How Do I Get a Refund from ROBLOX?

Currently, refunds for Robux and other Roblox products are not offered. All sales are final. However, if there is some issue with a purchase made in error, you can contact Roblox and pursue a refund. Roblox will examine all refund requests on a case by case basis and issue refunds when eligible. Roblox purchases made through mobile vendors can be refunded from some vendors but not others. However, you will need to include details about the mobile vendor in your refund request. The Roblox billing department will help customers with refund requests and investigate any attempts of fraudulent use when it comes to unauthorized charges. If Roblox determines that certain accounts were connected with making unauthorized charges, those accounts will be deleted.

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

Roblox is a gaming platform popular with children and young people. This platform has numerous games that people can play once they log in. Gamers also have the option of purchasing Roblox money which is referred to as Robux. However, there are other gaming products and passes that can be purchased on the site as well. Customers who have problems with any of their purchases can contact Roblox customer service for help.

Roblox Refund Process

If you discover Roblox charges for things that you never purchased, simply call Roblox customer service. You should contact customer service before you dispute the charges on your credit card bill because Roblox can assist with refunding any charges that were made in error. However, when you call customer service, make sure you detail the date of the charges, the last four digits of your credit card, the PayPal account email if applicable, and the Roblox username. If you're disputing credit card charges you should also provide the billing name on the card. If you don't have access to the Roblox username you can provide the payment information and let customer service know that you dont have the username.

Charges from a Mobile Store

Another important piece of information is related to mobile store purchases. Roblox can still make refunds for items purchased form some mobile stores. However, customers will need to let customer service know that their purchases were made through a mobile vendor. Also, customers will need to list all charges by date, list the mobile vendor, and the Roblox username if they have it. Google play purchases will need to include the order number as well.

Can Robux be Refunded?

Currently, there is no way to receive a refund for Robux that have been deleted or used to make a purchase. If there was an error in the way Robux was used you may be eligible for a refund. However, you would need to contact Roblox customer service and provide details regarding your problem or issue with Robux.

What About Other Merchant Refunds?

It should also be noted that Roblox can't refund charges made through iTunes, Amazon, or Microsoft. Customers will have to contact those vendors directly or contact their credit card company or PayPal. Contacting these vendors directly and following their refund process may result in a refund. As a last resort, you can always dispute the charges through your credit card vendor or PayPal, depending on how you paid.

Other Refund Details...

It should also be noted that requests for refunds must be submitted within forty-five days of purchase. Plus, Roblox game cards can't be refunded for cash. Instead, a refund will be issued as virtual currency or Roblox gift card codes. However, for the most part, Roblox sales are final and used or deleted Robux can't be refunded.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get a Refund from ROBLOX?

Why does GetHuman Write How-to Guides for ROBLOX Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ROBLOX in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from ROBLOX? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Updated 4 years ago
Viewed 2,871,961 times
Get a refund from Roblox
Get your money back from Roblox
Dispute a charge with Roblox
Return my money from Roblox
Reverse charges form Roblox
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!