Ally Bank Customer Service Issues

I am seeking clarification on the possibility of a settlement for a vehicle that has been repossesed. The account number is #[redacted]13 and is registered under my wife, N. M., and my son, J. M. My name is G. M. I have recently contacted the redemption and recovery departments. I had to refinance my property to manage this issue. I previously conversed with Jessica about 6 to 7 weeks ago and was provided with a settlement amount. I mentioned that I would gather the necessary funds. I am scheduled to visit a title company tomorrow for the transaction and will have the funds available by 1-26. I urgently require an estimate for the settlement. Due to income-to-debt constraints, I may not be able to secure as much as needed. If the vehicle is sent to auction, neither Nancy nor Joshua would be in a position to settle the outstanding balance. I seek your assistance in this matter. Thank you, G. M. [redacted] [redacted]

Subject: Assistance Needed with Account Transfer I have been experiencing significant delays in communication regarding an IRA transfer with Ally Invest. Despite multiple calls and promises of emails from representative Mark Breyeny, I have not received the necessary instructions for my request. I am requesting a call from a manager at Ally Invest to expedite this process. Sincerely, Steven R. Initial Email Confirmation: Thank you for contacting Ally Invest. We have received your request and assigned it case number [redacted]4. You can expect a response within 1 to 2 business days. Regards, Ally Invest Customer Care Requesting Account Closure: I need assistance closing an account for my deceased mother and transferring it to the Robertson Estate account with Raymond James. I have been waiting on hold and seek guidance on the necessary steps for this transfer. Best, Steven R.

Last week, I successfully logged into my account to make a payment, but now I am encountering issues accessing it to make another payment. Due to COVID-19 affecting my income in March and April, I had received an extension previously. However, after being out of work for two months, I am now back to working full-time. I am struggling to get in touch with Ally over the phone during my work hours. I am ready to make my payment and explore a suitable payment or repayment plan.

Hello, Greetings! I’m Mrs. Sandral James, a widow from the United States battling Breast Cancer and Stroke. I’m 68 years old, with $5.8 million inherited from my late husband, Pastor Anthony James. I seek a trustworthy individual to use these funds for charitable purposes. Due to my health, I can no longer do this myself. If you are willing to carry out this noble cause, please contact me promptly at [redacted] Thank you, Mrs. Sandra James

Good morning, I need assistance with stopping a recurring charge from Super Star Car Wash that I canceled but keeps occurring. Additionally, there are double charges on my account for hotel stays from Snaptravel, Priceline, and cheap hotels due to issues with the alley card verification. It is challenging to reach a live person for help. I have spoken to the manager at Super 8 but no resolution yet. I am seeking help to address these two separate issues. Thank you in advance. - A.M.

I recently e-deposited two checks from a rental assistance program into my Ally account to assist my tenant with arrears, but now my account is blocked. I contacted their loss prevention department to resolve the issue, but the representative was rude and kept interrupting me while I was explaining the situation. Despite claiming expertise in procedures, she inaccurately stated the checks were expired. When I requested to speak to someone else, she refused and abruptly ended the call. This is unacceptable, especially with $14,[redacted] in my account that I urgently need. I now wish to transfer the funds to my Citibank account and close my Ally account due to this unpleasant experience. Their customer service needs improvement to avoid disappointing more clients in similar situations.

Hello, I am writing about Jesse Nelson's frozen account. Initially, we were informed that once we paid the 10 percent, the account would be unlocked. Now, we are being asked for an additional $[redacted] to create a new online account. Unfortunately, since the account is frozen, we are unable to access the funds, making this situation very challenging. I have managed to gather $[redacted], which we have contributed towards this. Our hope was to celebrate Christmas together, but due to Jesse being the primary provider and the funds being inaccessible, this is not possible. Jesse has been unfairly affected by the lockdown, and given our current geographical separation during this difficult time, our Christmas wish is to reunite and unfreeze the account. Jesse's well-being is suffering, and it is hard not being able to assist as a partner while being continents apart. We are hopeful for a resolution. Thank you, Beate D.

I've had an external bank account set up in the past without any issues. Recently, I transferred $[redacted] from my American Express Bluebird account to Ally, but to my surprise, it got declined. Consequently, I removed the American Express account, thinking I could re-add it to resolve the problem. However, when I tried to add it back, Ally displayed an error message stating that they couldn't process the request at that time. As of now, the $[redacted] transfer hasn't appeared back in my American Express account and I'm a bit concerned. I'm unsure why Ally declined adding American Express as an external account, especially since I've used it successfully for transfers before. I need assistance resolving this issue and understanding what will happen with the transfer. Thank you.

We filed our joint tax return, expecting the refund to be deposited into my husband's account. When I tried to be added as a joint account holder for access, they froze the account completely. Despite numerous attempts to contact them, even being blocked from reaching out, we haven't received any help. They mentioned it's under review, but days have passed, and we're left helpless with hungry children. The government issued the check to both of us, and if they weren't accepting it, they should have said so. Now, we're left waiting for them to review our case while we struggle to feed our kids. We provided all our identification documents but are still waiting for access to our money.

I recently completed the purchase of my leased vehicle from Ally. I made the payment, and it was processed on May 30, [redacted]. After a week passed with no updates, I contacted them, and they sent me the necessary documents to sign electronically. I promptly returned the signed forms. I specifically asked for the title to be mailed to my work address, but they claim to have sent it to my post office box without tracking over a week ago. The title has yet to arrive. According to Ally's website, titles are usually sent four days after payment clears. I urgently need the title for licensing and insurance purposes. It would be greatly appreciated if they could expedite the process by obtaining a duplicate title and sending it overnight with tracking. USPS offers reliable tracking services that should have been utilized in this situation. - E.G.

I've been an ALLY checking account holder since [redacted] without any issues until around June 14, [redacted]. Recently, I experienced a problem with an incoming wire transfer that was initially put on hold and then recalled. Following this, my PIN was changed without my consent, and now my account is temporarily blocked. Despite multiple attempts to resolve this through calls, I have been directed to the back office, where the staff were unhelpful and rude. They claim an investigator is handling the issue, which may take up to 30 days to resolve. This situation has left me frustrated and in the dark, especially since there are funds in my account unrelated to the wire transfer. As a small business owner, access to these funds is crucial for me.

My niece passed away on 5/22/22, and she had an account with your company. Unfortunately, I am unable to provide a death certificate at the moment due to an ongoing autopsy. It may take up to 6 months before we receive the death certificate. My niece recently began receiving Social Security payments for her young son before she passed away. I am her aunt Virginia, and you can reach me at [redacted]. I understand that without the death certificate, I am limited in what I can do. However, there have been issues where the last two checks sent to her account were transferred to someone else's name. Even though they were supposed to be deposited in her account, there seems to be confusion. Another check is expected tomorrow, and I am unsure if it will go to the correct account. I want to ensure this next check does not mistakenly go to the wrong account. What steps should I take to prevent this from happening?

I accidentally made a double payment for October and had one canceled by customer service to avoid overdrafting my bank account. Unexpectedly, payments started going to a card not linked to my Ally account, resulting in them being returned due to the card being replaced for security reasons. I received a letter stating my automatic payments were suspended due to too many returns, but this was not my fault as I only authorized payments from my Huntington Bank accounts. I am eager to resume automatic drafts and resolve this issue promptly. For further verification, please contact Huntington Bank regarding the returned payments. Sincerely, Donna T. Email: [redacted] Phone: [redacted]

I am the legal inheritor of a vehicle financed by Ally that was owned by my cousin. My husband and I are named as transfer on death for this vehicle. We have faithfully kept up payments for this vehicle, but we have learned that Ally has sent this account to probate court. We believe this is in error. We have submitted paperwork to have the vehicle title transferred to us and have agreed to maintain payments, but have no acknowledgement of this from Ally. We want Ally to release this title to us so that it can be retitled in the state where we live. We will not be able to retitle with our state until it is released from probate. We have tried for 3 months to discuss this to settle this issue, but have not been called back by Ally. Please contact me regarding this matter. - A.E. Demuth

Dear Recipient, I am writing on behalf of my mother, Charlene Anderson, a loyal customer of Ally Lending, to address an issue with her account. We are requesting a revision to an item on her credit report related to her account. Charlene has been a satisfied customer of Ally Lending since 10/08/[redacted], receiving excellent service and benefits. She has maintained a good standing by timely payments. However, in April [redacted], there was a missed payment due to an oversight when her grandson tried to pay online but encountered website issues. This resulted in accumulated interest. After a thorough investigation, I settled the outstanding balance, but a subsequent letter indicated further dues due to accrued interest. Given Charlene's financial circumstances requiring a reverse mortgage, we are actively working to rectify her credit report. It is crucial to remove any late payments for her financial stability. We kindly ask for Ally Lending's understanding and cooperation in removing these marks from her credit report with all three bureaus. For any further assistance, please contact Charlene Anderson at [redacted] or [redacted], or reach out to me, Jody Garner, at [redacted] or [redacted] Thank you for your attention. Sincerely, Jody S. Garner

Dear Sir/Madam, I am writing to you regarding my mother Charlene Anderson's account with Ally Lending. We appreciate the service provided so far, but we have a concern about an item on her credit report that needs to be revised. Charlene's Ally Lending account was opened on 10/08/[redacted], and she has been a satisfied customer ever since. She has always paid her bills on time and has enjoyed excellent customer service from Ally Lending. Unfortunately, in April [redacted], there was an oversight with a missed payment on her account. This was due to her grandson encountering issues while trying to make an online payment for her. As a result, there were some late payments on her account which impacted her credit report. Now, as Charlene is exploring a reverse mortgage option for financial reasons, it is crucial for her credit report to be accurate. We kindly request Ally Lending to remove the late payment marks from her credit report with all three credit bureaus. We are working diligently to resolve this matter and would greatly appreciate your assistance in this regard. Feel free to contact me at [redacted] for any further information or clarification. Thank you for your attention to this matter. Sincerely, Jody S. Garner (on behalf of Charlene S. Anderson)

I recently arranged to settle my car loan over the phone with a representative based in either the Philippines or Southeast Asia. They assured me that making three payments on March 15th, April, and May would settle my debt. When I requested written confirmation, I was informed they couldn't provide documents. Despite their confirmation that the calls were recorded, they now claim only past due amounts were addressed, not the full payment as discussed. I'm prepared to take legal action and subpoena the phone recordings if necessary. I urge a U.S. representative to reach out to me, as communication with foreign representatives is challenging. If I don't receive a prompt response, I will escalate the matter on social media. - Ross Daniels

I attempted to open a checking and savings account with Ally Bank but had to pause to gather necessary documents. The email link they provided to resume the process is not functioning, making it impossible to contact them. I am unable to complete account setup since I do not have a login and resubmitting the application from the beginning is not allowed. I simply need a functional link to upload my documents and finalize setting up my account.

I have been waiting a long time for Ally to send me a replacement credit card. Despite two claims from the company that the card was sent, FedEx cannot track the package, and USPS says they are still waiting for the item to be delivered. The incorrect address may be the reason for the delivery issue. The delays in receiving my new card have caused disruptions to my small business transactions, even though my account is up to date. If this issue is not resolved promptly, I will consider canceling my card and switching to a different company. The $29.99 rush fee I paid seems to have been a futile attempt to expedite the process, and the long wait times on customer service calls only add to the frustration. Despite some efforts by customer service representatives, the lack of follow-through is disappointing. This ongoing situation has become too burdensome, and I am considering taking my business elsewhere.