A:Press 1 for English. Must choose option 1-2. Must enter social security #.You can also use our free service that can talk to Fingerhut for you and report back.
Q:
Does Fingerhut offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-10pm CST.The least busy day is Sunday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 13 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fingerhut below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fingerhut phone number to document the phone system.
Here is how our research team describes the way the Fingerhut phone system greets you: Resident of California, press 1. Otherwise, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English. Must choose option 1-2. Must enter social security #.
Below are some clips we've found from Fingerhut's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Please enter the ten digit phone number associated to your"
Excerpt from a call with Fingerhut
Saturday, March 30, 2024 4:26 PM
They may ask you to enter information with the dial pad
"Thank you for calling Fingerhut Advantage.
If you are a resident of the state of California, press one.
Otherwise, press two.
We apologize, but our office are currently closed.
To speak to a live agent, please call back during our regular business hours of seven AM to ten PM central time, seven days a week.
Please remain on the line to use our automated system.
Or visit w w w dot fingerhut dot com.
For verification purposes, please enter the last four digits of your Social Security number."
Excerpt from a call with Fingerhut
Friday, May 31, 2024 9:31 AM
The first phone menu
"Thank you for calling Fingerhut Advantage.
We apologize, but our office are currently closed.
To speak to a live agent, please call back during our regular business hours of seven AM to ten PM central time, seven days a week.
Please remain on the line to use our automated system.
Or visit w w w dot fingerhut dot com.
For verification purposes, please enter the last four digits of your Social Security number.
If you are a resident of the state of California, press one.
Otherwise, press two."
Excerpt from a call with Fingerhut
Friday, May 31, 2024 9:31 AM
What are the hours and when should I call?
Fingerhut operates the call center for this 800-208-2500 phone number Mon-Sun 7am-10pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 858 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fingerhut call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fingerhut phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fingerhut staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fingerhut is Sunday.The most busy day to call is Wednesday, which averages 116% more phone calls by comparison.Again, this is based on a sample of 858 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
When you call the customer service phone number for Fingerhut Advantage, you're greeted by an automated message system which simply states: "If you are a resident of California, press 1. Otherwise, press 2." You're given, literally, maybe two seconds to respond before being presented with a Spanish language option (which is awesome) and then asked, in English, to enter the last four digits of your social security number (huh?).
What happened to pressing 1 or 2 regarding being a California resident? Can I have more than 1.5 seconds to press a number? Sheesh. I mean, I can press an option quickly because I'm using my headphone while holding and looking at my phone, but if my 60-something-year-old mother were to interact with this system? It would breeze right by her, and she's not even physically slow, she's just human and actually holding her phone to her ear rather than using headphones.
Also, I'm not sure the California resident option actually has any bearing on the phone menu because it didn't even seem to register when I made a selection. Regardless of what is selected, you're asked to enter the last four of your social security number, which is a bit odd as I'm not currently a customer; I'm just calling as a potential customer. So, where do I go from here?
Without a social security number registered in their system, you have to wait at least two cycles of "Please enter the last four digits of your social security number. Sorry, I didn't get that. Please try again," regardless of whether or not you actually say or enter anything, before finally being presented with an option to speak to a representative—press 0. Sheesh again.
The person I spoke to was a bit aloof, but not unprofessional or anything. He suggested I check out their website, which is a pet peeve of mine when I'm intentionally calling rather than searching online, but it is what it is.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Fingerhut
If you have time to do a bit of reading before you call Fingerhut, we recommend you read over some of our problem-specific articles.
This article describes what to do if you can no longer log in to your Fingerhut account. Instructions are given for regaining access in every possible way: by using Fingerhut's password recovery tool, by using a linked email, by using your credit report, by calling Fingerhut, and by emailing it.
Fingerhut offers various shipping options and charges based on the order total. For orders below $50, value shipping is available at a flat rate of $8.99. For orders over $50, the shipping charges are based on a percentage of the order total. Economy shipping costs 5% of the total, standard shipping costs 10%, and express shipping costs 15%. Fingerhut also provides the option for expedited delivery in 2 business days with additional charges. Oversized items may incur extra shipping fees. It is essential to note that shipping charges are non-refundable and subject to change. Fingerhut aims to deliver products efficiently and reliably, ensuring customers have flexible options that suit their needs and preferences.
Yes, you can cancel an order with Fingerhut. If you wish to cancel your order, please contact our customer service department as soon as possible. You can reach us by calling our toll-free number or by sending an email through our website. However, please note that cancellations can only be made before the order has been shipped. Once the order has been shipped, cancellation is no longer possible. In such cases, you may return the items following our return policy guidelines. It is important to act promptly if you wish to cancel your order, as delays may result in the order being shipped and unable to be canceled.
Click the link above to get answers to just about any Fingerhut customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fingerhut, and their purpose. Are any of these similar to the reason you are trying to call?
Updating payment information: "I need to change my form of payment as my old credit card was destroyed."
- From a call lasting 22m 40s , Jun 26, 2024 7:55 PM
Billing and payment inquiry: "What is the minimum bill now?"
- From a call lasting 9m 14s , Jun 20, 2024 10:51 PM
Applying for credit: "I was applying for credit."
- From a call lasting 9m 3s , Jun 15, 2024 4:08 PM
Providing personal information: "Name is Mikhail, M I k a I l."
- From a call lasting 5m 37s , Jun 15, 2024 4:00 PM
Trouble logging into account: "I have been trying to get back on my account, but I can't remember my password."
- From a call lasting 14m 31s , Jun 15, 2024 2:21 AM
More Fingerhut Customer Service Contacts
There are of course other ways to contact Fingerhut customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fingerhut provides this option.
As a last, sometimes only, resort- Fingerhut customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fingerhut's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fingerhut agent. This phone number is Fingerhut's best phone number because 23,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-208-2500 include Check Application Status, Refund an Order, Return an Order, Cancel Order, Update Account Info and other customer service issues. The Fingerhut call center that you call into has employees from Florida, Minnesota and is open Mon-Sun 7am-10pm CT according to customers. In total, Fingerhut has 2 phone numbers. It's not always clear what is the best way to talk to Fingerhut representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fingerhut. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fingerhut. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
