How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this E-ZPass New York phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English. Then press 9.
Here is how our research team describes the way the E-ZPass New York phone system greets you: For account balance information, press 1. To make a one-time payment, press 2. For questions regarding auto replenishment, tags, accessories, and commuter plans, press 3. For violation notices or collection notices, press 4. For information regarding EZ Pass NY program or where EZ Pass is accepted, press 5. For mailing address, press 6. If you have traveled through a toll-by-mail facility without EZpass, press 7. For information regarding MTA reload cards, press 8. To speak to a representative, press 9.
Below are some clips we've found from E-ZPass New York's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EZ Pass New York. For account information, or to open an account online, please visit us at e dash z pass n y dot com.
Please listen carefully as our menu options have recently changed.
For English, press one.
Please note that our customer service center is closed at this time.
However, you may access your account and general EZ Pass New York information using menu options or our website.
At e dash z pass n y dot com.
For your EasyPass account balance information, press one."
Excerpt from a call with E-ZPass New York
Saturday, January 6, 2024 6:26 AM
They may ask you to enter information with the dial pad
"EasyPASS New York. For account information, or to open an account online, please visit us at e please listen carefully as our menu options have recently changed.
For your easy pass account balance information, press please enter your account number."
Excerpt from a call with E-ZPass New York
Wednesday, January 10, 2024 8:48 PM
What are the hours and when should I call?
E-ZPass New York operates the call center for this 800-333-8655 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,395 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass New York phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass New York staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass New York is Sunday.The most busy day to call is Monday, which averages 451% more phone calls by comparison.Again, this is based on a sample of 1,395 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call E-ZPass New York is Friday.
Why call this E-ZPass New York number?
Below is a sample of recent calls to E-ZPass New York, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I received a toll by mail bill that is billing me as if I don't have an EZ Pass account."
- From a call lasting 18m 57s , Apr 1, 2024 6:37 PM
Requesting new EZ Pass: "We purchased a new vehicle and need a new EZ Pass for an upcoming trip to New York."
- From a call lasting 8m 9s , Feb 27, 2024 11:09 PM
Adding car to account: "I would like to add another car to my E-ZPass account."
- From a call lasting 4m 36s , Feb 27, 2024 8:03 PM
Updating payment information: "I want to update my payment information for my EZ Pass account before making a one-time payment."
- From a call lasting 9m 4s , Feb 27, 2024 4:06 PM
Account inquiry: "I wanna know about my account and see what happened."
- From a call lasting 6m 59s , Feb 22, 2024 1:20 PM
Stolen vehicle - E-ZPass concerns: "My vehicle was stolen and the thieves took my E-ZPass; I'm worried they will use it and need to ensure my account is secure."
- From a call lasting 5m 34s , Feb 15, 2024 1:48 PM
Trouble adding vehicle: "I'm trying to add a vehicle to my account, but it's not saving the information when I try multiple times."
- From a call lasting 16m 53s , Feb 12, 2024 10:25 PM
Updating payment method: "I wanna just put the new card, what I got from the bank, you know, because the old one doesn't work."
- From a call lasting 18m 16s , Feb 12, 2024 10:21 PM
Billing inquiries: "I got a bunch of bills saying that some kind of violations, and I don't understand why."
- From a call lasting 23m 53s , Feb 12, 2024 3:44 PM
Account inquiry: "Is it possible to tag last three days with no charge?"
- From a call lasting 92m 31s , Jan 12, 2024 9:12 PM
More Ways to Contact E-ZPass New York Customer Service
There are of course other ways to contact E-ZPass New York customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- E-ZPass New York customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is E-ZPass New York's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass New York agent. This phone number is E-ZPass New York's best phone number because 12,420 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-8655 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass New York first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, E-ZPass New York has 1 phone number. It's not always clear what is the best way to talk to E-ZPass New York representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-ZPass New York. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass New York. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.