NY Life Insurance Customer Service

Phone Number & Contact Info

NY Life Insurance's Best Phone Number

Toll-free·Calls Customer Service·Most popular NY Life Insurance number

How do I talk to a live human at NY Life Insurance?

A:If you had a recent visit to our website: press 1. If you are calling to make a change to your policy: press 2.

Does NY Life Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

NY Life Insurance Customer Phone Numbers

Claims Department

Toll-free · 24 hours, 7 days · Must choose an option 1-2. · If you are calling about medical leave benefits provided by your employer, such as short or long-term family medical leave, your call cannot be serviced by our service center. Please hang up and call New York Life Group Benefits Solutions at 888-842-4462. How can I help you today?

Annuity Customer Service

Toll-free · 24 hours, 7 days · Press 1 and wait · If you had a recent visit to our website: press 1. If you are calling to make a change to your policy: press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NY Life Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: If you had a recent visit to our website: press 1. If you are calling to make a change to your policy: press 2.
Here is how our research team describes the way the NY Life Insurance phone system greets you: Please tell us why you are calling today

What are the hours and when should I call?

NY Life Insurance operates the call center for this 800-225-5695 phone number Mon-Fri 9am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NY Life Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NY Life Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NY Life Insurance is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call NY Life Insurance

In summation, the best day to call NY Life Insurance is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NY Life Insurance staffs the call center well on Friday.

Calling this NY Life Insurance Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 26, 2024

I was reviewing my life insurance policy and noted that there was a section that I had a question about. I actually didn't know who the current beneficiary of my policy was. At one point it was my parents, and I don't know if I ever actually changed it to my spouse or not. I decided the best thing to do was just call NY Life Insurance and ask them about it. 

When I first called, I was immediately greeted by an automated assistant who stated, "If you're calling in about medical leave benefits from your employee such as short or long disability or family medical leave act benefits, your call cannot be serviced by this call center. What can I help you with today?"

I responded, "Talk about my life insurance policy." The automated assistant responded, "Okay, tell me a little more about what you need. You can say things like, change my beneficiary or make a payment." It took me a second to think of what to say, but then I answered, "Review my beneficiary."

It then responded, "This is about a beneficiary right?" Once I said yes, it went on to say, "Alright to get you to the right place, please tell me your policy number one character or letter at a time. You can also say, I dont have it, or give me a minute." I didn't happen to have it handy and didn't want to go look for it so I said I didn't have it and then it asked for my social security number which I provided instead. 

I was placed on hold for a brief minute, and then someone picked up who was able to talk to me about my beneficiary. It turned out I did have my spouse on there so I was able to hang up with a little peace of mind. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call NY Life Insurance

If you have time to do a bit of reading before you call NY Life Insurance, we recommend you read over some of our problem-specific articles.

What types of life insurance policies does NY Life Insurance offer?

NY Life Insurance offers a wide range of life insurance policies to cater to different needs and budgets. The policies they offer include term life insurance, which provides coverage for a specified duration, usually 10, 20, or 30 years. They also offer whole life insurance, which provides permanent coverage and accumulates cash value over time. Additionally, NY Life offers universal life insurance, which offers flexibility and the ability to adjust coverage and premiums. For those seeking to cover final expenses, they have a simplified issue life insurance policy, which requires no medical exam. NY Life Insurance aims to provide comprehensive coverage options that meet the unique needs of individuals and their families, with the assurance of financial stability and reliable service.

Are there any discounts or special programs available for life insurance policies with NY Life Insurance?

Yes, NY Life Insurance offers various discounts and special programs for life insurance policies. They understand the importance of providing affordable options to their policyholders. Customers can benefit from a Preferred Plus discount if they meet specific health criteria, resulting in lower premiums. Additionally, NY Life Insurance offers a Multi-Policy discount to policyholders who have multiple insurance policies with them. They also provide special programs for certain professions, such as medical professionals or educators, offering tailored coverage options and potential discounts. NY Life Insurance prioritizes customer satisfaction and strives to make life insurance policies accessible and affordable for individuals and families. As discounts and special programs may vary, it is recommended to consult with an NY Life Insurance representative to explore the available options specific to your needs.

Top NY Life Insurance customer service problems

Click the link above to get answers to just about any NY Life Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More NY Life Insurance Customer Service Contacts

There are of course other ways to contact NY Life Insurance customer service besides the phone. Below we list the best ones, by medium.

NY Life Insurance Customer Help Desk / Web Support

newyorklife.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- NY Life Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NY Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NY Life Insurance agent. This phone number is NY Life Insurance's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5695 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call NY Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NY Life Insurance has 3 phone numbers. It's not always clear what is the best way to talk to NY Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NY Life Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NY Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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