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TXU Energy Customer Service

Phone Number & Contact Info

TXU Energy's Best Phone Number

800-818-6132
Toll-free·Calls Customer Service·Most popular TXU Energy number
Q:

How do I talk to a live human at TXU Energy?

A:Say, "Agent."
Q:

Does TXU Energy offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

TXU Energy Customer Phone Numbers

Bill Pay

800-554-2143
Toll-free · 24 hours, 7 days · Wait for intro, press 0 then 0. For Residential and New Service · How can I help you?

Bill Payment Assistance

800-242-9113
Toll-free · 24 hours, 7 days · Wait for intro, press 0 then 0. For Residential and Customer service. · How can I help you?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TXU Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "Agent."
Here is how our research team describes the way the TXU Energy phone system greets you: How can I help you?
Below are some clips we've found from TXU Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling TXU Energy. This call will be recorded for quality purposes. I'm a virtual assistant that can understand complete sentences."
Excerpt from a call with TXU Energy
Sunday, January 14, 2024 8:32 PM

They may ask your reason for calling (instead of a menu)

"I'm happy to transfer you to a representative. If I can get just a little information about why you are calling, I can send you the person best suited to address your needs."
Excerpt from a call with TXU Energy
Wednesday, July 3, 2024 1:26 PM

They may ask you to say or enter information

"I can help you with your payment. Are you calling from the same phone number that is associated with your TXU Energy account?
In order to access your account, you can use your TXU Energy account number, your phone number, or text us driver's license number.
Please say or enter one of these identifying items now."
Excerpt from a call with TXU Energy
Wednesday, July 3, 2024 1:26 PM

What are the hours and when should I call?

TXU Energy operates the call center for this 800-818-6132 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 195 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TXU Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TXU Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TXU Energy is Sunday. The most busy day to call is Tuesday, which averages 292% more phone calls by comparison. Again, this is based on a sample of 195 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call TXU Energy

In summation, the best day to call TXU Energy is Monday.

Why Customers Call TXU Energy

If you have time to do a bit of reading before you call TXU Energy, we recommend you read over some of our problem-specific articles.

What is TXU Energy?

TXU Energy is a leading retail electricity provider in Texas, serving millions of residential and commercial customers across the state. As a trusted energy provider, TXU Energy offers a wide range of electricity plans tailored to meet customers' needs, providing competitive pricing, reliable service, and exceptional customer support. With a commitment to sustainability, TXU Energy promotes renewable energy solutions and offers green plans to help customers reduce their carbon footprint. TXU Energy also provides innovative technology solutions like energy management tools and smart thermostats to help customers conserve energy and save money. With a strong presence in the community, TXU Energy actively supports various charitable initiatives, fostering a positive impact on Texas communities.

Does TXU Energy offer renewable energy options?

Yes, TXU Energy offers renewable energy options for customers who want to reduce their carbon footprint and support clean energy sources. We understand the importance of sustainable energy and believe in providing choices to meet our customers' needs. With our renewable energy plans, customers can count on the electricity they use being matched with an equivalent amount of renewable energy credits (RECs) generated from wind, solar, or other renewable sources. By choosing a renewable energy plan with TXU Energy, customers can contribute to reducing greenhouse gas emissions, promoting renewable development, and making a positive impact on the environment. We are committed to offering flexible and sustainable energy options to ensure a cleaner and greener future for our customers and our planet.

What types of energy plans does TXU Energy offer?

TXU Energy offers a range of energy plans tailored to fit various needs. These plans include fixed-rate, variable-rate, and prepaid options. Fixed-rate plans provide consistency by locking in a set rate for a specific duration, offering protection against market fluctuations. Variable-rate plans allow customers to have more flexibility as the rate can change based on market conditions. The prepaid option enables customers to pay for energy usage in advance, allowing them to monitor and manage their usage with more control. Additionally, TXU Energy offers renewable energy plans, giving customers the opportunity to support clean energy sources. With a diverse selection of energy plans, TXU Energy aims to provide customers with choices that suit their unique preferences and help them effectively manage their energy consumption.

Top TXU Energy customer service problems

Click the link above to get answers to just about any TXU Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TXU Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up payment arrangement: "Can I set up a payment arrangement for August?"
- From a call lasting 4m 51s , Jul 5, 2024 4:24 PM
Seeking agent assistance: "Hey, Bill."
- From a call lasting 7m 49s , Jul 3, 2024 1:32 PM
Bill payment assistance: "I need to pay a bill."
- From a call lasting 2m 12s , Jul 3, 2024 1:20 PM
Adding temporary lights: "I would like to add some temporary lights on."
- From a call lasting 1m 34s , Jun 27, 2024 2:54 PM
Speaking to representative: "I need to speak with a representative."
- From a call lasting 32s , Jun 19, 2024 2:15 PM
Service disconnection request: "I need to disconnect my service tomorrow."
- From a call lasting 7m 54s , Jun 14, 2024 5:56 PM
Electricity outage inquiry: "I wanted to see if it's because of an outage or lack of payment."
- From a call lasting 4m 33s , Jun 11, 2024 10:30 PM
Reporting outage: "Outage."
- From a call lasting 2m 48s , Jun 11, 2024 10:27 PM
High electricity bill: "My electricity bill went up."
- From a call lasting 3m 49s , Jun 7, 2024 6:12 PM
Price increase inquiry: "I'm calling about the increase in electricity rates."
- From a call lasting 1m 52s , Jun 7, 2024 6:10 PM

More TXU Energy Customer Service Contacts

There are of course other ways to contact TXU Energy customer service besides the phone. Below we list the best ones, by medium.

TXU Energy Customer Email Addresses

txuexec@txu.com - Customer Service
Customer service email support. Direct inquiries to Eilleen.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TXU Energy will reply our your email.

TXU Energy Customer Help Desk / Web Support

txu.com - Customer Service
Online customer service support
As a last, sometimes only, resort- TXU Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TXU Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TXU Energy agent. This phone number is TXU Energy's best phone number because 50,070 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-818-6132 include Setup Service, Meter Reading, Cancel or change services, Service issue, Overcharges on My Account and other customer service issues. The TXU Energy call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, TXU Energy has 3 phone numbers. It's not always clear what is the best way to talk to TXU Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TXU Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TXU Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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