TXU Energy Phone Number

Calling TXU Energy customer service faster by GetHuman

800-818-6132
Customer service
Current Wait: 34 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Wait for intro, press 0 then 0. For Residential and Customer service.

Reasons customers like you called recently

Billing and loss of power compensation
I'm in need of trying to find the savings plans or the saving plans cards to help me wi...
I ordered new service but my current provider had an unauthorized hold on it. It’s been...
Need information on new services
My meter has pulled away from the outside of my house because of the ice, I would like...
My Balance Is * Buut My Bill Is due Today what Do i Do ?
I have not had TXU in years and I received an email about a past due payment
A power pole on FM-**** near hwy *** blew I watched it
I need to make an payment arrangement
You are not helping me! I need to speak with a live person! Not text nor email!!!!!
I made a mistake when paying my bill! I should have paid half the bill which was due by...
Does TXU come to your house and check to help look for air gaps, insulation, etc to hel...
I need an extension on my lights
Necesito cambiar servicio a una residencial nueva que me estoy mudando
I need to pay my bill account * ************
See more recent reasons for calling

Help me with my issue

Customer Number 800-818-6132 - by the Numbers

Phone number to dial800-818-6132
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanWait for intro, press 0 then 0. For Residential and Customer service.
Average wait
Current wait34
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, email
Quality of communication78%
Quality of help73%
Customer votes7,327
Information last updatedThu Mar 04 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

TXU Energy's Best Toll-Free/800 Customer Phone Number

This is TXU Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TXU Energy agent. This phone number is TXU Energy's Best Phone Number because 50,070 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-818-6132 include Setup Service, Meter Reading, Service issue, Cancel or change services, Overcharges on My Account and other customer service issues. The TXU Energy call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, TXU Energy has 3 phone numbers. It's not always clear what is the best way to talk to TXU Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting TXU Energy - by phone or otherwise

While 800-818-6132 is TXU Energy's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other TXU Energy customers, is by calling their 800-554-2143 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-554-2143 for Customer Service. If you think this information is inaccurate or know of other ways to contact TXU Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for TXU Energy.

What is GetHuman's Relationship to TXU Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TXU Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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