Sears Phone Number

Call Sears customer service faster with GetHuman

  • Calls Sears's Customer Service department
  • The average hold time is 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 2pm
  • Popular issues for this call center: Return an Order, Refund a Charge, Warranty Claim, Device Support, and Schedule Appointment.
  • Reach a live Sears agent: Say "human" multiple times
  • What you hear when you call: Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.

Calling Sears Customer Care at 800-659-5917

Dec 5, 2023

I'd imagine that people usually call Sears customer service to get information about home improvement services, credit, repairs, product delivery, and installation. I remember when a shopper could visit Sears for everything from clothing to auto repair. It was one of the biggest retailers in regional malls. Thinking back, I recall the smaller Sears catalog stores where a customer could go in and see appliances and tires and order them for home delivery. In my town, the only Sears store closed several years ago. However, I thought I might call the Sears 800-659-5917 customer service number to see if there's one within 2 hours of my home.

When I called the customer service number, an automated voice response system thanked me for calling Sears Home Services. Then, it provided an option for getting information in Spanish. After a silent period of several seconds, it offered the typical menu of numbers to press for services such as warranties, delivery and installation, and other needs. I selected “all other inquiries,” which took me to “Sears store locations.”

The system told me I could get a text message to help me find that information or go to the Sears website to find a nearby store. I visited the website and followed the instructions in the store locator but still couldn't find a Sears store in my state.

I haven't shopped at Sears for several years since I don’t have a store in my area. A positive takeaway from the call was that when I clicked on the “shop” link on the Sears website, I learned I could still buy merchandise at Sears online. Before this call, I didn’t know Sears was online, so I was happy to see that I can order clothing, appliances, and other items from the website.

Sometimes, I am disappointed when I call a customer service number and the automated system refers me to a website. Those are situations where I know I would be best served by speaking with a human, such as when I need technical assistance with a computer or other device. However, the information the system provided met my needs in this case.

The automated system wasn’t difficult to navigate, and I didn’t get stuck in an endless loop of prompts before learning how to find a Sears store. I appreciate getting through this call quickly and that the user-friendly voice response system enabled me to access a store I did not realize existed online.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I need to check credit on my Water filter return.*my card ***** **** **** ****
Had a service call ********* that was to be fixed. Ordered parts an service person ar...
I would like to speak with someone about a refund
Ordered repair service for dishwasher. Guy showed up said needed part. I paid for part...
Tech was not honest. I have security systems in house that are on ** hrs.
We were scheduled for washer & dryer repair between *am-*pm. today ****.*We waited all...
Have appt. On **** to install part from service call on *****. Part has been paid for b...
Need to speak with a customer service representative about a return and credit that was...
i want to talk to a live person. call me at *** *** *****
Trying to resolve issue with a scheduled appointment.
El d*a * de octubre ped* un t*cnico para q me verificar* mi nevera q no estaba funciona...
My rapair keeps getting pushed back hours at a time. I’ve called ** different numbers a...
I have a big issue and I have called every number possible and can’t get a live person...
I have a model ****-******** Sears washer. Question: At what point in the wash cycle...
I mailed a certified letter to you containing a check for the balance on my account end...

Sears Customer Phone Number 800-659-5917 - Stats

Phone number to dial800-659-5917
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2pm
Average wait8 minutes
Current wait21 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, facebook, web, twitter
Quality of communication56%
Quality of help51%
Customer votes3,303
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

This is Sears's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears agent. This phone number is Sears's Best Phone Number because 70,770 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-5917 include Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment and other customer service issues. The Sears call center that you call into has employees from Arizona, Washington and is open 24 hours, 7 days according to customers. In total, Sears has 6 phone numbers. It's not always clear what is the best way to talk to Sears representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Sears, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Sears Customer Service page for more information.
Sears Customer Service

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