A:Press 5 at the first menu.Our free phone can also navigate phone menus to get a live human at PETCO for you.
Q:
Does PETCO offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-5pm PST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PETCO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PETCO phone number to document the phone system.
Here is how our research team describes the way the PETCO phone system greets you: To manage your rewards, press 1. To place a new order, press 2. To get the status of an order, press 3. For information about the Vito Care program, press 4. For any other inquiries, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5 at the first menu.
Below are some clips we've found from PETCO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Petco.
To manage your rewards, press one.
To place a new order, press two. To check the status of your order, press three."
Excerpt from a call with PETCO
Tuesday, January 2, 2024 1:11 AM
The first phone menu
"Thank you for calling PECCO.
To manage your rewards, press one.
To place a new order, press two.
To check the status of your order, press three.
For information about Petco's Vital Care Premier program, press four."
Excerpt from a call with PETCO
Friday, May 24, 2024 6:54 PM
After you press 2
"For your prescription order, press one.
For all other orders, press two."
Excerpt from a call with PETCO
Tuesday, May 28, 2024 5:24 PM
What are the hours and when should I call?
PETCO operates the call center for this 888-824-7257 phone number Mon-Sun 9am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 237 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the PETCO call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PETCO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PETCO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PETCO is Saturday.The most busy day to call is Monday, which averages 47% more phone calls by comparison.Again, this is based on a sample of 237 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call PETCO is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that PETCO staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
When you call PETCO's customer service phone number, you're greeted by an automated message system.
Press 1 to manage your rewards, press 2 to place a new order, press 3 to check the status of your order, press 4 for information about PETCO's Vital Care Premier program (I believe that's what it said, it was a bit difficult to understand), press 5 for any other inquiries, and press 9 to repeat the phone menu. Based on a quick online search, Vital Care Premier seems to be PETCO's pet insurance program.
If you select 9 to repeat the options two times in a row, the system doesn't actually repeat the phone menu a second time; it transfers you to a representative, which is a bit odd but I suppose helpful nonetheless. I actually did just want to hear the phone menu again to make sure I'd heard everything correctly, but hey, at least I know there's a bit of a shortcut to reaching a representative!
With the opening phone menu, there's no alternative language option such as Spanish or French, and no immediate option to speak to a representative, although pressing 5 for all other inquiries will have you transferred; the option just isn't represented as a route to speaking to an actual human. Overall, not the best automated message system, but not the worst either. Improvements can be made for greater accessibility.
Aside from that, once I did get in touch with an actual human, the person I spoke to was awesome! She was very friendly and helpful, and I really appreciated her assistance. If you do decide to call PETCO's customer service line, feel free to press 5 as a shortcut to speaking to a representative. I hope other reps are as friendly and helpful as the person I spoke to!
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call PETCO
If you have time to do a bit of reading before you call PETCO, we recommend you read over some of our problem-specific articles.
PETCO's return policy allows customers to return most items within 60 days of purchase for a full refund or exchange. The products must be in new or gently used condition, with original packaging and receipt. Live fish, custom-engraved items, and prescription medication cannot be returned. Additionally, open perishable goods such as food, treats, and litter are only eligible for exchange or store credit. Returns of online purchases can be made in-store or by mail, while returns of items purchased in-store must be made in-store. PETCO reserves the right to limit or refuse returns in certain situations, such as excessive or fraudulent returns. For more specific information or exceptions, customers are encouraged to contact PETCO's customer service or refer to their website.
Yes, PETCO products come with a warranty. PETCO stands behind the quality and functionality of their products, and they offer a satisfaction guarantee. If for any reason a customer is not satisfied with their purchase, they can simply return the item with the original receipt for a full refund within 60 days of purchase. Additionally, certain products may have manufacturer warranties, and PETCO will assist customers in obtaining warranty information and contacting the manufacturer if necessary. PETCO recognizes the importance of customer satisfaction and aims to provide transparency and support when it comes to their products.
PETCO's price match policy ensures customers receive the best value for their purchases. If customers find a lower price on any identical product at a competitor's store or website, PETCO will match that price. To avail of this offer, customers need to provide proof of the lower price, such as a webpage printout or advertisement. The price match policy covers most products, including pet food, toys, and accessories. However, it excludes discounts, closeout sales, and clearance items. Additionally, it cannot be combined with other promotional offers or discounts. This policy allows PETCO customers to shop with confidence, knowing they are receiving competitive prices and exceptional value for their pet supplies.
Click the link above to get answers to just about any PETCO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PETCO, and their purpose. Are any of these similar to the reason you are trying to call?
Reactivate Vital Care: "Okay. It said it's been reactivated."
- From a call lasting 9m 32s , Nov 23, 2024 3:50 PM
Email address change: "I can't chat with anybody because the email address that you guys have on file is not my current email address."
- From a call lasting 8m 51s , Nov 21, 2024 11:41 PM
Prescription order issue: "They said call back and give them the doctor's name."
- From a call lasting 21m 39s , Nov 14, 2024 2:32 PM
Complaint follow-up: "And no one has not reached out."
- From a call lasting 1m 28s , Nov 11, 2024 7:01 PM
Information about why customers call PETCO is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, PETCO provides this option.
As a last, sometimes only, resort- PETCO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PETCO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PETCO agent. This phone number is PETCO's best phone number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-824-7257 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call PETCO first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, PETCO has 2 phone numbers. It's not always clear what is the best way to talk to PETCO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PETCO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PETCO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
