How Do I Close My E-ZPass New York Account?

If you have moved or changed jobs, you may not need your E-ZPass New York account anymore. To cancel it, all you need to do is package up your devices, print and fill out a cancellation form, and mail it with the devices to E-ZPass New York.

E-ZPass New York is a convenient way of quickly getting around New York's many toll roads. If you have recently moved or changed jobs and no longer need to use it, you may want to cancel it to avoid the monthly fee. To cancel your E-ZPass New York account, follow these instructions.

Canceling Your E-ZPass New York Account

Wrap your E-ZPass device (or devices, if you had more than one) in aluminum foil.
Package them up, preferably in the original packaging, if you have it.
Find the location of the nearest E-ZPass New York location using the E-ZPass New York locations list below.
Go to the E-ZPass New York website.
Download the Close Account Form.
Print out the form.
Fill it out, following the instructions on the form.
Either mail the package and the form to the nearest E-ZPass New York location or take it there in person. Once E-ZPass New York has processed the return, any balance on your account will be refunded to you in the form that you used to make the payment.

E-ZPass New York Locations List

There are three E-ZPass locations in New York:

1150 South Ave Ste 303, Staten Island, NY 10314
Monday-Friday: 7am-7pm Saturday: 8am-12pm
730 Mclean Ave, Yonkers, NY 10704
Monday-Friday: 9am-7pm Saturday: 8am-12pm
E-ZPass NY, 19-02 Whitestone Expy #101, Queens, NY 11357
Monday-Friday: 9am-7pm Saturday: 8am-12pm

If Your E-ZPass Was Lost or Stolen

You don't have to cancel your account if your E-ZPass was lost or stolen. Just visit the E-ZPass New York website or call a customer service representative and report it lost or stolen. It will be deactivated and a new one sent to you. However, you will need to pay a replacement fee.

Contacting E-ZPass New York

You can contact E-ZPass New York by phone, help forum, or email.

Why does GetHuman Write How-to Guides for E-ZPass New York Problems?

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