsy Customer Service?

In general, it appears as though Etsy users are reasonably satisfied with the level of customer support offered by Etsy. Most customer service issues seem to be focused on Etsy sellers, rather than platform management.

What Kind of Issues can Etsy Customer Service Representative Resolve?

An Etsy customer service representative can resolve many issues, including technical issues with the website, billing and payment issues, and addressing disputes between buyers and sellers.

What Can't Be Resolved With a Call to Etsy Customer Service?

Etsy customer service representatives are in a unique position because Etsy is a marketplace Platform and does not directly sell goods to its customers. Disputes that do not fall under Etsy's terms of service may not be resolvable by its customer service department.

Users should also be aware that because there are multiple parties to an Etsy transaction, achieving a resolution may take longer than one might expect from a standard online merchant.

What Should You Do If You Have an Unsuccessful Call with Etsy?

If you are having difficulty resolving an issue through Etsy.com's customer service department, don't give up. You may still have options.

  • The first thing you should do is review your correspondence with Etsy with an eye toward identifying areas of miscommunication or misunderstanding. If you can identify these areas, you can point them out in future communications.
  • Next, write back to Etsy And explain why the resolution they have offered you is unacceptable. Remain calm, polite and stick to the facts. You may find that further communication will provide you the answers or resolution you seek.
  • If your issue involves a dispute with a buyer or seller, you might want to try contacting that individual again. In some cases, a cooling-off period to a resolution of your issues.
  • Etsy does offer a community forum that is frequented by experienced Etsy.com users. Many people find the form to be very useful when it comes to getting issues resolved or developing new approaches for working with Etsy customer service.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see Etsy's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Etsy agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Etsy anyways and help you with your issue. Over the last 18 months, 20,316 customers like you have come in search of a phone number for Etsy and helped us confirm they don't have one. Common reasons that people try to call Etsy customer support department include Account Access, Track an Order, Missing Order, Dispute a Charge, Refund a Charge and other customer service issues. Rather than trying to call Etsy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Etsy doesn't have any phone numbers. It's not always clear what is the best way to talk to Etsy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Etsy Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Etsy, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Etsy customers like yourself.

GetHuman does not provide call center services or customer support operations for Etsy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Etsy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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