Sears Warranty Returns Phone Number

What It's Like to Call Sears Phone Number 800-479-5899

By Jeff Whelpley

Dec 5, 2023

I purchased a mattress from Sears. One of the reasons I decided to go with a Sears mattress is because they offer a comfort and quality warranty. You never really know how you're going to feel about a mattress until you take it home, unwrap it, and actually try to sleep in it. There aren't too many places where you can return a mattress, so I liked the idea of going with a company that would allow me to do that. I'm a very tough sleeper and I needed that reassurance to feel better about the investment. 

Unfortunately, I wasn't feeling the comfort when it came to the mattress that I bought. I do think it's good quality, but my back doesn't feel any better and I think that maybe I need to invest in a higher grade mattress. This means I have to call Sears to find out how to go about using the comfort exchange period. That didn't turn out to be easy at all. In fact, at times it it felt like Sears went out of their way to make the process tough so I couldn't easily take advantage of the program. 

Before I called, I was worried I'd end up on hold for a while. After all, Sears is a huge company and they sell so many different products. I thought service might not be prompt, but I didn't think that I wouldn't get any help. It turned out that the only way to exchange a mattress was by going online to fill out a form, and I am not a big fan of that. I wanted to talk to someone about my options, but Sears didn't want to talk to me. 

When I first called a voice assistant said, "Thank you for calling Sears." Then there was a Spanish message and I was given two options that seemed promising. The menu was, "If this call is regarding the comfortability of your mattress during the comfort exchange period, press 1. If this call is regarding the quality of your mattress during the mattress warranty period, press 2."

I chose the first option because that was what I needed, but it told me to go online and fill out a form there. I didn't catch the link because it was extremely long and contained a lot of dashes. I wasn't sure what to do about that, so I tried to go back and press the second option. I thought if I got someone there then I would ask about it, but I didn't have any luck. Instead, they offered to send me a text message with a link to file a claim or once again said I could go online to file a claim. Once again, the address was ridiculously long. Finally, it rudely said, "Thank you. Goodbye." I'm disappointed by this service. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Sears's 800-479-5899 Warranty Returns Number

This Sears phone number is ranked #3 out of 6 because 70,770 Sears customers tried our tools and information and gave us feedback after they called. The reason customers call 800-479-5899 is to reach the Sears Warranty Returns department for problems like Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment. As far as we can tell, Sears has call center locations in Arizona or Washington and you can call during their open hours Mon-Fri 8am-8pm EST. Sears has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 800-479-5899 and ways to call or contact Sears with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sears

Calling Sears at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-479-5899. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sears Warranty Returns agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sears Once on the phone with Sears's Warranty Returns department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Sears in General

While 800-479-5899 is Sears's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-659-5917 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sears help by calling them, is that other customers give their customer support at this number a 62% score for their communication skills and a 75% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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