US Dept. of Veterans Affairs Phone Number

Call US Dept. of Veterans Affairs customer service faster with GetHuman

  • Calls US Dept. of Veterans Affairs's Main Information Line department
  • The average hold time is 4m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:30pm
  • Reach a live US Dept. of Veterans Affairs agent: Direct to a human
  • What you hear when you call: If you are having thoughts of suicide, press 7. Homeless helpline, press 6. Pack Act main menu, press 8.

Calling US Dept. of Veterans Affairs Customer Care at 800-698-2411

Nov 23, 2023

I am a recently discharged veteran who is looking into my healthcare options. While I realize that I should have taken care of this already, rejoining the civilian world has had many challenges and somehow, sorting out my healthcare somewhat fell through the cracks. I realized that I needed a physical to address some issues. Aging is tough, and I didn't want to be caught off-guard. I figured the best way to get to the bottom of the problem was to call the Department of Veteran Affairs and talk to someone about my options. 

I know that this line probably gets a lot of phone calls, and government things never seem to go that fast. It handles everything from general inquiries to VA benefits and services, so there is probably a heavy call load. This country has a lot of veterans, and most of the time, their needs are ignored. 

That said, it took some time to get through the options, and then I had to wait on hold for a while, but it wasn't a terrible experience. I would recommend any of my buddies who also need help sorting through veteran issues to call and get the assistance they need.

After dialing, a voice said, "Welcome to the Department of Veteran Affairs. If you are having suicidal thoughts, press 7 now to be connected to the Veteran’s crisis line. To be connected to the Veteran Homeless Help Line press 6 now." There was a second pause that confused me, but then it picked up right after with a new list of options. 

These options were: "For Mission Act, general inquiries, community health care, or urgent care information, please press 1. For issues around healthcare eligibility, enrollment, or payments related to healthcare, press 2. If you are already enrolled in VA healthcare and want to connect to your local VA medical center, press 3. For questions related to burial benefits, payments, or scheduling, press 4. For nonhealthcare benefits such as disability or amputation, press 5. To submit a compliment about your VA benefits or services, to report a sexual assault or harassment, or an issue you have been unable to resolve, please press 9. If you are unsure of what option will fit your needs, press 0, and we will be happy to help you."

I pressed 2 since that seemed to fit my needs the best, and it told me to stay on the line while it transferred my call. I waited about 20-25 minutes here, but then I got an agent who walked me through the enrollment process, and it really was worth the wait. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I need the date of my claim submittal changed ASAP
Forgot login and new phone number and email
I need to certify for my va disability that I have had no change in dependents
Trying to call to reschedule an appointment, but I've been waiting for over an hour. I...
I'm trying to get a Veteran's ID card. I keep getting an error message online, after go...
I am a homeless Vet that has been working with Saint Vincent d Paul Cares in finding an...
Do I still get Computer School?
have question regarding my payment.
I need someone to return my call to find out about my disability increase that I have b...
The total lack of professional care and out right patients abuse. These are the current...
I am an Army Veteran. I have been getting my glasses at the VA in Bath for several yea...
I have waited to get an appointment for *.* years . Iget an appointment on *** the nurs...
Check claim status from Veterans Affairs.*On hold first time for ** minutes. On hold se...
I'm interested in remortgaging a family house , just put in our names.
Change my phone number

US Dept. of Veterans Affairs Customer Phone Number 800-698-2411 - Stats

Phone number to dial800-698-2411
Call-back availableYES
Call picked up by a real personYES
Department you're callingMain Information Line
Call center hours24 hours, 7 days
Best time to dial3:30pm
Average wait4 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication91%
Quality of help86%
Customer votes494
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

US Dept. of Veterans Affairs's Best Toll-Free/800 Customer Phone Number

This is US Dept. of Veterans Affairs's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Dept. of Veterans Affairs agent. This phone number is US Dept. of Veterans Affairs's Best Phone Number because 5,274 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-698-2411 include and other customer service issues. Rather than trying to call US Dept. of Veterans Affairs first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Dept. of Veterans Affairs has 6 phone numbers. It's not always clear what is the best way to talk to US Dept. of Veterans Affairs representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to US Dept. of Veterans Affairs?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Dept. of Veterans Affairs. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with US Dept. of Veterans Affairs, including their website / help desk. Visit our US Dept. of Veterans Affairs Customer Service page for more information.
US Dept. of Veterans Affairs Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!