CVS Caremark Customer Service

Phone Number & Contact Info

If you're a member, say member. Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize the phone number you are calling from."

K. Thank you. Now what's the phone number for the account that you're calling about?
To help you in the best possible way, please say or enter the phone number for your account."

Please tell me who you are. You can say member or press one.
Or you can say doctor or press two.
Otherwise, if you're a pharmacist, you can say that or press three."

Calling this CVS Caremark Customer Number

By Jeff Whelpley

Jun 28, 2024

I need to get the updated shingles shot, but I'm not sure if my insurance is going to cover it or how they will cover it. I know that sometimes my vaccines are covered with my prescription coverage and I have to get them at the pharmacy for them to be covered. Thus, I figured I would call CVS Caremark and see what they had to say. This could potentially save me time and trouble sitting at the pharmacy while they attempted to figure it out. I've been in that position before so I'd prefer not to be again. 

When I first called, a recorded agent stated, "Thank you for calling CVS Caremark prescription services. To help you in the best possible way, I’ll need to know who you are. Are you a member, doctor, or pharmacist?" I answered that I was a member, and then it said, "Thank you, now what’s the phone number associated with the account you are calling about?"

Next, it asked me what I was called about, and I answered, "New shingles vaccine," It then said, "Okay, vaccines. One moment. What’s your member ID? If you need a little extra time to get the number, please say wait a minute." I didn't have my user number with me, so I said I didn't have it and then it said, "Let’s try another way, please say or enter a recent prescription number." I didn't have it either, but then the recorded agent said, "Let me transfer you to someone who can help. Please have your member ID or prescription number available so that we can help you. If you would like to speak with an agent, please continue to hold." It took about half a minute and then a very delightful agent named Stephanie picked up. She spoke clear English and was upbeat and very easy to talk to. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is CVS Caremark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS Caremark agent. This phone number is CVS Caremark's best phone number because 40,794 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-561-5344 include Preauthorization, Mail delivery, Re-order prescription, Lost card and other customer service issues. The CVS Caremark call center that you call into has employees from Pennsylvania, Ohio, Arizona and is open 24 hours, 7 days according to customers. In total, CVS Caremark has 3 phone numbers. It's not always clear what is the best way to talk to CVS Caremark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CVS Caremark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS Caremark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare CVS Caremark Customer Service