TXU Energy Billing Phone Number

Hold time now: 15 mins (avg 8)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Wait for intro, press 0 then 0. For Residential and Customer service.
This is not the most popular TXU Energy phone number (it's ranked #3). Most customers call 800-818-6132 for support: Click here for best option

Other customers got on the phone recently because:

Assistance with pymt from outside source
Incorrect credit reporting and balance
I am a current TXU customer who purchased a new property with TXU service and need to a...
Billing and loss of power compensation
I'm in need of trying to find the savings plans or the saving plans cards to help me wi...
I ordered new service but my current provider had an unauthorized hold on it. It’s been...
Need information on new services
My meter has pulled away from the outside of my house because of the ice, I would like...
My Balance Is * Buut My Bill Is due Today what Do i Do ?
I need to make an payment arrangement
You are not helping me! I need to speak with a live person! Not text nor email!!!!!
I made a mistake when paying my bill! I should have paid half the bill which was due by...
Does TXU come to your house and check to help look for air gaps, insulation, etc to hel...
I need an extension on my lights

Help me with my issue

TXU Energy Billing Phone Number 800-242-9113 - Info & Statistics

Phone number to dial800-242-9113
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingBilling
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanWait for intro, press 0 then 0. For Residential and Customer service.
Average wait8
Current wait15
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or web or email
Quality of communication66%
Quality of help83%
Customer votes2,613
Best phone number800-818-6132
Information last updatedFri Jul 30 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

TXU Energy's 800-242-9113 Billing Number

This TXU Energy phone number is ranked #3 out of 3 because 50,070 TXU Energy customers tried our tools and information and gave us feedback after they called. The reason customers call 800-242-9113 is to reach the TXU Energy Billing department for problems like Setup Service, Meter Reading, Cancel or change services, Service issue, Overcharges on My Account. As far as we can tell, TXU Energy has call center locations in Texas and you can call during their open hours 24 hours, 7 days. TXU Energy has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 800-242-9113 and ways to call or contact TXU Energy with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling TXU Energy

Calling TXU Energy at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from TXU Energy Billing can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with TXU Energy's Billing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting TXU Energy in General

While 800-242-9113 is TXU Energy's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-818-6132 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach TXU Energy help by calling them, is that other customers give their customer support at this number a 66% score for their communication skills and a 83% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

TXU Energy Contact Info

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