E-ZPass New York Customer Service

Phone Number & Contact Info

E-ZPass New York's Best Phone Number

800-333-8655
Toll-free·Calls Customer Service·Most popular E-ZPass New York number
Q:

How do I talk to a live human at E-ZPass New York?

A:Press 1 for English. Then press 9.
Q:

Does E-ZPass New York offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this E-ZPass New York phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Then press 9.
Here is how our research team describes the way the E-ZPass New York phone system greets you: For account balance information, press 1. To make a one-time payment, press 2. For questions regarding auto replenishment, tags, accessories, and commuter plans, press 3. For violation notices or collection notices, press 4. For information regarding EZ Pass NY program or where EZ Pass is accepted, press 5. For mailing address, press 6. If you have traveled through a toll-by-mail facility without EZpass, press 7. For information regarding MTA reload cards, press 8. To speak to a representative, press 9.
Below are some clips we've found from E-ZPass New York's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling EZ Pass New York. For account information, or to open an account online, please visit us at e dash z pass n y dot com. Please listen carefully as our menu options have recently changed. For English, press one. Please note that our customer service center is closed at this time. However, you may access your account and general EZ Pass New York information using menu options or our website. At e dash z pass n y dot com. For your EasyPass account balance information, press one."
Excerpt from a call with E-ZPass New York
Saturday, January 6, 2024 6:26 AM

They may ask you to enter information with the dial pad

"EasyPASS New York. For account information, or to open an account online, please visit us at e please listen carefully as our menu options have recently changed. For your easy pass account balance information, press please enter your account number."
Excerpt from a call with E-ZPass New York
Wednesday, January 10, 2024 8:48 PM

What are the hours and when should I call?

E-ZPass New York operates the call center for this 800-333-8655 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,712 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass New York phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass New York staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call E-ZPass New York is Sunday. The most busy day to call is Tuesday, which averages 434% more phone calls by comparison. Again, this is based on a sample of 1,712 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call E-ZPass New York

In summation, the best day to call E-ZPass New York is Thursday.

Why Customers Call E-ZPass New York

If you have time to do a bit of reading before you call E-ZPass New York, we recommend you read over some of our problem-specific articles.

How Do I Close My E-ZPass New York Account?

If you have moved or changed jobs, you may not need your E-ZPass New York account anymore. To cancel it, all you need to do is package up your devices, print and fill out a cancellation form, and mail it with the devices to E-ZPass New York.

Top E-ZPass New York customer service problems

Click the link above to get answers to just about any E-ZPass New York customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to E-ZPass New York, and their purpose. Are any of these similar to the reason you are trying to call?
Updating debit card information: "I just wanted to give you an update on my debit card because I have fraud on my old account."
- From a call lasting 7m 49s , Jun 10, 2024 7:53 PM
Confusion with account: "Hello, am I speaking with E-ZPass customer service?"
- From a call lasting 9m 3s , Jun 7, 2024 2:56 PM
No specific purpose: "Yeah. It's good. Just."
- From a call lasting 2m 39s , Jun 7, 2024 2:29 PM
No clear purpose: ""
- From a call lasting 3m 36s , Jun 7, 2024 2:24 PM
Trouble accessing account: "I've had it for years and years, and I haven't used it in quite a while."
- From a call lasting 5m 41s , Jun 3, 2024 4:24 PM
Card termination and payment: "A couple of weeks ago, my card was terminated so I paid the fee to get a new card or account."
- From a call lasting 15m 6s , Jun 3, 2024 2:41 PM
Seeking assistance with account: "I need help with my E-ZPass account, specifically regarding a recent trip to Newark, New Jersey."
- From a call lasting 14m 57s , May 31, 2024 5:26 PM
Assistance with toll bills: "Can you help me with that, please?"
- From a call lasting 25m 34s , May 29, 2024 7:59 PM
Issue with missing payment: "I filed a support request regarding a $300 check that EZ Pass took but didn't add to my account, now it can't be canceled."
- From a call lasting 31m 27s , May 16, 2024 1:25 PM
Billing inquiry: "I received a toll by mail bill that is billing me as if I don't have an EZ Pass account."
- From a call lasting 18m 57s , Apr 1, 2024 6:37 PM

More E-ZPass New York Customer Service Contacts

There are of course other ways to contact E-ZPass New York customer service besides the phone. Below we list the best ones, by medium.

E-ZPass New York Customer Help Desk / Web Support

e-zpassny.com - Customer Service
Online customer service support
As a last, sometimes only, resort- E-ZPass New York customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is E-ZPass New York's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass New York agent. This phone number is E-ZPass New York's best phone number because 12,420 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-8655 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass New York first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, E-ZPass New York has 1 phone number. It's not always clear what is the best way to talk to E-ZPass New York representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for E-ZPass New York. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass New York. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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