How do I talk to a live human at NY Life Insurance?
A:If you had a recent visit to our website: press 1. If you are calling to make a change to your policy: press 2.You can also use our free service that can talk to NY Life Insurance for you and report back.
Q:
Does NY Life Insurance offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Must choose an option 1-2. · If you are calling about medical leave benefits provided by your employer, such as short or long-term family medical leave, your call cannot be serviced by our service center. Please hang up and call New York Life Group Benefits Solutions at 888-842-4462. How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1 and wait · If you had a recent visit to our website: press 1. If you are calling to make a change to your policy: press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NY Life Insurance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NY Life Insurance phone number to document the phone system.
Here is how our research team describes the way the NY Life Insurance phone system greets you: Please tell us why you are calling today
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:If you had a recent visit to our website: press 1. If you are calling to make a change to your policy: press 2.
What are the hours and when should I call?
NY Life Insurance operates the call center for this 800-225-5695 phone number Mon-Fri 9am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NY Life Insurance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NY Life Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NY Life Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NY Life Insurance is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call NY Life Insurance is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NY Life Insurance staffs the call center well on Wednesday.
I was reviewing my life insurance policy and noted that there was a section that I had a question about. I actually didn't know who the current beneficiary of my policy was. At one point it was my parents, and I don't know if I ever actually changed it to my spouse or not. I decided the best thing to do was just call NY Life Insurance and ask them about it.
When I first called, I was immediately greeted by an automated assistant who stated, "If you're calling in about medical leave benefits from your employee such as short or long disability or family medical leave act benefits, your call cannot be serviced by this call center. What can I help you with today?"
I responded, "Talk about my life insurance policy." The automated assistant responded, "Okay, tell me a little more about what you need. You can say things like, change my beneficiary or make a payment." It took me a second to think of what to say, but then I answered, "Review my beneficiary."
It then responded, "This is about a beneficiary right?" Once I said yes, it went on to say, "Alright to get you to the right place, please tell me your policy number one character or letter at a time. You can also say, I dont have it, or give me a minute." I didn't happen to have it handy and didn't want to go look for it so I said I didn't have it and then it asked for my social security number which I provided instead.
I was placed on hold for a brief minute, and then someone picked up who was able to talk to me about my beneficiary. It turned out I did have my spouse on there so I was able to hang up with a little peace of mind.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call NY Life Insurance
If you have time to do a bit of reading before you call NY Life Insurance, we recommend you read over some of our problem-specific articles.
NY Life Insurance offers a wide range of life insurance policies to cater to different needs and budgets. The policies they offer include term life insurance, which provides coverage for a specified duration, usually 10, 20, or 30 years. They also offer whole life insurance, which provides permanent coverage and accumulates cash value over time. Additionally, NY Life offers universal life insurance, which offers flexibility and the ability to adjust coverage and premiums. For those seeking to cover final expenses, they have a simplified issue life insurance policy, which requires no medical exam. NY Life Insurance aims to provide comprehensive coverage options that meet the unique needs of individuals and their families, with the assurance of financial stability and reliable service.
Yes, NY Life Insurance offers various discounts and special programs for life insurance policies. They understand the importance of providing affordable options to their policyholders. Customers can benefit from a Preferred Plus discount if they meet specific health criteria, resulting in lower premiums. Additionally, NY Life Insurance offers a Multi-Policy discount to policyholders who have multiple insurance policies with them. They also provide special programs for certain professions, such as medical professionals or educators, offering tailored coverage options and potential discounts. NY Life Insurance prioritizes customer satisfaction and strives to make life insurance policies accessible and affordable for individuals and families. As discounts and special programs may vary, it is recommended to consult with an NY Life Insurance representative to explore the available options specific to your needs.
Click the link above to get answers to just about any NY Life Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More NY Life Insurance Customer Service Contacts
There are of course other ways to contact NY Life Insurance customer service besides the phone. Below we list the best ones, by medium.
NY Life Insurance Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- NY Life Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is NY Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NY Life Insurance agent. This phone number is NY Life Insurance's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5695 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call NY Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NY Life Insurance has 3 phone numbers. It's not always clear what is the best way to talk to NY Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NY Life Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NY Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
