CVS Caremark Customer Service

Phone Number & Contact Info

CVS Caremark's Best Phone Number

866-561-5344
Toll-free·Calls Customer Service·Most popular CVS Caremark number
Q:

How do I talk to a live human at CVS Caremark?

A:Say "Customer service"
Q:

Does CVS Caremark offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

CVS Caremark Customer Phone Numbers

Prescriptions Customer Service

800-509-9891
Toll-free · 24 hours, 7 days · Press 0 at first menu, Next Say "Representative", Then just hold on the line. · Are you calling as a member, provider, or pharmacy?

Pharmacy

800-552-8159
Toll-free · 24 hours, 7 days · Keep pressing until it asks which customer service group you need, then press 1. · If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CVS Caremark phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Customer service"
Here is how our research team describes the way the CVS Caremark phone system greets you: If you are a member, say "member" or press 1. If you are a doctor, say "doctor's office" or press 2. If you are a pharmacy, say "pharmacy" or press 3.
Below are some clips we've found from CVS Caremark's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling CVS Caremark prescription services for Ferguson. For quality purposes, this call may be monitored or recorded. If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist. If you are a member, say member or press one. If you are calling from a doctor's office, and need help with a prior approval, say doctor's office or press two."
Excerpt from a call with CVS Caremark
Thursday, January 18, 2024 9:20 PM

They may need the phone number on your account

"Thank you for calling CVS Caremark prescription services for Ferguson. For quality purposes, this call may be monitored or recorded.
If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize the phone number you are calling from."
Excerpt from a call with CVS Caremark
Tuesday, February 6, 2024 11:00 PM

They may ask you to enter information with the dial pad

"Let's try again. To help you in the best possible way, you can enter the phone number for your account using your keypad."
Excerpt from a call with CVS Caremark
Thursday, March 14, 2024 8:15 PM

They may ask you to say or enter information

"Thank you for calling CVS Caremark Press services for Ferguson. For quality purposes, this call may be monitored or recorded. To help you in the best possible way, I'll need to know who you are. Are you a member, a doctor, or a pharmacist?
K. Thank you. Now what's the phone number for the account that you're calling about?
To help you in the best possible way, please say or enter the phone number for your account."
Excerpt from a call with CVS Caremark
Thursday, March 14, 2024 8:15 PM

The first phone menu

"Thank you for calling CVS Caremark prescription services for Ferguson. For quality purposes, this call may be monitored or recorded. To help you in the best possible way, I'll need to know who you are you a member, a doctor, or a pharmacist? Please tell me, are you a member? A doctor, or a pharmacist? Let's try again.
Please tell me who you are. You can say member or press one.
Or you can say doctor or press two.
Otherwise, if you're a pharmacist, you can say that or press three."
Excerpt from a call with CVS Caremark
Tuesday, February 27, 2024 10:23 PM

What are the hours and when should I call?

CVS Caremark operates the call center for this 866-561-5344 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 253 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS Caremark phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS Caremark staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CVS Caremark is Sunday. The most busy day to call is Friday, which averages 279% more phone calls by comparison. Again, this is based on a sample of 253 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call CVS Caremark

In summation, the best day to call CVS Caremark is Wednesday.

Why Customers Call CVS Caremark

If you have time to do a bit of reading before you call CVS Caremark, we recommend you read over some of our problem-specific articles.

What are the accepted payment methods at CVS Caremark?

CVS Caremark accepts various payment methods to make your experience convenient. You can pay using major credit cards such as Visa, MasterCard, Discover, and American Express. We also accept debit cards with the Visa or MasterCard logo. Flexible spending account (FSA) and health savings account (HSA) cards are also accepted, making it easier to use your pre-tax dollars for eligible purchases. Additionally, we welcome personal checks and money orders as alternative payment options. If you prefer contactless or digital payments, you can use Apple Pay, Google Pay, or Samsung Pay at our stores. At CVS Caremark, we prioritize accessibility and strive to accommodate a wide range of payment preferences for a seamless and hassle-free experience.

What is the CVS Caremark mail service pharmacy?

The CVS Caremark mail service pharmacy is a convenient way to receive prescription medications by mail. It is a service provided by CVS Caremark, a leading healthcare company. When you choose to use the mail service pharmacy, your prescriptions are filled and then delivered directly to your home or desired location. This eliminates the need for traditional in-person visits to a pharmacy, saving you time and hassle. The service is available to all Caremark members, including those with chronic conditions or regular prescription needs. The mail service pharmacy also provides access to specialty medications, including those for complex conditions, ensuring you have access to the medications you need. With the CVS Caremark mail service pharmacy, you can easily manage your prescriptions while enjoying the convenience of home delivery.

Can I use my CVS Health ExtraCare card with CVS Caremark?

Yes, customers can use their CVS Health ExtraCare card with CVS Caremark. The CVS Health ExtraCare card is a loyalty program that offers various benefits, such as earning ExtraBucks rewards and receiving personalized coupons. When participating in CVS Caremark, which is the pharmacy benefits manager for CVS Health, customers can leverage their ExtraCare card to access additional savings and rewards. By using their ExtraCare card, customers can earn ExtraBucks rewards on eligible prescription and healthcare purchases through CVS Caremark. These rewards can be used towards future purchases in-store or online. Therefore, customers can seamlessly integrate their ExtraCare card with the benefits provided by CVS Caremark for a more comprehensive and rewarding healthcare experience.

Top CVS Caremark customer service problems

Click the link above to get answers to just about any CVS Caremark customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CVS Caremark, and their purpose. Are any of these similar to the reason you are trying to call?
Check prescription status: "Check on a prescription for Galantamine."
- From a call lasting 5m 5s , Apr 5, 2024 10:35 PM
Prior authorization inquiry: "You're still showing that I need a prior authorization for my prescription from March fifth twenty twenty four."
- From a call lasting 16m 1s , Mar 18, 2024 2:30 PM
Prescription refill issue: "Having trouble getting one of my prescriptions called the Menjora SCBS."
- From a call lasting 3m 38s , Mar 8, 2024 8:45 PM
Questions about prescription costs: "Why were they doing it before is my question?"
- From a call lasting 16m 8s , Feb 21, 2024 1:26 PM
Updating payment information: "I wanted to give you a credit card so when my prescriptions come in, you have that information."
- From a call lasting 19m 15s , Feb 6, 2024 11:00 PM
Prescription order inquiry: "I was wondering if you received the information my doctor faxed in and when my prescription would be delivered."
- From a call lasting 28m 29s , Jan 8, 2024 7:18 PM

More CVS Caremark Customer Service Contacts

There are of course other ways to contact CVS Caremark customer service besides the phone. Below we list the best ones, by medium.

CVS Caremark Customer Service on Facebook / Messenger

Some customer service teams, like that of CVS Caremark, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

CVS Caremark Customer Help Desk / Web Support

caremark.com - Customer Service
Online customer service support
As a last, sometimes only, resort- CVS Caremark customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CVS Caremark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS Caremark agent. This phone number is CVS Caremark's best phone number because 40,794 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-561-5344 include Preauthorization, Mail delivery, Re-order prescription, Lost card and other customer service issues. The CVS Caremark call center that you call into has employees from Pennsylvania, Ohio, Arizona and is open 24 hours, 7 days according to customers. In total, CVS Caremark has 3 phone numbers. It's not always clear what is the best way to talk to CVS Caremark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CVS Caremark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS Caremark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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