A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 7 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #5 most popular Sears phone number out of 6. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Say "human" multiple times · Are you calling to take advantage of your Sears Home Protect warranty? For yes, press 1. For no, press 2.
Toll-free · Choose option 6 when prompted · If this call is regarding the comfortability during the comfort exchange period, press 1. If it is in regards to the quality of the mattress during the mattress warranty period, press 2.
Corporate Office Number. · Dial by name directory, press 8. For home services, press 1. For warranties, press 2. For Kenmore customer service, press 3. For HR, press 4. For accounts payable, press 5. For identity or fraud issues, press 6. For a list of frequently used phone numbers, press 7. To reach an operator, press 0.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sears phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Below are some clips we've found from Sears's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hello, and please listen carefully as our menu options may have changed.
Calls are recorded for quality assurance.
We're very excited to tell you about a special promotion for select callers.
This will only take a moment. By answering just a few questions, we will find out if this offer is right for you.
Are you or someone in your household fifty years of age or older?
Press one for yes if you or someone in your household is fifty years of age or older.
Otherwise, press pound.
Again, press one now if you or someone in your household is fifty years of age or older."
Excerpt from a call with Sears
Thursday, April 11, 2024 11:02 PM
What are the hours and when should I call?
Sears operates the call center for this 800-549-4505 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 11,795 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sears is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 11,795 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Sears is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Sears number, but it is also the day with the shortest hold times.