TXU Energy Billing Phone Number

Hold time now: 13 mins (avg 9)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Wait for intro, press 0 then 0. For Residential and Customer service.
This is not the most popular TXU Energy phone number (it's ranked #3). Most customers call 800-818-6132 for support: Click here for best option

Other customers got on the phone recently because:

When I signed up I was told my kWh was going to be **.* and it is not mathematically an...
Why power is out and I would like to know if this is a TXU outage, grid or otherwise an...
I set up connections service for today at *** Goldenrod ** Houston Tx ***** but I never...
I wanna know how my balance is *** and if I can split that ? *The last time split i had...
cannot log into my account through app. Have tried requesting emails to be sent through...
I need an extension on my energy bill
I need to transfer my service
I need more time to pay my bill
Stratnew service onjunefrist isthtedeiosptcanya waver ***wilbargerstreetvernontex*****a...
Lost contact with virtual help
I want to know my old bill for **** Apollo Odessa Texas ***** name on account Kelli Hankins
I would like to know if i owe a bill to **** Apollo my name is kelli Hankins that is w...
Waiting on center point to connect a meter. Suppose to have been done on fri
I need to disconnect service at my old address! I was put on a month-to-month plan and...

Help me with my issue

TXU Energy Billing Phone Number 800-242-9113 - Info & Statistics

Phone number to dial800-242-9113
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingBilling
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanWait for intro, press 0 then 0. For Residential and Customer service.
Average wait9
Current wait13
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or web or email
Quality of communication89%
Quality of help60%
Customer votes2,636
Best phone number800-818-6132
Information last updatedFri Sep 23 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

TXU Energy's 800-242-9113 Billing Number

This TXU Energy phone number is ranked #3 out of 3 because 50,070 TXU Energy customers tried our tools and information and gave us feedback after they called. The reason customers call 800-242-9113 is to reach the TXU Energy Billing department for problems like Setup Service, Meter Reading, Service issue, Cancel or change services, Overcharges on My Account. As far as we can tell, TXU Energy has call center locations in Texas and you can call during their open hours 24 hours, 7 days. TXU Energy has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 800-242-9113 and ways to call or contact TXU Energy with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling TXU Energy

Calling TXU Energy at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from TXU Energy Billing can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with TXU Energy's Billing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting TXU Energy in General

While 800-242-9113 is TXU Energy's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-818-6132 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach TXU Energy help by calling them, is that other customers give their customer support at this number a 89% score for their communication skills and a 60% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

TXU Energy Contact Info

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