California Employment Development Department (EDD) Fraud Detection Phone Number

Fraud Detection
  • Calls California Employment Development Department (EDD)'s Fraud Detection department
  • On average, callers wait 13 minutes to talk to a person when they call
  • We recommend calling around 10:15am
  • Call center hours are 24 hours, 7 days
  • Some common reasons that visitors to GetHuman call California Employment Development Department (EDD) include Re-open a claim, Speak to an agent, I'm currently out of state, Where is my claim?, and File a claim.
  • Get a real live human at this number: Direct to Fraud Department
  • When you call California Employment Development Department (EDD) and their automated voice system picks up, you hear: Unemployment claims, press 1. Disability claim, press 2. Paid family leave claim, press 3. Reach the tax branch for tax-related questions, press 4. To report fraud, press 5.
  • This is not the most popular California Employment Development Department (EDD) phone number (it's ranked #2). Most customers call 800-300-5616 for support.

What It's Like to Call California Employment Development Department (EDD) Phone Number 800-229-6297

People might call the California Department of Employment Development to apply for benefits, check the status of payments or get help finding a job. When I called 800-229-6297, a customer service number for the California Department of  Employment Development, I assumed I could get information on job training programs.

When the voice response system answered the call, I heard a greeting identifying the agency, followed by instructions to press 1 for English and 2 for Spanish. The system indicated that this customer service number was a fraud hotline and would not answer any questions about applications, claims or benefits. The voice emphasized again that this was a dedicated line to assisting the public with inquiries regarding fraud. Hearing this might be a reason for a caller to hang up immediately, especially if they are not concerned with fraud. I stayed on the line to see if the automated system might offer additional guidance.

Next, the system told me to select one of the following options: 1 for unemployment claims, 2 for disability claims, 3 for paid family leave, 4 to reach the Tax Branch with tax-related questions and 5 to report fraud. The voice said I could press star (*) to hear the menu again. I listened to the menu again to see if I missed a prompt for what I wanted to know, but the system repeated the same information. The voice then offered alternatives for reporting fraud, including filing a complaint online or visiting the fraud office between 8 a.m. and 5 p.m., Monday through Friday.

I hung up but called the number again to see where the system would take me if I pressed 1. It told me if I had applied for benefits, it could take up to three weeks to process the application. It also offered a website address to check the application status online.

The response from this customer service number confused me because the voice response system stated emphatically that the line was for reporting fraud. However, it offered a menu of options a caller could select to get information on issues unrelated to fraud, including unemployment claims, disability claims, paid family leave and tax-related questions. The system provided a web address for filing a complaint.

Since this line appears to connect callers to services in addition to fraud reporting, I don’t understand why the system focused on it being a fraud hotline. Callers like me, interested in other services like job training programs, might expect the agency to provide a menu option for that information.

Many customer service numbers invite callers to stay on the line if they have other questions or offer a number to press for inquiries about other issues. This system did neither. It would have been helpful if I could have spoken to a person who could have answered my question. Someone should look at ways to make this customer service number more user-friendly.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Other customers got on the phone recently because:

I have * pending payments on my edd profile , and it’s been a month already * They ha...
I need to get the physicians form to give to my doctor for medical disability
I did an online request for my Public Records of any disability or unemployment claims...
I don't have id right now because someone stole my wallet I need to talk toy sponsor to...
I got locked out my email because I don't have my phone number they send a code to to log in
Trying to certify my unemployment by phone and I need to let them know my current curre...
Change payment method from check to a debit card
Can a company forced an employee to resign after being on disability, but the pain of t...
The appeal decision was decided in my favor yet the amount was never updated I need to...
I need to talk to someone from edd because I've never been able to get my acct number...
I never received my boa card and was never able to log into my edd account. I applied f...
I need to certify for my benefits but can't log in or use telecert I've called but says...
How can I do my cerfity tomorrow when the system is doing maintenance can I call the nu...
I requested that I get paid family leave due to death of immediate family also for my...

California Employment Development Department (EDD) Fraud Detection Phone Number 800-229-6297 - Info & Statistics

Phone number to dial800-229-6297
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingFraud Detection
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanDirect to Fraud Department
Average wait13
Current wait20
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or facebook or chat or web
Quality of communication65%
Quality of help78%
Customer votes7,482
Best phone number800-300-5616
Information last updatedMon Nov 27 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

California Employment Development Department (EDD)'s 800-229-6297 Fraud Detection Number

This California Employment Development Department (EDD) phone number is ranked #2 out of 7 because 28,428 California Employment Development Department (EDD) customers tried our tools and information and gave us feedback after they called. The reason customers call 800-229-6297 is to reach the California Employment Development Department (EDD) Fraud Detection department for problems like Re-open a claim, Speak to an agent, I'm currently out of state, Where is my claim?, File a claim. As far as we can tell, California Employment Development Department (EDD) has call center locations in California and you can call during their open hours 24 hours, 7 days. California Employment Development Department (EDD) has 7 phone numbers and 10 different ways to get customer help. We've compiled information about 800-229-6297 and ways to call or contact California Employment Development Department (EDD) with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling California Employment Development Department (EDD)

Calling California Employment Development Department (EDD) at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-229-6297. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when California Employment Development Department (EDD) Fraud Detection agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than California Employment Development Department (EDD) Once on the phone with California Employment Development Department (EDD)'s Fraud Detection department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting California Employment Development Department (EDD) in General

While 800-229-6297 is California Employment Development Department (EDD)'s #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-300-5616 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach California Employment Development Department (EDD) help by calling them, is that other customers give their customer support at this number a 65% score for their communication skills and a 78% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other California Employment Development Department (EDD) Info

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