TXU Energy Customer Service Issues

I am seeking assistance for customers eligible under current PUC regulations. TXU Energy is offering the opportunity for qualifying low-income, ill, disabled, or senior (62 years or older) customers with deferred payment plan approval from the Public Utility Commission of Texas. These customers can secure electric service by paying 25% of their outstanding balance, with the remaining amount split into five equal installments across five billing cycles. Despite reaching out three times, the agents I spoke to seemed uninformed about this program. I kindly request a callback from a knowledgeable representative to help me understand and apply for this assistance. Due to my circumstances of having no income, being in a pending disability appeal, dependent on home oxygen, with heart failure and COPD, and holding critical care status approval, I am eager to benefit from this program. Please contact me at [redacted]. Thank you. J. Cruz

I need to speak with a representative about a concerning issue. A utility pole and transformer on our neighbor's property at [redacted] N. Vogelsang in Cameron, TX, are leaning precariously. While workers installed a new pole, the electric lines were not transferred from the old pole, causing a potential hazard. Our address is [redacted] N. Vogelsang in Cameron, TX, the last house on the street. This unattended situation poses risks of power loss and safety concerns, particularly in dry conditions. I urge for immediate attention to prevent any accidents. Thank you.

I had my electricity disconnected on Friday, 12/14/[redacted], and was informed that I need to pay $[redacted].14 to have it reconnected. However, on Monday, 12/10/[redacted], I spoke with a representative about my impending disconnection, set for the same day. The representative mentioned an alternative where I could pay $[redacted].25 and be put on a payment plan with an additional $[redacted].25 added to my monthly bill for the next 5 months. I requested a week to gather the funds, and the representative assured me he would input the information to avoid disconnection. Now, I'm being asked for $[redacted].14 to restore my service. I'm seeking clarification on this discrepancy and feel misled. I appreciate your attention to this matter and hope to receive a response soon.

I want to report that subcontractors associated with your company have repeatedly trespassed on my property, causing damage to my yard beyond the designated easement. This has happened twice in the last three months by two different companies. I am considering seeking legal advice to understand my rights and potentially taking legal action against your company. My address is [redacted] Hutto Rd Georgetown, TX. According to my survey, there is a 15-foot wide easement on my property, but your subcontractors have been driving their trucks onto my yard well outside of this easement, disregarding my No Trespassing signs. Moving forward, I plan to involve the police every time this occurs to have a documented record of each incident. Thank you, T.S. Email: [redacted]

I am inquiring about the account at [redacted] Wishing Star, Duncanville. The account is under the name of W. S. Patterson. I believed I had updated the billing address to Randy Eastep at [redacted] Dowdy Ferry, Dallas [redacted]. However, my service was disconnected due to non-payment, and yet I have not received any bills. I paid a $[redacted].00 reconnect fee, but I have not received any bill notifications. I need assistance to correct the billing address and settle any outstanding charges that led to the service disconnection.

I have been a TXU customer for many years. On December 5, [redacted], I was informed that my account was closed because someone canceled it without my authorization. I am unsure where my power is coming from and as an 81-year-old with disabilities, I am anxious. In February [redacted], I renewed a 24-month service contract with TXU, so my account should not have been closed. I am worried the current provider may cut off my electricity without warning, just like they switched me unknowingly.

I've had my account for several months now and I set up auto-draft for my payment. Today, I came home to find my services disconnected. When I checked my account, I saw that my services were disconnected due to a $97 bill, which is my cheapest bill so far. This is the first time I've encountered this issue with this company, and I'm confused. I would like to speak to a representative about this matter. A. Onezine

During the early part of the summer, one of your employees visited my home and discussed the benefits of switching my services. I was promised a 7% decrease in my bill from the current 14%, no more oncore charges of $49 a month, no contract, and that my previous electric charges would be covered. I was also supposed to receive a $[redacted] Visa card which I have not received. Unfortunately, it seems like everything I was told was not true. I am disappointed with this company and am considering switching to a different provider without incurring any contract termination fees. Thank you, Sherri D.

I've been dealing with an issue regarding the location of my electricity service. Despite speaking to several representatives who reassured me that the problem was resolved and my electricity is now correctly set up, I am still seeing charges on my TXU Energy app for a property I don't reside in. I am puzzled as to why this location is still linked to my account and I would like to avoid being charged for it. Thank you.

I am hearing impaired and I received an email from TXU stating they had attempted to contact me by phone. The email, a no-reply type, referenced issue number [redacted]94. My bill is up to date, and I had made the request on the bill to renew the service agreement as before. Kindly confirm if this email pertains to the mentioned issue, the renewal of the contract, or if there is another matter I should attend to. Thank you.

Hello, I am Mike G. residing at [redacted] Glen Vista Dr., Ft. Worth, TX [redacted]. I have recently received an email from TXU stating they have been trying to reach me by phone, but as I have a hearing impairment, all communications have been through written text or emails. I received a communication regarding Issue Referral #[redacted]94, requesting a verbal conversation, which is challenging for me. Therefore, I am reaching out through this chat to address the concern. Please contact me at [redacted] or provide details here. I kindly ask for assistance in resolving this matter and ensuring my current bill status is reflected. Thank you.

I was told I would receive a refund this week for an electricity bill overpayment due to a system error with TXU. However, the week is almost over, and I have not received any confirmation email or updates. The refund is $[redacted], and when I call, the automated system only gives me a callback time without much information. Even speaking to a supervisor has not been helpful, as I am not getting clear answers. I would like to have either the confirmation email or a statement showing the refund owed to me, as all I have now are verbal assurances from Chris and Janice that the refund should be processed today.

I recently discovered that my credit score decreased by [redacted] points today. I have always paid my bills on time, and my credit utilization is consistently below 10%. Upon reviewing my annual credit report, I noticed an adverse account associated with TXU, which came as a complete shock. Despite using TXU for a year and settling my last bill with no outstanding balance, I was blindsided by this revelation. I have since relocated and switched to a new service provider, therefore losing touch with TXU. I have not received any notifications regarding this overdue payment, and I am willing to settle the $[redacted] bill promptly. This oversight has significantly impacted my plans to purchase a car next month and a house within the year, as my credit score has plummeted from [redacted] to [redacted]. I am desperate to rectify this situation and am prepared to pay the bill as soon as possible. I have learned that TXU has the ability to remove this adverse account by contacting the credit bureaus, and I earnestly request their assistance in resolving this issue.

I reside at [redacted] Albert Broadfoot in Bonham, Texas [redacted]. Recently, I received a welcome letter in the mail from TXU intended for a Stephanie Chaffin. Our address is a duplex, and new neighbors have moved in at [redacted] Albert Broadfoot St. Believing the bill was for them, I corrected the address and placed it in their mailbox. However, it ended up back in my mailbox, possibly due to the mailman's error. Subsequently, I received an email regarding an early cancellation fee from our electric provider. A few weeks later, another letter arrived from TXU addressed to Stephanie Chaffin. I wanted to inform you so she can begin receiving her bills to avoid any potential electricity disconnection during the summer.

I recently changed my password at the end of June [redacted] and now I can't log in. I tried to reset it but the security questions were set up by my late wife, and I don't know the answers. I requested my Username via email, but I haven't received it after about 2 hours. I hope to receive an email about this issue soon. Please don't ignore me. I am a longstanding, loyal customer. - D.G. Abilene, Texas