Ally Bank Customer Service

Phone Number & Contact Info

Ally Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ally Bank number

How do I talk to a live human at Ally Bank?

A:Repeat "Representative" until you are transferred.

Does Ally Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Ally Bank Customer Phone Numbers

Ally Invest

Toll-free · 24 hours, 7 days · Calling this Ally Bank number should go right to a real human being · To place a trade, say "trade" or press 1. For transfers, say "transfer" or press 2.

International Callers

24 hours, 7 days · Calling this Ally Bank number should go right to a real human being · What do you need help with today? Bank accounts, CDs, press 1. Auto, press 2. Invest, press 3. Home loan, press 4. Personal loan, press 5. Credit cards, press 6.

Home Loans

Toll-free · Mon-Fri 8:30am-8pm, Sat 10am-4pm EST · Calling this Ally Bank number should go right to a real human being · For new home loans or financing, press 1. Servicing your existing home loan, press 2. For other Ally services outside of home loans, press 3.

Billing and Online Accounts

Toll-free · Mon-Fri 8am-10pm, Sat 8am-9pm EST · Calling this Ally Bank number should go right to a real human being · Enter the account number you would like to access, followed by the hash key.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ally Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
Here is how our research team describes the way the Ally Bank phone system greets you: What do you need help with today? Bank accounts, CDs, press 1. Auto, press 2. Invest, press 3. Home loan, press 4. Personal loan, press 5. Credit cards, press 6.
Below are some clips we've found from Ally Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Hi. Welcome to Ally.
Just so you know, we may record this call to make sure you have the best experience possible.
What do you need help with today? You can say bank accounts and if you know the phone numb if you know the phone number associated with your account, say yes or press one."
Excerpt from a call with Ally Bank
Tuesday, February 13, 2024 3:45 PM

They may ask you to say or enter information

"Hi. Welcome to Ally. Just so you know, we may record this call to make sure you have the best experience possible.
What do you need help with today?
You can say bank accounts and CD, or press one."
Excerpt from a call with Ally Bank
Tuesday, May 21, 2024 11:03 PM

The first phone menu

"Hi. Welcome to Ally. Just so you know, we may record this call to make sure you have the best experience possible. What do you need help with today? Repeat options.
You can say bank accounts and CD, or press one.
Auto or press two, invest, or press three, home loan, or press four.
Personal loan or press five, credit card, or press six."
Excerpt from a call with Ally Bank
Monday, April 1, 2024 12:54 PM

What are the hours and when should I call?

Ally Bank operates the call center for this 877-247-2559 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 596 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ally Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ally Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ally Bank is Sunday. The most busy day to call is Friday, which averages 441% more phone calls by comparison. Again, this is based on a sample of 596 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Ally Bank

In summation, the best day to call Ally Bank is Thursday.

Calling this Ally Bank Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 6, 2024

When you call Ally Bank's Customer Service phone number with a customer problem, you're greeted by an automated message system. After stating that the conversation may be recorded for quality assurance, the following options are presented: press one for bank accounts and CDs; press two for auto; press three for invest; press four for home loan; press five for personal loan; press six for credit card; and press seven to repeat the options.

Specifics regarding each option aren't presented in the main phone menu. The recording simply says "auto" or "home loan" rather than something like, "Press four to inquire about or check the status of a home loan."

This main menu will repeat for two cycles if no option is selected, and then requests you to use the keypad. I assume with this automated system, you can verbally say which number option, although this wasn't stated or implied.

The second recording, which is the same main menu except with a statement at the beginning that explicitly instructs callers to use the keypad, has a new option presented at the second cycle: press zero to speak to an associate. So, to even be presented with the option to directly speak to an associate, the main menu has to repeat for a minimum of four cycles. This is very frustrating, as an immediate option to speak with a representative increases accessibility and allows a greater number of individuals to be adequately assisted.

After the fifth total cycle, and the third with the new "use the keypad" statement, the recording says it is unable to assist you at this time, says goodbye, and ends the call. I'm not sure why the system wouldn't automatically route to a representative. I'm also not sure why the keypad option to speak to a human wasn't available at the beginning. It's also worth noting there aren't alternative language options, such as Spanish or French, which further limits caller accessibility.

If you press any of the presented options, one through six, you're taken to an additional automated message system aimed at narrowing down your area of inquiry. Although, this system seems to operate by voice more so than by using the keypad. I had to press my option on the keypad twice for it to register.

Overall, calling Ally Bank's customer service phone number was frustrating. Once I was able to reach an associate, she was largely helpful but a bit terse. In my opinion, going to the bank's website would be a better option than trying to navigate its customer service phone number, especially if your call is unsuccessful.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Ally Bank

If you have time to do a bit of reading before you call Ally Bank, we recommend you read over some of our problem-specific articles.

How Do I Unfreeze My Ally Bank Account?

Learning that your account has been frozen is never an easy experience. You worry about your bills and receiving your pay. Fortunately, the best thing to do is to check your bank account for any unauthorized transactions and then call Ally Bank Customer Service as soon as you can and discuss this with them. They might be able to release your account immediately, but that depends on their policies.

How Do I Close My Ally Bank Account?

Ally Bank has been around for a long time and they have expanded their offerings to match their clients' needs. Keeping the same bank during your life is the ideal, but there are times when closing an account the only option. Keep in mind your account's type, along with any fees. Please review Ally's closure policy before you close to avoid surprises. Please call your account's customer service department if you need more information.

How Do I Elect Ebills in My Ally Bank Account?

Ally Bank offers eBills a simple and internal way of handling your online billing from different payees in one single place: your Ally Bank online or mobile account. By logging into it, you can set up eBills or select specific existing eBills to change payment schedules and amounts — or delete them entirely.

Top Ally Bank customer service problems

Click the link above to get answers to just about any Ally Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ally Bank, and their purpose. Are any of these similar to the reason you are trying to call?
No response: ""
- From a call lasting 8m 25s , Mar 29, 2024 4:13 PM
Report possible fraud: "There's some activity on my account that I want to stop and place back into my account - it was fraud."
- From a call lasting 4m 41s , Mar 27, 2024 3:59 PM
Payment assistance request: "Can you please take a payment by the phone? It's fifteen hundred dollars."
- From a call lasting 5m 9s , Mar 15, 2024 12:12 PM
Payment inquiry without account number: "I need to pay my truck payment, but I don't have my account number."
- From a call lasting 5m 28s , Jan 25, 2024 8:33 PM
Payment inquiry: "Well, I would like to make a payment today."
- From a call lasting 8m 37s , Jan 16, 2024 5:49 PM
Checking on account status: "I was just calling to check on it to see how long it was gonna be."
- From a call lasting 8m 19s , Jan 9, 2024 9:47 PM
Inquiring about car loan balance: "I wanna know how much I owe on my car."
- From a call lasting 6m 3s , Jan 9, 2024 5:19 PM

More Ally Bank Customer Service Contacts

There are of course other ways to contact Ally Bank customer service besides the phone. Below we list the best ones, by medium.

Ally Bank Customer Service Live Chat

ally.com - Customer Service
Click "Contact Us" at the top, then choose "Chat"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ally Bank provides this option.

Ally Bank Customer Email Addresses

customerservice@ally.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Ally Bank will reply our your email.

Ally Bank Customer Help Desk / Web Support

ally.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ally Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ally Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ally Bank agent. This phone number is Ally Bank's best phone number because 15,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-247-2559 include Refund or suspicious charge, Recover account, Update account information, Technical support, Change or cancel account and other customer service issues. Rather than trying to call Ally Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email. In total, Ally Bank has 5 phone numbers. It's not always clear what is the best way to talk to Ally Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ally Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ally Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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