US Dept. of Veterans Affairs Benefits Hotline Phone Number
- Calls US Dept. of Veterans Affairs's Benefits Hotline department
- On average, callers wait 100 minutes to talk to a person when they call
- Call center hours are Mon-Fri 8am-9pm EST
- We recommend calling around 2pm
- Get a real live human at this number: Press 1, then 0, then 4, then 2
- When you call US Dept. of Veterans Affairs and their automated voice system picks up, you hear: Check the status of the claim, press 8.
- This is not the most popular US Dept. of Veterans Affairs phone number (it's ranked #2). Most customers call 800-698-2411 for support: Click here for best option
What It's Like to Call US Dept. of Veterans Affairs Phone Number 800-827-1000
Obtaining information about benefits is a primary reason a Veteran or their family might call 800-827-1000, one of the Department of Veterans Affairs customer service numbers. Understanding how to get a VA loan eligibility certificate is essential for Veterans because they can buy a house with a zero down payment. I wanted to know more about this option, so I called the number to see what I could learn.
An automated voice response system thanked me for calling and advised me to press 7 to be connected to a service line if I had thoughts of suicide. The voice explained that there is help for Veterans exposed to burn pits, Agent Orange or toxic substances and that I could get information about that program or file a claim by pressing 8.
The voice told me I could use the self-service option to hear the most recent payment information by pressing 1, or I could hold for more options. It also told me I could get information in Spanish by pressing 2.
Next, the system offered a menu where I could press 1 to learn about claims or appeal status. It provided other options, including numbers to select for direct deposit or change of address, forms or letter requests, disability compensation, burial assistance or to report a death and benefits. I pressed the number 6, which took me to another menu where I could select the loan guarantee program.
An automated voice thanked me for contacting that program and said the menu options had changed. For information regarding certificate eligibility, I had to press 1. The voice explained that callers could not ask for a certificate of eligibility over the phone but said that a lender could request it on a Veteran’s behalf.
The system said Veterans could work with lenders who would complete the process without VA intervention. It also said lenders complete 99% of requests within three business days and that applicants should allow that time before calling a VA staff member.
The system then connected me with “the next available agent,” who identified herself. I asked her if Veterans, including former reservists, could qualify for a VA loan for housing, and she explained that the reservist needed to have six creditable years of service. She also shared that I could call the same number to inquire about other benefits by calling the same customer service number and following the menu prompt for benefits.
Overall, calling this customer service number was a good experience. I did not find the menus too burdensome, and at the outset of the call, the system offered helpful information for Veterans who may be experiencing a crisis such as suicidal thoughts.
Although I prefer speaking to a human, I liked how I could get detailed information about the certificate of eligibility for a loan. I also appreciate how the system connected me with a friendly and professional customer service representative who provided information specific to my question about benefits in addition to housing loans.
Other customers got on the phone recently because:
US Dept. of Veterans Affairs Benefits Hotline Phone Number 800-827-1000 - Info & Statistics
US Dept. of Veterans Affairs's 800-827-1000 Benefits Hotline Number
This US Dept. of Veterans Affairs phone number is ranked #2 out of 6 because 5,274 US Dept. of Veterans Affairs customers tried our tools and information and gave us feedback after they called. The reason customers call 800-827-1000 is to reach the US Dept. of Veterans Affairs Benefits Hotline department for problems like . As far as we can tell, US Dept. of Veterans Affairs has call center locations in null and you can call during their open hours Mon-Fri 8am-9pm EST. US Dept. of Veterans Affairs has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 800-827-1000 and ways to call or contact US Dept. of Veterans Affairs with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling US Dept. of Veterans Affairs
Calling US Dept. of Veterans Affairs at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-827-1000. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when US Dept. of Veterans Affairs Benefits Hotline agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than US Dept. of Veterans Affairs Once on the phone with US Dept. of Veterans Affairs's Benefits Hotline department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting US Dept. of Veterans Affairs in General
While 800-827-1000 is US Dept. of Veterans Affairs's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-698-2411 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach US Dept. of Veterans Affairs help by calling them, is that other customers give their customer support at this number a 78% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.
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