A:Must enter the "last 4 digits of social security #.".You can also use our free service that can talk to Credit One Bank for you and report back.
Q:
Does Credit One Bank offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 16 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Thurs 5am-7pm, Fri-Sat 5am-3pm, Sun 7am-3pm PST · Direct to Collections · Enter the last 4 digits of your Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then 0# each time it asks for your card number, then 0, then 0# each time it asks for your card number, then 0 · Enter the last 4 digits of your Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PST · Direct to Application Information · Enter the last 4 digits of your Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PST · For Website Related Inquiries · Enter the last 4 digits of your Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to the fraud department · For fraud investigations, either leave a message with your full name or call customer service at 877-825-3242. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Credit One Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Credit One Bank phone number to document the phone system.
Here is how our research team describes the way the Credit One Bank phone system greets you: Enter the last 4 digits of your Social Security number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter the "last 4 digits of social security #."
Below are some clips we've found from Credit One Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Credit One Bank.
Press one for English.
We did not recognize your entry. Please enter the last four digits of your card number."
Excerpt from a call with Credit One Bank
Wednesday, June 19, 2024 12:09 AM
What are the hours and when should I call?
Credit One Bank operates the call center for this 877-825-3242 phone number Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,618 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Credit One Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Credit One Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Credit One Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Credit One Bank is Sunday.The most busy day to call is Tuesday, which averages 205% more phone calls by comparison.Again, this is based on a sample of 1,618 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
When you call Credit One Bank's customer service phone number, an automated messaging system immediately offers two language options: press 1 for English, press 2 for Spanish. This is great; additional language options are always appreciated as they increase caller accessibility. If you don't make a selection (I was momentarily distracted), English is selected for you and you're asked to enter your card number followed by the pound key.
I don't currently have a card number to enter, as I was calling to check on an application, so I didn't type anything in. After a few seconds, the system presents you with a semi-proper phone menu: press 1 if you're calling to check the status of an existing application, press 7 if you're calling to report a card as lost or stolen (why 7? why not 2 or 3?), and press 2 to switch to Spanish.
If you don't press any of the above options, the system once again asks you to enter a card number. This time, however, the pause afterwards is extremely brief. Then, the secondary, semi-proper phone menu will repeat again in its entirety. This is a bit odd, but okay. At least the Spanish option was presented more than once, just in case!
Anyway, I pressed 1 to check the status of an existing application. The system then asked me to enter my Social Security number. I know this is a banking institution, but I'm not entering my Social via telephone unless absolutely necessary and only if I'm speaking to a representative for the bank. So, I didn't. I waited to see if there would be an alternative option or if, fingers crossed, I would finally be transferred to a representative, but to my shock, the call simply terminated. No warning, no nothing. If you don't enter your Social, they immediately and unceremoniously hang up on you. That's wild.
Because of this, I was unable to reach a representative.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Credit One Bank
If you have time to do a bit of reading before you call Credit One Bank, we recommend you read over some of our problem-specific articles.
The credit score required to be approved for a Credit One Bank card can vary depending on various factors. Credit One Bank offers a range of credit cards designed for individuals with different credit histories. Some cards are tailored for customers with less than perfect credit, while others are suitable for those with good or excellent credit scores. To determine if you meet the criteria for a Credit One Bank card, it is best to apply online or contact their customer service for specific information. The application process includes a review of your credit history, income, and other relevant factors in determining your eligibility for a Credit One Bank card.
As a current Credit One Bank customer, you have several options to request a credit line increase. You can wait for an automatic increase, request an increase online or call Credit One Bank customer service to request an increase. When considering a request for a higher credit line, Credit One Bank will look at your current debt, income, credit score and credit utilization ratio. You can increase your chances of getting approved by paying down your current debt, requesting your credit score and keeping your Credit One Bank account in good standing.
There are two major ways to cancel your Credit One credit card; on the phone or by mail. The fastest option to cancel your card is on the phone. The support agents may give you other alternatives to canceling your card. You may keep your account open even if don't need to use it.
Click the link above to get answers to just about any Credit One Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Credit One Bank Customer Service Contacts
There are of course other ways to contact Credit One Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Credit One Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Credit One Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Credit One Bank agent. This phone number is Credit One Bank's best phone number because 102,504 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-825-3242 include Dispute a Charge, Cancel My Account, Account Access, Trouble Sending a Payment, Get Banking Help and other customer service issues. The Credit One Bank call center that you call into has employees from Nevada and is open Mon-Fri 5am-9pm, Sat-Sun 6:30am-5pm PT according to customers. In total, Credit One Bank has 6 phone numbers. It's not always clear what is the best way to talk to Credit One Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Credit One Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Credit One Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
