A:Calling this Ally Bank number should go right to a real human being
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat 8am-9pm EST.The least busy day is Wednesday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #5 most popular Ally Bank phone number out of 5. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Repeat "Representative" until you are transferred. · What do you need help with today? Bank accounts, CDs, press 1. Auto, press 2. Invest, press 3. Home loan, press 4. Personal loan, press 5. Credit cards, press 6.
Toll-free · Calling this Ally Bank number should go right to a real human being · To place a trade, say "trade" or press 1. For transfers, say "transfer" or press 2.
Calling this Ally Bank number should go right to a real human being · What do you need help with today? Bank accounts, CDs, press 1. Auto, press 2. Invest, press 3. Home loan, press 4. Personal loan, press 5. Credit cards, press 6.
Toll-free · Calling this Ally Bank number should go right to a real human being · For new home loans or financing, press 1. Servicing your existing home loan, press 2. For other Ally services outside of home loans, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ally Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Ally Bank number should go right to a real human being
Here is how our research team describes the way the Ally Bank phone system greets you: Enter the account number you would like to access, followed by the hash key.
In fact, much of this information on this page is superfluous because this Ally Bank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ally Bank operates the call center for this 888-568-0186 phone number Mon-Fri 8am-10pm, Sat 8am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,502 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ally Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ally Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ally Bank is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 2,502 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Ally Bank is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Ally Bank number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
I called Ally Bank because I wanted to talk to someone about what they could offer me if I chose to open a savings account. While I have looked over their online website extensively, I find that sometimes when you talk to someone you learn about options that might not be highlighted online. Of course, banks usually have intricate directories so I really wasn't sure what to expect when calling.
There are dozens of reasons why people might end up calling Ally Bank including problems with their bank accounts, signing up for new bank accounts, or reporting fraud. Therefore, I could understand if I ended up on hold for a while, but I actually got through the call line pretty easily. This made me happy because if you choose a company for an online bank, you want strong customer support since you can't just go into a branch office for help when you need it.
When I first called, the phone line said, "Welcome to Ally Bank. Please enter the account number you would like to access followed by the hash key." This was slightly annoying because I don't have an account number. I kept saying I didn't have an account number and it repeated itself three times before finally acknowledging that and saying, "For quality assurance purposes your call many be monitored and recorded. Please stay on the line to talk to a live agent." There was only a second wait and then I was instantly connected with an agent named Dave. This means it only took a little over a minute to talk to someone. Dave was helpful but had a bit of a catch in his voice that made him hard to understand. Regardless, I got the information I needed and would call again if needed.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
