What Do I Do If My Ally Invest Account Has the Wrong Balance?

If your Ally Invest account has the wrong balance, you need to do what you can to fix the problem. After checking that the balance really is wrong, you need to change your Ally Invest password, email, and challenge questions, so the hacker can't access your account anymore. You should also contact an Ally Invest representative and report the problem.

If you recently went to your Ally Invest account and found that it has the wrong balance, you're probably panicking a little. After all, it could have been hacked, and you could be set to lose even more money. Even if it was just a computer error or a mistake somebody made, getting it fixed could prove to be a real hassle. There are a few things you should do to take care of the problem as quickly as possible.

First of All, Make Sure You're Right

Before taking further action, make sure that the balance is in fact wrong. Check that you added everything up correctly and didn't forget any transactions.

Change Your Sensitive Account Information Right Away

If you can still log into your Ally Invest account, you need to immediately change all of your sensitive information, like your password, email address, and security questions. That way, the hacker can't access your account again. If you can't log in anymore, the hacker has changed the password, and you'll need Ally Invest's help to recover your account.

To change your sensitive account information, log into your Ally Invest account. Then click on Profile and Settings. Next, to change your password, click on Username and Password. Then enter your new password and confirm it. If you want to change your email address, click on Contact Information after Profile and Settings and then enter and confirm a new email address. Click on Challenge Questions after Profile and Settings to change your security questions. Then select some new questions and provide the answers to them.

Collect All the Evidence

Before you contact Ally Invest, you should gather all the evidence you can that proves your account balance is wrong. Look at deposit and other transaction records. Note any suspicious transactions. Make a good estimate of the balance that you believe your account should have.

File Some Reports

If you believe your balance is wrong because your account was hacked, you should consider filing a police report. It may be the only way to get any of your stolen money back. You should also file a report with one of the credit reporting agencies.

Contact Ally Invest

Once you have taken the steps described above, you should report the problem to Ally Invest. Although you can contact an Ally Invest representative online, you should call one instead because you may need to talk to people in other departments, such as technical support. You should also call during the middle of the day to maximize your chances of reaching the people you need to talk to when you call. Explain why you think the balance is wrong. Ask for help to fix the problem.

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