PETCO's return policy allows customers to return most items within 60 days of purchase for a full refund or exchange. The products must be in new or gently used condition, with original packaging and receipt. Live fish, custom-engraved items, and prescription medication cannot be returned. Additionally, open perishable goods such as food, treats, and litter are only eligible for exchange or store credit. Returns of online purchases can be made in-store or by mail, while returns of items purchased in-store must be made in-store. PETCO reserves the right to limit or refuse returns in certain situations, such as excessive or fraudulent returns. For more specific information or exceptions, customers are encouraged to contact PETCO's customer service or refer to their website.
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