Fingerhut Customer Service

Phone Number & Contact Info

Fingerhut's Best Phone Number

Toll-free·Calls Customer Service·Most popular Fingerhut number

How do I talk to a live human at Fingerhut?

A:Press 1 for English. Must choose option 1-2. Must enter social security #.

Does Fingerhut offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-10pm CST. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Fingerhut Customer Phone Numbers

Order Department

Toll-free · Mon-Sun 7am-10pm CST · Direct to a human ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fingerhut phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Must choose option 1-2. Must enter social security #.
Here is how our research team describes the way the Fingerhut phone system greets you: Resident of California, press 1. Otherwise, press 2.
Below are some clips we've found from Fingerhut's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Please enter the ten digit phone number associated to your"
Excerpt from a call with Fingerhut
Saturday, March 30, 2024 4:26 PM

They may ask you to enter information with the dial pad

"Thank you for calling Fingerhut Advantage. If you are a resident of the state of California, press one. Otherwise, press two. We apologize, but our office are currently closed. To speak to a live agent, please call back during our regular business hours of seven AM to ten PM central time, seven days a week. Please remain on the line to use our automated system.
Or visit w w w dot fingerhut dot com.
For verification purposes, please enter the last four digits of your Social Security number."
Excerpt from a call with Fingerhut
Thursday, April 4, 2024 6:10 AM

The first phone menu

"Thank you for calling Fingerhut Advantage.
If you are a resident of the state of California, press one.
Otherwise, press two."
Excerpt from a call with Fingerhut
Tuesday, April 23, 2024 12:20 PM

What are the hours and when should I call?

Fingerhut operates the call center for this 800-208-2500 phone number Mon-Sun 7am-10pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 648 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fingerhut phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fingerhut staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fingerhut is Sunday. The most busy day to call is Wednesday, which averages 138% more phone calls by comparison. Again, this is based on a sample of 648 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Fingerhut

In summation, the best day to call Fingerhut is Monday.

Calling this Fingerhut Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 15, 2024

When you call the customer service phone number for Fingerhut Advantage, you're greeted by an automated message system which simply states: "If you are a resident of California, press 1. Otherwise, press 2." You're given, literally, maybe two seconds to respond before being presented with a Spanish language option (which is awesome) and then asked, in English, to enter the last four digits of your social security number (huh?).

What happened to pressing 1 or 2 regarding being a California resident? Can I have more than 1.5 seconds to press a number? Sheesh. I mean, I can press an option quickly because I'm using my headphone while holding and looking at my phone, but if my 60-something-year-old mother were to interact with this system? It would breeze right by her, and she's not even physically slow, she's just human and actually holding her phone to her ear rather than using headphones.

Also, I'm not sure the California resident option actually has any bearing on the phone menu because it didn't even seem to register when I made a selection. Regardless of what is selected, you're asked to enter the last four of your social security number, which is a bit odd as I'm not currently a customer; I'm just calling as a potential customer. So, where do I go from here?

Without a social security number registered in their system, you have to wait at least two cycles of "Please enter the last four digits of your social security number. Sorry, I didn't get that. Please try again," regardless of whether or not you actually say or enter anything, before finally being presented with an option to speak to a representative—press 0. Sheesh again.

The person I spoke to was a bit aloof, but not unprofessional or anything. He suggested I check out their website, which is a pet peeve of mine when I'm intentionally calling rather than searching online, but it is what it is.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Fingerhut

If you have time to do a bit of reading before you call Fingerhut, we recommend you read over some of our problem-specific articles.

How Do I Recover My Fingerhut Account?

This article describes what to do if you can no longer log in to your Fingerhut account. Instructions are given for regaining access in every possible way: by using Fingerhut's password recovery tool, by using a linked email, by using your credit report, by calling Fingerhut, and by emailing it.

What are Fingerhut's shipping options and charges?

Fingerhut offers various shipping options and charges based on the order total. For orders below $50, value shipping is available at a flat rate of $8.99. For orders over $50, the shipping charges are based on a percentage of the order total. Economy shipping costs 5% of the total, standard shipping costs 10%, and express shipping costs 15%. Fingerhut also provides the option for expedited delivery in 2 business days with additional charges. Oversized items may incur extra shipping fees. It is essential to note that shipping charges are non-refundable and subject to change. Fingerhut aims to deliver products efficiently and reliably, ensuring customers have flexible options that suit their needs and preferences.

Can I cancel an order with Fingerhut?

Yes, you can cancel an order with Fingerhut. If you wish to cancel your order, please contact our customer service department as soon as possible. You can reach us by calling our toll-free number or by sending an email through our website. However, please note that cancellations can only be made before the order has been shipped. Once the order has been shipped, cancellation is no longer possible. In such cases, you may return the items following our return policy guidelines. It is important to act promptly if you wish to cancel your order, as delays may result in the order being shipped and unable to be canceled.

Top Fingerhut customer service problems

Click the link above to get answers to just about any Fingerhut customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fingerhut, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting catalog and credit check: "I'd like to know if you've got send me a catalog and if I would be qualified for a credit with Fingerhut."
- From a call lasting 6m 20s , Feb 24, 2024 7:27 PM
Requesting catalog via mail: "I was trying to see how I can get a catalog sent to my mail."
- From a call lasting 8m 16s , Feb 14, 2024 9:51 PM
Question about balance discrepancy: "I'm wondering how come I still owe sixty five dollars?"
- From a call lasting 6m 42s , Feb 14, 2024 7:39 PM
Billing discrepancy: "I'm wondering why I still owe sixty five dollars this month after I made the payment last month."
- From a call lasting 6m 53s , Feb 14, 2024 7:32 PM
Making credit card payment: "I need to make a payment on my credit card account."
- From a call lasting 7m 59s , Feb 9, 2024 7:45 PM
Payment assistance: "I would like to pay the thirty eight dollars now."
- From a call lasting 5m 16s , Feb 9, 2024 1:52 AM
Return laptop for repair: "I had my back laptop is broke, and I know I have a two year service plan."
- From a call lasting 4m 48s , Jan 31, 2024 5:35 PM
Missed payment assistance: "I'm calling about my missed payment last month and need to take care of that."
- From a call lasting 7m 41s , Jan 22, 2024 7:00 PM
Building credit with order: "Well, I was trying to start to build order something to build up my credit."
- From a call lasting 16m 31s , Jan 5, 2024 11:06 PM
Making payment with card: "And I'll make that payment. Okay? Hold on."
- From a call lasting 8m 45s , Jan 2, 2024 5:06 PM

More Fingerhut Customer Service Contacts

There are of course other ways to contact Fingerhut customer service besides the phone. Below we list the best ones, by medium.

Fingerhut Customer Service Live Chat

livechat.boldchat.com - Customer Service
Click the link for online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fingerhut provides this option.

Fingerhut Customer Help Desk / Web Support

fingerhut.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Fingerhut customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fingerhut's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fingerhut agent. This phone number is Fingerhut's best phone number because 23,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-208-2500 include Check Application Status, Refund an Order, Return an Order, Cancel Order, Update Account Info and other customer service issues. The Fingerhut call center that you call into has employees from Florida, Minnesota and is open Mon-Sun 7am-10pm CT according to customers. In total, Fingerhut has 2 phone numbers. It's not always clear what is the best way to talk to Fingerhut representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fingerhut. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fingerhut. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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