Sears Repairs Phone Number
- Calls Sears's Repairs department
- On average, callers wait 7 minutes to talk to a person when they call
- Call center hours are Mon-Fri 8am-8pm EST
- We recommend calling around 10:15am
- Some common reasons that visitors to GetHuman call Sears include Return an Order, Refund a Charge, Warranty Claim, Device Support, and Schedule Appointment.
- Get a real live human at this number: Press 0 at each prompt, ignoring messages.
- When you call Sears and their automated voice system picks up, you hear: Sears Home Services - Are you calling to take advantage of your Sears home warranty?
- This is not the most popular Sears phone number (it's ranked #2). Most customers call 800-659-5917 for support: Click here for best option
What It's Like to Call Sears Phone Number 800-469-4663
Many people have Sears appliances, lawn equipment and other items needing repair. They might call a Sears Home Services customer service number for repair information. Having purchased a treadmill at Sears some years ago, I wanted to know if they could repair it, so I called the 800-469-4663 number for assistance.
An automated voice response system thanked me for calling Sears Home Services. It offered a list of prompts I could use to find the information I needed. I could press a number corresponding to the several options, including repair, parts and parts orders, home warranties, Sears.com and Kmart.com orders, delivery and installation.
There was also an option for “all other inquiries,” which I selected. The system asked that I give it a moment to pull up the information related to that category. Then it told me to choose from options that included scheduling a new repair, “clean and maintain” service, lawn tractor or snow blower tune-up and item not functioning and needing repair. I selected the last option.
Next, the system recited a menu that listed the types of products needing repair, including major home appliances, lawn and garden products, water heaters, small appliances and fitness equipment. I selected fitness equipment.
Another menu offered a list of fitness equipment I could select for repair, including treadmills. Once I chose treadmills, the system told me to provide my five-digit ZIP Code. Then, it informed me about a survey after the call. It also offered an opportunity to save $150 on repairs with a Sears home warranty.
The automated voice said the company may monitor the call to ensure quality service. Then I listened to music for a few seconds before hearing about applying for a rewards membership and MasterCard. Next, a customer service representative greeted me, letting me know I had reached Sears Home Services.
The representative asked me if I had ever had anything repaired by Sears and asked for my name and address to set up the repair. I explained that I was not ready to commit; I just wanted to know how much the repair would cost. She asked about my treadmill brand and my ZIP Code. Then she asked me to wait a moment while she checked. When she returned to the call, she told me they did not service my brand.
During this call, I endured several menus before finally speaking to an associate about treadmill repair. With all the prompts, this call took over seven minutes and the answer I got was they did not repair my treadmill brand. I was disappointed with the lengthy menus.
At the beginning of the call, I wish the automated system had offered an option to say (verbally) why I was calling because I think that would have saved time. On the positive side, I appreciated speaking with a friendly and engaging customer service associate who seemed willing to assist me.
Other customers got on the phone recently because:
Sears Repairs Phone Number 800-469-4663 - Info & Statistics
Sears's 800-469-4663 Repairs Number
This Sears phone number is ranked #2 out of 6 because 70,770 Sears customers tried our tools and information and gave us feedback after they called. The reason customers call 800-469-4663 is to reach the Sears Repairs department for problems like Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment. As far as we can tell, Sears has call center locations in Arizona or Washington and you can call during their open hours Mon-Fri 8am-8pm EST. Sears has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 800-469-4663 and ways to call or contact Sears with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Sears
Calling Sears at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-469-4663. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sears Repairs agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sears Once on the phone with Sears's Repairs department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
Contacting Sears in General
While 800-469-4663 is Sears's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-659-5917 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sears help by calling them, is that other customers give their customer support at this number a 67% score for their communication skills and a 64% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.
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