What is KLM's policy on flight delays and cancellations?

KLM Royal Dutch Airlines understands that flight delays and cancellations can be frustrating for passengers. Our policy aims to minimize inconvenience and ensure customer satisfaction. In the event of a delay, we strive to provide timely information about the situation and its expected duration. KLM will make every effort to rebook passengers on the next available flight free of charge. In case of a cancellation, we offer the choice of alternative arrangements or a full refund, as per passenger preference. Additionally, KLM is committed to providing necessary assistance, including meals and accommodations, if required, following regulatory stipulations. We prioritize passenger well-being and strive to maintain high operational standards. Our dedicated customer service team is available around the clock to address any concerns promptly.