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Sears Customer Service

Phone Number & Contact Info

Sears's Best Phone Number

800-659-5917
Toll-free·Calls Customer Service·Most popular Sears number
Q:

How do I talk to a live human at Sears?

A:Say "human" multiple times
Q:

Does Sears offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Sears Customer Phone Numbers

Repairs

800-469-4663
Toll-free · Mon-Fri 8am-8pm EST · Press 0 at each prompt, ignoring messages. · Sears Home Services - Are you calling to take advantage of your Sears home warranty?

Warranty Returns

800-479-5899
Toll-free · Mon-Fri 8am-8pm EST · Choose option 6 when prompted · If this call is regarding the comfortability during the comfort exchange period, press 1. If it is in regards to the quality of the mattress during the mattress warranty period, press 2.

Corporate Offices

847-286-2500
Mon-Fri 8am-8pm EST · Corporate Office Number. · Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.

Customer Service

800-549-4505
Toll-free · 24 hours, 7 days · Press 5 ·

Home Services

800-697-3277
Toll-free · 24 hours, 7 days · Press 6. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sears phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "human" multiple times
Here is how our research team describes the way the Sears phone system greets you: Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.
Below are some clips we've found from Sears's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Spears Home Services. If you're calling about repair, press one. For parts and part orders placed at Sears Parts Direct dot com, press two."
Excerpt from a call with Sears
Thursday, January 18, 2024 2:22 PM

The first phone menu

"Thank you for calling Sears Home Services. For delivery and installation, press five. For all other inquiries, press six.
If you're calling about repair, press one.
For parts and part orders placed at Sears Parts Direct dot com, press two."
Excerpt from a call with Sears
Monday, June 3, 2024 1:39 PM

After you press 2

"For home warranties and protection agreements, press three.
For sears dot com or k mark dot com orders, press four.
For help identifying the right part for your product, pricing, availability, or to place a new order, press one."
Excerpt from a call with Sears
Friday, April 5, 2024 3:27 PM

After you press 6

"Please pay attention as our menu has recently changed.
For Sears Home Improvement, press one.
For Sears retail locations, press two.
For Sears Credit, press three.
For Sears cleaning services, press four."
Excerpt from a call with Sears
Saturday, May 18, 2024 8:25 PM

What are the hours and when should I call?

Sears operates the call center for this 800-659-5917 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sears is Sunday. The most busy day to call is Tuesday, which averages 472% more phone calls by comparison. Again, this is based on a sample of 1,300 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Sears

In summation, the best day to call Sears is Wednesday.

Calling this Sears Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 5, 2023

I'd imagine that people usually call Sears customer service to get information about home improvement services, credit, repairs, product delivery, and installation. I remember when a shopper could visit Sears for everything from clothing to auto repair. It was one of the biggest retailers in regional malls. Thinking back, I recall the smaller Sears catalog stores where a customer could go in and see appliances and tires and order them for home delivery. In my town, the only Sears store closed several years ago. However, I thought I might call the Sears 800-659-5917 customer service number to see if there's one within 2 hours of my home.

When I called the customer service number, an automated voice response system thanked me for calling Sears Home Services. Then, it provided an option for getting information in Spanish. After a silent period of several seconds, it offered the typical menu of numbers to press for services such as warranties, delivery and installation, and other needs. I selected “all other inquiries,” which took me to “Sears store locations.”

The system told me I could get a text message to help me find that information or go to the Sears website to find a nearby store. I visited the website and followed the instructions in the store locator but still couldn't find a Sears store in my state.

I haven't shopped at Sears for several years since I don’t have a store in my area. A positive takeaway from the call was that when I clicked on the “shop” link on the Sears website, I learned I could still buy merchandise at Sears online. Before this call, I didn’t know Sears was online, so I was happy to see that I can order clothing, appliances, and other items from the website.

Sometimes, I am disappointed when I call a customer service number and the automated system refers me to a website. Those are situations where I know I would be best served by speaking with a human, such as when I need technical assistance with a computer or other device. However, the information the system provided met my needs in this case.

The automated system wasn’t difficult to navigate, and I didn’t get stuck in an endless loop of prompts before learning how to find a Sears store. I appreciate getting through this call quickly and that the user-friendly voice response system enabled me to access a store I did not realize existed online.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Sears

If you have time to do a bit of reading before you call Sears, we recommend you read over some of our problem-specific articles.

Is there a fee for Sears delivery?

Yes, there is a fee for Sears delivery. The delivery fee varies depending on the size and weight of the item being delivered, as well as the delivery location. Sears offers multiple delivery options, including standard home delivery, express delivery, and premium home delivery. The cost of these services will be clearly stated during the checkout process when purchasing items from Sears. Additionally, Sears occasionally offers promotions or discounts on delivery fees, so it is recommended to check for any ongoing offers before making a purchase.

What is Sears Home Warranty?

Sears Home Warranty is a comprehensive protection plan that offers homeowners peace of mind and financial security. It covers the costs of major repairs and replacements for essential home systems and appliances, including heating and cooling systems, plumbing, electrical, kitchen and laundry appliances, and more. With Sears Home Warranty, customers can avoid unexpected and expensive repair bills and ensure their home systems and appliances are always in peak condition. The warranty provides a network of pre-screened, reliable technicians who are available 24/7 to address any covered issues. Whether it's a malfunctioning air conditioner or a faulty dishwasher, Sears Home Warranty offers efficient and reliable solutions to keep your household running smoothly with minimal hassle and expense.

What is the Sears return policy for electronics?

The Sears return policy for electronics allows for returns within 30 days of purchase with a valid receipt. The item must be in its original condition, including all packaging and accessories, for a full refund. If the electronic item is returned without packaging or accessories, a restocking fee may be applied. Sears also offers extended return periods for certain customers, such as Shop Your Way members. For defective electronics, Sears provides repair or replacement options within the manufacturer's warranty period. Additionally, Sears offers protection plans for electronics to cover repairs and replacements after the manufacturer's warranty expires. For more detailed information, customers can refer to the Return Policy section on the Sears website or contact customer service.

Top Sears customer service problems

Click the link above to get answers to just about any Sears customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sears, and their purpose. Are any of these similar to the reason you are trying to call?
Checking status of replacement check: "I have not received the replacement check for my refrigerator yet."
- From a call lasting 31m 59s , May 28, 2024 9:45 PM
Check not received: "I still haven't received the check yet, it's already been a month."
- From a call lasting 36m 56s , May 28, 2024 8:53 PM
Washing machine service complaint: "I need a new washing machine, but I need a technician out today to fix it."
- From a call lasting 33m 1s , Mar 11, 2024 2:57 PM
Checking on order status: "I've been trying to find the number for the hot team on an order that I placed back in February that they're saying is still processing."
- From a call lasting 10m 22s , Mar 10, 2024 6:23 PM
Issue with part claim: "Confusion with part claim, told it's there but not showing in the system."
- From a call lasting 5m 49s , Mar 7, 2024 7:37 PM
Inquiring about dryer part: "I want to see if you have a part for a dryer."
- From a call lasting 4m 1s , Feb 28, 2024 5:06 PM
Washer repair invoice dispute: "I would like to get a correct invoice to show that the washer is beyond repair."
- From a call lasting 26m 46s , Feb 23, 2024 11:05 PM
Refrigerator repair inquiry: "Called about getting my refrigerator fixed, appointment was canceled without explanation."
- From a call lasting 30m 30s , Feb 20, 2024 9:42 PM
Issue with refund: "I received an email today and the recent amount was forty dollars or some, not what is supposed to be refund."
- From a call lasting 7m 22s , Feb 8, 2024 2:03 AM
Reschedule technician appointment: "Can I get something sooner? I took today off."
- From a call lasting 15m 36s , Jan 18, 2024 2:22 PM

More Sears Customer Service Contacts

There are of course other ways to contact Sears customer service besides the phone. Below we list the best ones, by medium.

Sears Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sears will reply our your email.

Sears Customer Service on X (formerly Twitter)

@searscares - Customer Service
Customer service Twitter feed
Sears, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Sears Customer Service on Facebook / Messenger

Some customer service teams, like that of Sears, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Sears Customer Help Desk / Web Support

As a last, sometimes only, resort- Sears customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sears's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears agent. This phone number is Sears's best phone number because 70,770 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-5917 include Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support and other customer service issues. The Sears call center that you call into has employees from Arizona, Washington and is open 24 hours, 7 days according to customers. In total, Sears has 6 phone numbers. It's not always clear what is the best way to talk to Sears representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sears. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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