Jeep Warranty Customer Service

The backdoor of the Jeep I purchased a few months ago isn't staying in place the way it should. In true Jeep style, I had the doors off for the first few summer months I owned it, but as the weather chills, it's time to pop them back on. However, one of the doors on the back doesn't want to stay in place, which makes me think it might be a defect. The doors were stored properly and the vehicle is not old enough to have issues like this. 

I thought I'd call Jeep to talk to someone at the warranty center about what I should do about this. Should I just take it down to a service center or do I need to file some type of report first? So I figured I should just call Jeep directly and ask what to do. However, I had no idea that Jeep was under an umbrella including six other car brands. I anticipated a very long wait as a lot of car owners could be calling about a variety of issues, but it wasn't so bad. 

This was massively relieving, since the first thing the automated voice assistant told me when calling was there may be a long wait. It picked up and said, "Thank you for calling FCA customer service. We are currently experiencing a higher rate of phone calls than usual. You may experience a longer wait time. We apologize for any inconvenience. Tell us what we can help you with, you can say roadside assistance, recall information, Uconnect and Bluetooth, vehicle protection, or say, it’s for something else."

I responded that it was for something else since my problem didn't fall into those categories, and the voice assistant responded, "If you're calling to get an update on a vehicle order, press 1. If you're calling to find your closest dealer, or for scheduling an appointment at a dealer, press 2. For all other inquiries, say something else, or press 3." I said something else once more, and it inquired what type of car I had after listing several different makes and models.

Once I responded that I had a Jeep, it wanted to know if I had my vehicle identification number. It wasn't handy, but I quickly walked outside to the car so I said yes. I don't know if this helped me get through the wait faster or not, but I was only on hold for a moment before someone picked up and got me connected to the warranty department.