In a nutshell: As a general rule, you cannot get a refund for most normal Roblox purchases. This does not apply to unauthorized purchases, however. So, if you own a Roblox account that your child has used to buy something without permission, or if you see unauthorized Roblox purchases on your bill, you may be able to get a refund from Roblox.
As a general rule, you cannot get a refund for most normal Roblox purchases. This does not apply to unauthorized purchases, however. So, if you own a Roblox account that your child has used to buy something without permission, or if you see unauthorized Roblox purchases on your bill, you may be able to get a refund from Roblox.
When you report unauthorized charges, make sure you have the following information avaiable:Disputed charges' amounts and datesBilling nameRoblox usernameEmail address associated with your PayPal account, if PayPal was usedLast four digits of the credit or debit card used to make the purchase, if a credit or debit card was usedGoogle Play purchase numbers, if Google Play was usedIt is also a good idea to have an image of the bill the charges appear on, if possible. It should be in jpg or png format.
Roblox accounts that are associated with unauthorized charges may be subject to deletion.
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Roblox customer service
Explain to the customer service representative exactly what happened and why you believe the charge was unauthorized. Roblox will try to work with you to get a refund for the charges.
It is important to contact Roblox's customer service before disputing the charges with your credit or debit card issuer or Paypal, because once a dispute is begun and before it is concluded, Roblox is not able to issue a refund.
Once you contact Roblox and provide your evidence, it will begin an investigation and contact you when it has been completed. The amount of time this takes can vary depending on circumstances.
If you did not make your purchase by credit card, debit card, PayPal, or Google Play, continue on with the next step.
Some third-party payment processors require that all refunds go through their support services. In these cases, Roblox is unable to do anything about issuing a refund, ad will instead refer you to the payment processor's customer service.
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If you have any questios, contact a Roblox customer service representative for assistance. Although Roblox does not offer phone-based customer service, you can reach its customer service department by other channels.
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