Vanilla Visa Card Phone Number

Call Vanilla Visa Card customer service faster with GetHuman

  • Calls Vanilla Visa Card's Customer Service department
  • The average hold time is 6m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Fraud, Suspended Account, Account Access, Account Setup, and Refund a Charge.
  • Reach a live Vanilla Visa Card agent: Press 1 then 3 then wait through the message, then press 4, then enter the phone number you used to register.

Calling Vanilla Visa Card Customer Care at 855-686-9513

I am looking at pre-paid card options for my pre-teen so that she can carry a bank card and get used to spending, but I can control the spending. While searching for companies that offer this type of convenience, I came across Vanilla Visa. Since I don't know a lot about how the process works, I figured I would just call to talk to a customer agent about what type of fees are associated with this type of service. I figured I might learn some other things that would be helpful to know before purchasing it. 

My goal is to find a pre-paid card that has minimal fees attached to it since I will need to reload money on nearly a weekly basis. I don't want to place a lot on it because that won't help my child learn to work within a budget. I imagine that fees are a major reason why people end up calling Vanilla Visa, but other reasons might be due to problems with their cards, help registering, or reporting a card lost or stolen. I don't really know the scope of the business, so they might receive a lot of daily phone calls; I just hoped I wouldn't be on hold for too long. 

It turned out not to be too bad, I just had to sit through the phone directory for a few minutes. When I first called, the virtual assistant greeted me and immediately gave me a list of options stating, "Thank you for calling My Vanilla. For English please press 1. To use the automated phone system to access your account or to activate a personalized card you received in the mail, press 1. If you need help registering or enrolling, press 2. If you have forgotten your card number and need to report it as lost or stolen, press 3. If you would like to listen to the fees associated with a My Vanilla pre-paid card, press 4."

I chose 2 since I needed to ask questions about registration and enrollment and then it gave me a long-winded response about how I could go online to enroll and have a lot of my questions answered. This was somewhat of a waste of time because I wasn't calling due to technical difficulties, my goal was to talk to an actual person. Once the lecture ended, it gave me two options, "To repeat the important tips that you just heard, press 1. If you still need help and want to wait on hold to talk to a customer service representative, press 2. If you want to enter your card number to use the automated phone system, press 3."

I pressed two again and it told me to either enter my card number or stay on the line. I stayed on the line and it only took about 30 seconds for the hold music to start, but then instantly someone with a thick accent picked up. I was happy about the short wait, and although it took a bit of repeating to understand what the agent was saying, they did answer my questions. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Transactions can't be made with the card, I've used the car at a vending machine and Am...
Case * **********As a follow-up to this case. You mailed what I was assuming to be a re...
Bought a** $ card and it’s not valid
My vanilla visa gift card is declined. *I went online and search, there's a lot of peop...
I want to find out what the ZIP Code is connected to my vanilla visa gift card. I got i...
I had bought a vanilla prepaid Visa card and *-* transactions were made back to back th...
Le puse $$$ y no me est* funcionando me sale error.
Tarjeta da*ada solo tiene ** numeros
My vanilla card got locked I want it unlocked without getting a replacement card please...
Je veux seulement savoir combien iil me reste sur ma carte vanilla visa j'ai deux cart...
pouvez vous me dire combien il me reste sur ma carte je voulais payer un achat et elle...
I have a claim with vanilla visa gift cards they said my card wasn't activated and so w...
It’s suspended an when I call I have to enter card number well card number isn’t valid...

Vanilla Visa Card Customer Phone Number 855-686-9513 - Stats

Phone number to dial855-686-9513
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait6 minutes
Current wait12 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication52%
Quality of help83%
Customer votes2,047
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Vanilla Visa Card's Best Toll-Free/800 Customer Phone Number

This is Vanilla Visa Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vanilla Visa Card agent. This phone number is Vanilla Visa Card's Best Phone Number because 34,560 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-686-9513 include Fraud, Suspended Account, Account Access, Account Setup, Refund a Charge and other customer service issues. The Vanilla Visa Card call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Vanilla Visa Card has 2 phone numbers. It's not always clear what is the best way to talk to Vanilla Visa Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Vanilla Visa Card?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Vanilla Visa Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Gift Card Assistance800-571-1376

Beyond the Phone Number

There are other ways to get in touch with Vanilla Visa Card, including their website / help desk. Visit our Vanilla Visa Card Customer Service page for more information.
Vanilla Visa Card Customer Service

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