Thrifty Car Rental Customer Service

Phone Number & Contact Info

Thrifty Car Rental's Best Phone Number

800-847-4389
Toll-free·Calls Customer Service·Most popular Thrifty Car Rental number
Q:

How do I talk to a live human at Thrifty Car Rental?

A:Press 1 for English, then you must choose an option 1-4.
Q:

Does Thrifty Car Rental offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Thrifty Car Rental Customer Phone Numbers

Roadside Assistance

877-283-0898
Toll-free · 24 hours, 7 days · Just wait on the line ·

Blue Chip Member Services

888-400-8877
Toll-free · 24 hours, 7 days · Press 3 then 7 · Support related to upcoming reservations, press 1. For rental in progress, press 2. For completed rental, press 3. For Blue Chip reward entries, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Thrifty Car Rental phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then you must choose an option 1-4.
Here is how our research team describes the way the Thrifty Car Rental phone system greets you: Support related to upcoming reservations, press 1. For rental in progress, press 2. For completed rental, press 3. For Blue Chip reward entries, press 4.
Below are some clips we've found from Thrifty Car Rental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Thrifty Car Rental. This call may be recorded for quality monitoring purposes."
Excerpt from a call with Thrifty Car Rental
Wednesday, March 20, 2024 5:09 AM

The first phone menu

"Thank you for calling Thrifty Car Rental. This call may be recorded for quality monitoring purposes. Thank you for calling Thrifty Car Rental. For faster service, booking reservation, profile updates, password reset, and much more, visit thrifty dot com. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress, press two.
For a completed rental, press three."
Excerpt from a call with Thrifty Car Rental
Saturday, June 15, 2024 2:59 PM

After you press 1

"To book or modify upcoming within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Thrifty Car Rental
Thursday, February 29, 2024 12:38 PM

After you press 2

"For blue chip reward inquiries, press if you are currently renting a vehicle and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Thrifty Car Rental
Tuesday, February 6, 2024 1:01 PM

After you press 3

"To better assist you, please choose one of the following options. For all inquiries related to your recent rental experience, we have enabled w w w dot thrifty dot com Thrifty releases any debit or credit card authorization hold within twenty four hours following rental contract closeout.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your dollar rental, press two."
Excerpt from a call with Thrifty Car Rental
Friday, April 5, 2024 12:03 AM

After you press 4

"For faster service options, please visit thrifty dot com to update your profile, reset, or retrieve your password and much more. To better assist you, please choose one of the following options.
For name change, press one.
For all others, press two."
Excerpt from a call with Thrifty Car Rental
Sunday, May 5, 2024 5:27 PM

What are the hours and when should I call?

Thrifty Car Rental operates the call center for this 800-847-4389 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 552 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thrifty Car Rental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thrifty Car Rental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Thrifty Car Rental is Sunday. The most busy day to call is Thursday, which averages 170% more phone calls by comparison. Again, this is based on a sample of 552 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Thrifty Car Rental

In summation, the best day to call Thrifty Car Rental is Friday.

Why Customers Call Thrifty Car Rental

If you have time to do a bit of reading before you call Thrifty Car Rental, we recommend you read over some of our problem-specific articles.

Is there a mileage limit on rental cars?

No, there is no mileage limit on rental cars with Thrifty Car Rental. We understand that our customers may have varying needs and preferences when it comes to their travel plans. Therefore, we offer unlimited mileage on all of our rental vehicles to provide flexibility and ensure a hassle-free experience. Whether you're embarking on a long road trip or simply need to commute within the city, you can drive as much as you need without worrying about additional charges for exceeding a certain mileage limit. At Thrifty Car Rental, we strive to provide our customers with the freedom to explore and make the most of their journey without any restrictions.

What is the fuel policy for rental cars?

The fuel policy for rental cars at Thrifty Car Rental is straightforward and customer-friendly. When you rent a vehicle from Thrifty, you will receive it with a full tank of fuel. It is expected that you return the rental car with a full tank as well. By doing so, you can conveniently refuel the car at any nearby gas station on your own route. If, however, you are not able to return the car with a full tank, Thrifty offers the option to prepay for a full tank of fuel at the time of rental. This allows you to return the car without refueling, saving you time and effort. Please note that the prepaid fuel option is non-refundable, so it's important to gauge your fuel needs accordingly.

Top Thrifty Car Rental customer service problems

Click the link above to get answers to just about any Thrifty Car Rental customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Thrifty Car Rental, and their purpose. Are any of these similar to the reason you are trying to call?
Car overheating in Puerto Rico: "My rental car in Puerto Rico is overheating and smoking, and I'd like a replacement instead of roadside assistance."
- From a call lasting 4m 12s , Mar 20, 2024 5:09 AM
Questions about reservation and discounts: "I wanted to know whether you accept veteran I mean, give discounts for veterans?"
- From a call lasting 10m 13s , Feb 23, 2024 4:01 AM
Late arrival pickup inquiry: "I'm wondering, will another agency take over if I arrive right when the desk closes?"
- From a call lasting 7m 45s , Feb 19, 2024 4:21 AM
Retrieve belongings from towed car: "The car was towed and I need to get my belongings out but having trouble getting access to it."
- From a call lasting 7m 3s , Feb 5, 2024 4:38 PM
Return location inquiry: "When do where do I return in my car, Thrifty Car?"
- From a call lasting 3m 23s , Jan 15, 2024 2:51 PM

More Thrifty Car Rental Customer Service Contacts

There are of course other ways to contact Thrifty Car Rental customer service besides the phone. Below we list the best ones, by medium.

Thrifty Car Rental Customer Service on X (formerly Twitter)

twitter.com/thriftycars - Customer Service
Use the link to connect with customer service through Twitter
Thrifty Car Rental, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Thrifty Car Rental Customer Help Desk / Web Support

thrifty.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Thrifty Car Rental customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Thrifty Car Rental's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thrifty Car Rental agent. This phone number is Thrifty Car Rental's best phone number because 4,668 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-4389 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Thrifty Car Rental first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Thrifty Car Rental has 3 phone numbers. It's not always clear what is the best way to talk to Thrifty Car Rental representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Thrifty Car Rental. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thrifty Car Rental. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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