Fingerhut Customer Service Issues

Hello, my name is Paul Henry. I ordered a metal detector about 3 months ago, but unfortunately, I never received it. I spoke to a representative over the phone, and they mentioned that it was delivered to my address during a period of heavy rain and flooding. Given the circumstances, the package may have been lost or delivered to the wrong address due to the extreme weather conditions. I am willing to make my payments as scheduled, but I cannot pay for an item I never received. This metal detector was intended as a birthday present for my son, and I would appreciate a resolution as soon as possible. I was told that I would receive paperwork either by mail or email to address this issue, but I have not yet received any communication from Fingerhut. I apologize for any inconvenience and hope to have this matter resolved promptly. Thank you. You can reach me at [redacted]

Subject: Request for Goodwill Adjustment on Fingerhut Credit Account To the Customer Service Team at Webank/Fingerhut, I have been a loyal Fingerhut Credit customer since November 6, [redacted], and have had a positive experience with the services provided. I am writing to kindly request a "goodwill" adjustment be considered for my account with regards to a missed payment. Specifically, I am seeking the removal of a late payment occurrence from my credit report with the three major credit bureaus. The late payment in question corresponds to a charge account (account # ending in [redacted], customer #[redacted], with a 30-day past due payment in October [redacted]). Despite this isolated late payment, my overall payment history throughout the years has been exceptional. The late payment coincided with a challenging period when my spouse lost their job, leaving me as the sole income provider for our household. While this circumstance does not excuse the missed payment, I believe it is important to highlight the atypical nature of this occurrence in relation to my consistent payment record. As my husband and I are currently in the process of purchasing our first home, the expungement of this negative mark from my credit report would significantly impact our financial standing. I have been highly satisfied with Fingerhut's services and wish to continue our positive relationship going forward. I trust that Fingerhut understands the value of customer loyalty in today's competitive credit landscape and will consider this request with empathy and understanding. For further communication, I can be reached via email at [redacted] or by phone at [redacted]. Thank you for your attention to this matter. Kind regards, Diana Sanchez

I am a Fingerhut customer with a Fresh Start account, and I am disappointed that Fresh Start accounts cannot access the Fingerhut app. I prefer shopping on my mobile phone, but using the mobile browser is frustrating. Navigating through the website on a mobile browser is challenging because once I select a category, filtering results and viewing specific products can be glitchy. Often, tapping on a product leads me to a different item, and when I try to go back, I have to repeat the entire filtering process. Thank you for addressing this issue.

I tried to make a purchase on the Fingerhut website and got a message saying: "[redacted]: To complete your order, your account needs to be reviewed and verified. Please call Customer Service at 1-[redacted] between 7:00am and 10:00pm Central Time, 7 days a week, for further assistance." I made a purchase last week without any issues, so I'm confused about why this is happening now. Any help is welcomed. Thanks, Jill S.

This situation is unacceptable. GetHuman's call back feature disconnecting is frustrating. I urgently need a phone call. Fingerhut's service seems automated and predatory, potentially leading to excessive charges like late fees. It's concerning that payments are not processed properly, and the call center representatives in the Philippines working from home is unprofessional. It's essential for Fingerhut to be investigated thoroughly. I am requesting immediate assistance and would appreciate a call to address all outstanding issues promptly.

I recently made a purchase, but unfortunately, it was canceled by your company. After contacting customer service, I was informed about a restriction on my account. I was transferred to the fraud department, which was closed at the time. I am concerned about the status of my account. Despite paying $30.00 to process my order, the amount was not refunded upon cancellation. I kindly request either the prompt delivery of my order before Christmas or a refund of the $30.00 fee along with the closure of my account.

I ordered shoes back in June and paid off the balance the following month. Every time I checked the app, it showed a 0 balance and I had a $[redacted] credit limit. When I tried to use the credit for Christmas shopping, I couldn't proceed with the order and was told to contact customer support. Despite multiple attempts, the issue persisted, and I was advised to call customer service. However, during the ID verification process, my last 4 digits of SSN were not accepted. I then discovered an outstanding balance mentioned with WebBank, which was news to me. I'm trying to establish a credit score at 55 years old after my partner's passing earlier this year. I need to resolve this swiftly as I aim to build credit. I work hard in the service industry and have the means to pay. I'm hoping for a prompt response as time is of the essence with Christmas approaching.

I ordered recliners at the end of December, and only one was delivered in January, but it was the wrong color. Since then, the situation has been chaotic. A chair was supposedly picked up, but not by your company or by Pilot. I had a three-way phone call last month, and although Pilot attempted to pick up the chair, Greenline refused the delivery. Another chair was left, but it's also incorrect, although your records show it did not leave the dock. Currently, there are late fees being charged, and if the chair is picked up, I should receive a refund from you. The Pleasant Valley chair was picked up, but I don't know who took it. In January, I was told someone would come pick it up in 7 to 10 days but it ended up being a gentleman arriving four hours later. This whole situation has been frustrating since then.

I canceled the order I placed yesterday as I was charged $65.26 for shipping despite the promo code promising free shipping and 10% off. After canceling, shipping numbers were suddenly assigned, and I was told it's too late to cancel. I suspect this tactic to discourage returns. The promo seemed misleading. I canceled with an agent named Errwin before any labels were assigned, so the order should not be shipping. Please resolve this issue.