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Panasonic Customer Service

Phone Number & Contact Info

Panasonic's Best Phone Number

800-211-7262
Toll-free·Calls Customer Service·Most popular Panasonic number
Q:

How do I talk to a live human at Panasonic?

A:Press 0 at each prompt, ignoring messages.
Q:

Does Panasonic offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Panasonic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the Panasonic phone system greets you: If you purchased your product more than 12 months ago, it will cost $9.98 for technical assistance. Please have your credit card ready. If you would like to proceed, press 1.
Below are some clips we've found from Panasonic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Panasonic. Our call center is currently closed. However, the following self support options are available.
To purchase Panasonic parts or accessories, press one.
To locate your nearest authorized servicer, press two.
Obtain an operating manual, press three.
Information about our online self support options, press four."
Excerpt from a call with Panasonic
Wednesday, May 1, 2024 8:33 PM

What are the hours and when should I call?

Panasonic operates the call center for this 800-211-7262 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 433 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Panasonic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Panasonic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Panasonic is Sunday. The most busy day to call is Monday, which averages 292% more phone calls by comparison. Again, this is based on a sample of 433 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Panasonic

In summation, the best day to call Panasonic is Tuesday.

Calling this Panasonic Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 8, 2023

If you need help with a Panasonic product, there doesn't seem to be a great way to talk to a live agent. Despite the fact that Panasonic lists ways to talk to a customer agent, along with call center hours, there isn't a clear way to actually reach a person during those open hours. I'm frustrated that I spent a couple of days attempting to talk to someone and had no luck.

I have a Panasonic TV, and the screen seems to get fuzzy for no reason sometimes. It's almost as if the bulbs are starting to die out. I know that newer TVs don't have bulbs, but that's what it looks like. The TV is less than a year old and whatever is going on should be something under the manufacturer's warranty. It's too old to take it back to the retailer, but it's certainly too new to be having this type of issue.

Panasonic makes a lot of products, from TVs to microwaves to video recorder to shavers to other appliances. So, it seems reasonable to expect the company to have a strong customer service department that can answer complaints. Unfortunately, I'm here to tell you it doesn't at all. 

First of all, Panasonic's 800-211-7262 phone number is never active. Every time I called I got an automated message saying, "Thank you for calling Panasonic. Our call center is currently closed, but we have an array of self-service options." The bottom line is that I didn't need any of the self-service options; I wanted to talk to someone about my TV. I tried calling several times before I realized the call center seemed never to be open. Sure enough, when I went on the company's website, it listed the call center as having hours from 10 am - 5 pm, so it should have been open. I'm convinced that the company doesn't really have a call center, just the self-service options so Panasonic doesn't have to deal with customers.

On the website, it also says I can chat with someone, and if needed, they will transfer me to a live person. I tried that, but the chat is not actually a real-person chat, either. It's a series of automated responses that didn't help me get connected to a live agent. I kept requesting customer service, and it didn't work at all. I've spent a lot of time calling this line and attempting to use the chat, and I'm no closer to getting any answers about my TV than I was when I first started.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Panasonic

If you have time to do a bit of reading before you call Panasonic, we recommend you read over some of our problem-specific articles.

What is the warranty period for Panasonic products?

The warranty period for Panasonic products varies depending on the type of product. For most consumer electronics such as televisions, audio equipment, cameras, and home appliances, the standard warranty coverage is 1 year from the date of purchase. However, for some high-end or professional-grade products, the warranty period may be extended up to 3 years. It is important to note that certain specific products or components, such as batteries or accessories, may have different warranty terms. To determine the warranty duration for a specific product, customers are advised to refer to the product's user manual or contact Panasonic customer support for further assistance.

What is the return policy for Panasonic products?

Panasonic offers a hassle-free return policy for its products. If you are not satisfied with your purchase, you can return it within 30 days of the purchase date. The product must be in its original condition and packaging, including all accessories and documentation. To initiate a return, you can contact our customer service team or visit any authorized Panasonic retailer. Proof of purchase is required for all returns. Once the return is received and inspected, a refund will be issued to the original method of payment. Please note that shipping and handling charges are non-refundable, and any return shipping costs are the customer's responsibility. If you have any further inquiries or require assistance regarding our return policy, kindly contact our customer service team.

What are the recommended maintenance steps for Panasonic products?

To ensure optimal performance and longevity of your Panasonic products, we recommend several maintenance steps. Firstly, regularly clean the external surface with a soft, dry cloth to remove dust and fingerprints. Avoid using abrasive materials or solvents that may damage the finish. Secondly, check and clean the filters, vents, and air intake areas to prevent dust buildup, which can affect cooling efficiency. Regularly update the firmware of your devices to benefit from the latest features and security enhancements. For battery-operated products, follow the recommended charging instructions and avoid overcharging. Lastly, store and transport your products in a safe and secure manner to prevent any physical damage. Following these simple maintenance steps will ensure maximum performance and extend the lifespan of your Panasonic products.

Top Panasonic customer service problems

Click the link above to get answers to just about any Panasonic customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Panasonic, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue with tablet phone: "My tablet phone is not working."
- From a call lasting 5m 38s , Mar 25, 2024 4:12 PM
Assisting someone with phone: "I'm calling for the person I don't own the phone."
- From a call lasting 3m 47s , Feb 12, 2024 3:10 PM

More Panasonic Customer Service Contacts

There are of course other ways to contact Panasonic customer service besides the phone. Below we list the best ones, by medium.

Panasonic Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Panasonic provides this option.

Panasonic Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Panasonic will reply our your email.

Panasonic Customer Help Desk / Web Support

shop.panasonic.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Panasonic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Panasonic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Panasonic agent. This phone number is Panasonic's best phone number because 14,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-211-7262 include Warranty Claim, Find a Part, Device Support, Return an Order, Account Access and other customer service issues. Rather than trying to call Panasonic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Panasonic has 1 phone number. It's not always clear what is the best way to talk to Panasonic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Panasonic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Panasonic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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