California Employment Development Department (EDD) Customer Service

Phone Number & Contact Info

California Employment Development Department (EDD)'s Best Phone Number

800-300-5616
Toll-free·Calls Claims Department·Most popular California Employment Development Department (EDD) number
Q:

How do I talk to a live human at California Employment Development Department (EDD)?

A:Press 1, then 6, then 7, then 3, then your SS#, then 1 if your SS# is correct
Q:

Does California Employment Development Department (EDD) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-8pm PST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

California Employment Development Department (EDD) Customer Phone Numbers

Fraud Detection

800-229-6297
Toll-free · 24 hours, 7 days · Direct to Fraud Department · Unemployment claims, press 1. Disability claim, press 2. Paid family leave claim, press 3. Reach the tax branch for tax-related questions, press 4. To report fraud, press 5.

Corporate Offices

714-687-4400
24 hours, 7 days · Calling this California Employment Development Department (EDD) number should go right to a real human being ·

Director's Office

916-654-8210
Mon-Fri 8am-5pm PST · Press 0 · Director's Office - This office does not have access to claimant or employment information. For unemployment assistance, press 1. Paid family leave assistance, press 2. State disability insurance, press 3. To reach an attendant, press 4.

State Disability Insurance

800-480-3287
Toll-free · Mon-Fri 8am-5pm PST · For disability insurance · To report fraud, go online and file a report. Customer service, option 330. Benefit payments, press 1. Online filing, press 2. General disability payments, press 3. Voluntary plans, press 4. Electric coverage for business owners, press 5. Paid family leave, call 1-877-238-4373. Unemployment, call 1-800-300-5616. Payroll taxes, call 1-888-745-3886. 1099G, call 1-866-333-4606.

Vietnamese Customer Service

800-547-2058
Toll-free · Mon-Fri 8am-8pm PST · Once recording starts dial 6...wait for voice..7...wait for voice..3.. Enter Ssn# and press 1 and you WILL get through to an English rep. · This line is for Vietnamese speakers only.

Payroll Taxes

888-745-3886
Toll-free · Mon-Fri 8am-5pm PST · Calling this California Employment Development Department (EDD) number should go right to a real human being · Cannot assist with unemployment questions, call - to file for benefits, call 800-480-3287

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this California Employment Development Department (EDD) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 6, then 7, then 3, then your SS#, then 1 if your SS# is correct
Here is how our research team describes the way the California Employment Development Department (EDD) phone system greets you: Debit card info - Call B of A at 1-866-692-9374. Claim status, file a claim, certify for benefits, or need 1099G info, press 1. Employers, press 2. Report fraud - Go online to the website.
Below are some clips we've found from California Employment Development Department (EDD)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the employment development department unemployment insurance customer service center. After you apply for unemployment benefits, it typically takes at least three weeks to receive your payment. Apply at e d d dot c a dot g o b forward slash u I underscore online. For in person help with your application, visit in America's Job Center of California disability insurance or tax office. To find one near you, go to edd dot c a dot gov forward slash office underscore locator. We are changing the bank we use to issue debit cards to receive benefit payments. Beginning in February fifteen two thousand twenty four, benefits will no longer be issued to a Bank of America debit card. Instead, they will be issued to a new Money Network prepaid debit card. Visit e d d dot c a dot g o v forward slash debit card for more information. Select from the following. If you have a claim, need to file a claim, certify for benefits, or get ten ninety nine g information, press one. Employers, press two. If you suspect fraudulent involving unemployment insurance or to report fraud, visit e d select from these claim options."
Excerpt from a call with California Employment Development Department (EDD)
Friday, January 12, 2024 10:35 PM

They may ask you to enter information with the dial pad

"Thank you for calling the employment development department unemployment insurance customer service center. To continue in English, press one. After you apply for unemployment benefits, it typically takes at least three weeks to receive your payment. Apply at e d c dot c a dot g o v forward slash u I underscore online. We have changed the bank we use to issue debit cards to receive benefit payments. Starting February fifteen two thousand twenty four. Benefits are no longer issued by a Bank of America debit card. They are now issued to a new Money Network prepaid debit card. Visit e d d dot c a dot g o v forward slash debit card for more information. Select from the following. If you have a claim, need to file a claim, certify for benefits, or get ten ninety nine g select from these claim options. To use EDD's Telacert and certify available week by phone, file a new claim, or get information on your existing claim, press one.
For information on overpay
Again, enter your nine digit Social Security number."
Excerpt from a call with California Employment Development Department (EDD)
Tuesday, May 21, 2024 10:14 PM

What are the hours and when should I call?

California Employment Development Department (EDD) operates the call center for this 800-300-5616 phone number Mon-Sun 8am-8pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 520 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this California Employment Development Department (EDD) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like California Employment Development Department (EDD) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call California Employment Development Department (EDD) is Sunday. The most busy day to call is Tuesday, which averages 2340% more phone calls by comparison. Again, this is based on a sample of 520 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call California Employment Development Department (EDD)

In summation, the best day to call California Employment Development Department (EDD) is Friday.

Calling this California Employment Development Department (EDD) Customer Number

There are a number of reasons you might call the California Employment Development Department’s (EDD) service line. Primarily, the office handles unemployment insurance claims for California residents. You may be seeking information about how to file a claim, an update about the status of their claim, or even details on how to access their unemployment insurance payments.

When I dialed the EDD's number, I was greeted with a pre-recorded message providing instructions for resolving several common customer issues. The majority of these instructions encouraged me to visit the EDD website. The message offers solutions for filing an initial claim, instructions for how to find the closest physical EDD office, and information about how long it typically takes to process a claim and receive payment.

This initial, pre-recorded message lasts for nearly two minutes. There's no way to skip or fast-forward through the message, so even if you’ve heard it previously, you’ll need to listen to the entire thing every time you call.

Following the message, I was granted access to the system’s automated menu. This menu provides options for individuals with questions about unemployment insurance, employers with queries about unemployment insurance, and people who want to report fraudulent activity. 

Individuals calling with questions about unemployment insurance can next access a menu that allows you to “certify” your unemployment claim. This is a helpful service; California residents who are approved to receive unemployment insurance must certify their claims every two weeks. Provided that you have all of the required information handy, being able to do so via phone could be quite convenient.  

I didn't find the automated menu to be particularly flexible, however. If a caller wants to accomplish something other than certifying a claim or has a question that isn't answered by the pre-recorded message, it can be difficult to get connected to a human customer service representative.

When I called, I navigated through the system to ask a question about my potential eligibility for unemployment insurance. After making it through the initial message and the automated menu, I was instructed to enter my social security number. I then had to respond to a series of questions that likely wouldn’t apply to most callers’ situations, such as whether any part of my earnings had come from another state or whether I worked for the federal government. 

I was then instructed to stay on the line if I wanted to speak with a customer service representative. After a brief hold, another recorded message informed me that the EDD was receiving more calls than they could answer and couldn't assist me at this time. I was asked to “please try again later,” and then the system automatically ended the call. 

Although I called back several times, I was never connected to a live customer service agent. Ultimately, while the EDD’s phone system provides good information and referrals to specific areas of its website, it's very challenging to speak with a live representative. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call California Employment Development Department (EDD)

If you have time to do a bit of reading before you call California Employment Development Department (EDD), we recommend you read over some of our problem-specific articles.

How Do I Apply for Unemployment Benefits with the California Employment Development Department (Edd)?

Learn how to apply for unemployment benefits with the California Employment Development Department.

How Do I Claim Unemployment Benefits with the California Employment Development Department (Edd)?

This article explains how to claim unemployment benefits through the California Employment Development Department. If you have recently become unemployed, this guide will help you. The article explains how to apply for unemployment benefits in the state of California online, over the phone, via fax, or by mail, what information you need, and what to do if these steps don't work.

How Do I Check My Unemployment Benefits with the California Employment Development Department (Edd)?

This article explains how you check your unemployment benefits online through the California Employment Development Department website. If you are currently unemployed and receiving unemployment benefits from the California Employment Development Department, then this guide could help you. The article explains how to log into your account, what information you need to log in, and what to do if these steps are unsuccessful.

Top California Employment Development Department (EDD) customer service problems

Click the link above to get answers to just about any California Employment Development Department (EDD) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to California Employment Development Department (EDD), and their purpose. Are any of these similar to the reason you are trying to call?
Filing issue with disability claim: "I believe I was misguided by one of the doctor's offices and opened a second claim when I should have extended the first one."
- From a call lasting 38m 13s , May 24, 2024 3:00 PM
Questions about receiving funds: "How do we get the funds through the Money Network card?"
- From a call lasting 17m 18s , May 22, 2024 8:30 PM
Payment inquiry for EDD: "I wanted to see when my last payment was sent out."
- From a call lasting 21m 28s , Feb 29, 2024 7:02 PM
Assistance with disability form: "I tried to do a disability form online, but it's so difficult."
- From a call lasting 9m 9s , Feb 13, 2024 4:15 PM

More California Employment Development Department (EDD) Customer Service Contacts

There are of course other ways to contact California Employment Development Department (EDD) customer service besides the phone. Below we list the best ones, by medium.

California Employment Development Department (EDD) Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, California Employment Development Department (EDD) provides this option.

California Employment Development Department (EDD) Customer Service on Facebook / Messenger

Some customer service teams, like that of California Employment Development Department (EDD), accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

California Employment Development Department (EDD) Customer Help Desk / Web Support

edd.ca.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- California Employment Development Department (EDD) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is California Employment Development Department (EDD)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a California Employment Development Department (EDD) agent. This phone number is California Employment Development Department (EDD)'s best phone number because 28,428 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-300-5616 include Speak to an agent, Re-open a claim, File a claim, I'm currently out of state, Where is my claim? and other customer service issues. The California Employment Development Department (EDD) call center that you call into has employees from California and is open Mon-Sun 8am-8pm PT according to customers. In total, California Employment Development Department (EDD) has 7 phone numbers. It's not always clear what is the best way to talk to California Employment Development Department (EDD) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for California Employment Development Department (EDD). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like California Employment Development Department (EDD). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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