Sears Corporate Offices Phone Number

847-286-2500
Corporate Offices
  • Calls Sears's Corporate Offices department
  • On average, callers wait 100 minutes to talk to a person when they call
  • Call center hours are Mon-Fri 8am-8pm EST
  • We recommend calling around 3:15pm
  • Some common reasons that visitors to GetHuman call Sears include Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, and Device Support.
  • Get a real live human at this number: Corporate Office Number.
  • When you call Sears and their automated voice system picks up, you hear: Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.
  • This is not the most popular Sears phone number (it's ranked #4). Most customers call 800-659-5917 for support.

What It's Like to Call Sears Phone Number 847-286-2500

Dec 5, 2023

With Sears being a household name, consumers may call one of the company's customer service numbers for many reasons. The company sells everything from appliances to clothing and offers repairs for appliances, lawn equipment and other goods.

Shopping online means that some people may also check their order status. An individual may also inquire about Kmart orders by calling one of the Sears customer service numbers.

I called Sears at the 847-286-2500 customer service number to learn whether the company still sells Kenmore appliances, specifically washers and dryers, because I am almost ready to upgrade my current units. The automated voice response system thanked me for calling "TransformCo," followed by another term I couldn't understand.

Next, I heard a list of options for numbers to press to get information for the following areas: home services such as repairs and installs, warranties, Kenmore customer service, human resources, accounts payable, identity and fraud issues, and frequently requested phone numbers.

When I heard Kenmore mentioned, I knew the number was somehow associated with Sears. I pressed a number for the Kenmore option, and an automated voice said my call was important and to stay on the line to be transferred to the next available agent. After that statement, I listened to some piano music and subsequent messages about staying on the line. Because I didn't have time to waste, I ended the call.

I decided to call again to see if selecting another option might get me to someone who could answer my question. I heard the same menu options. However, during the second call, I did not make a selection. I got an operator who said "TransformCo" and what sounded like "direct your call," which was probably "How can I direct your call?" I asked if this was Sears Home Services, and the call dropped, leaving me listening to a disconnect tone.

The results I got by calling this number were not typical for a customer service number. It seemed to have options of interest to employees, vendors and others. This call was an unusual experience because I thought I had misdialed when the system identified the number as "TransformCo."

Following up the call with some online research, I learned that "Transformco" is a company that helps Sears and other companies with store closures and other business. It seems possible that people may be able to get help through this customer service number.

In my opinion, this number is not the one to call about the availability of Kenmore appliances or other products. Whoever is responsible for setting up customer service numbers for this entity should develop a more efficient and user-friendly option.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Other customers got on the phone recently because:

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Sears Corporate Offices Phone Number 847-286-2500 - Info & Statistics

Phone number to dial847-286-2500
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCorporate Offices
Call center hoursMon-Fri 8am-8pm EST
Best time to dial3:15pm
Navigate phone maze to a humanCorporate Office Number.
Average wait100
Current wait160
Rank (among phone numbers)4
Rank (overall)5
Alternate methodsphone or email or facebook or web or twitter
Quality of communication71%
Quality of help52%
Customer votes6,292
Best phone number800-659-5917
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Sears's 847-286-2500 Corporate Offices Number

This Sears phone number is ranked #4 out of 6 because 70,770 Sears customers tried our tools and information and gave us feedback after they called. The reason customers call 847-286-2500 is to reach the Sears Corporate Offices department for problems like Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support. As far as we can tell, Sears has call center locations in Arizona or Washington and you can call during their open hours Mon-Fri 8am-8pm EST. Sears has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 847-286-2500 and ways to call or contact Sears with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sears

Calling Sears at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 847-286-2500. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sears Corporate Offices agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sears Once on the phone with Sears's Corporate Offices department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Sears in General

While 847-286-2500 is Sears's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-659-5917 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sears help by calling them, is that other customers give their customer support at this number a 71% score for their communication skills and a 52% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other Sears Info

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