The backdoor of the Jeep I purchased a few months ago isn't staying in place the way it should. In true Jeep style, I had the doors off for the first few summer months I owned it, but as the weather chills, it's time to pop them back on. However, one of the doors on the back doesn't want to stay in place, which makes me think it might be a defect. The doors were stored properly and the vehicle is not old enough to have issues like this.
I thought I'd call Jeep to talk to someone at the warranty center about what I should do about this. Should I just take it down to a service center or do I need to file some type of report first? So I figured I should just call Jeep directly and ask what to do. However, I had no idea that Jeep was under an umbrella including six other car brands. I anticipated a very long wait as a lot of car owners could be calling about a variety of issues, but it wasn't so bad.
This was massively relieving, since the first thing the automated voice assistant told me when calling was there may be a long wait. It picked up and said, "Thank you for calling FCA customer service. We are currently experiencing a higher rate of phone calls than usual. You may experience a longer wait time. We apologize for any inconvenience. Tell us what we can help you with, you can say roadside assistance, recall information, Uconnect and Bluetooth, vehicle protection, or say, it’s for something else."
I responded that it was for something else since my problem didn't fall into those categories, and the voice assistant responded, "If you're calling to get an update on a vehicle order, press 1. If you're calling to find your closest dealer, or for scheduling an appointment at a dealer, press 2. For all other inquiries, say something else, or press 3." I said something else once more, and it inquired what type of car I had after listing several different makes and models.
Once I responded that I had a Jeep, it wanted to know if I had my vehicle identification number. It wasn't handy, but I quickly walked outside to the car so I said yes. I don't know if this helped me get through the wait faster or not, but I was only on hold for a moment before someone picked up and got me connected to the warranty department.
This Jeep phone number is ranked #3 out of 3 because 5,742 Jeep customers tried our tools and information and gave us feedback after they called. The reason customers call 800-992-1997 is to reach the Jeep Warranty Customer Service department for problems like Where to buy, Complaint, Repairs, Returns. As far as we can tell, Jeep has call center locations in null and you can call during their open hours 24 hours, 7 days. Jeep has 3 phone numbers and 5 different ways to get customer help. We've compiled information about 800-992-1997 and ways to call or contact Jeep with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Jeep at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-992-1997. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Jeep Warranty Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Jeep Once on the phone with Jeep's Warranty Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-992-1997 is Jeep's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-426-5337 is their best customer phone number overall, and we have put together a comparison of their 5 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Jeep help by calling them, is that other customers give their customer support at this number a 76% score for their communication skills and a 79% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.