TXU Energy Customer Service Phone Number

800-554-2143
Hold time now: 20 mins (avg 9)
Best time to call: 9:15am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Wait for intro, press 0 then 0. For Residential and New Service
TXU Energy's #1 Phone Number

TXU Energy Customer Service Phone Number 800-554-2143 - Info & Statistics

Phone number to dial800-554-2143
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanWait for intro, press 0 then 0. For Residential and New Service
Average wait9
Current wait20
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or email
Quality of communication50%
Quality of help59%
Customer votes3,895
Best phone number800-818-6132
Information last updatedThu Dec 13 2018 10:00:00 GMT+0000 (UTC)

TXU Energy's 800-554-2143 Customer Service Number

This TXU Energy phone number is ranked #2 out of 3 because 50,070 TXU Energy customers tried our tools and information and gave us feedback after they called. The reason customers call 800-554-2143 is to reach the TXU Energy Customer Service department for problems like Setup Service, Meter Reading, Cancel or change services, Service issue, Overcharges on My Account. As far as we can tell, TXU Energy has call center locations in Texas and you can call during their open hours 24 hours, 7 days. TXU Energy has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 800-554-2143 and ways to call or contact TXU Energy with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling TXU Energy

Calling TXU Energy at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from TXU Energy Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with TXU Energy's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare TXU Energy's phone numbers against each other.

Contacting TXU Energy in General

While 800-554-2143 is TXU Energy's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-818-6132 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach TXU Energy help by calling them, is that other customers give their customer support at this number a 50% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact TXU Energy.

TXU Energy Contact Info

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