AFLAC Phone Number

Call AFLAC customer service faster with GetHuman

  • Calls AFLAC's Customer Service department
  • The average hold time is 12m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:45am
  • Popular issues for this call center: Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, and Renew coverage.
  • Reach a live AFLAC agent: Press 0 then 2 then 1 then 0# each time it asks for an account number
  • What you hear when you call: Policyholder, press 1. Medical or dental provider, press 2. Payroll account manager, press 3. Sales, press 4.

Calling AFLAC Customer Care at 800-992-3522

Mar 18, 2024

I've been thinking a lot about supplemental insurance after a good friend of mine passed away. Watching his family struggle and worry about how they would make ends meet really has left me thinking about what would happen if I died or was seriously injured and had a lot of health bills. That led me to think about what type of insurance plans I could pick up in addition to what my workplace offers. Then I saw a commercial for AFLAC and that duck was stuck in my head until I finally decided to call and see what they could offer me. 

Admittedly, I don't know a lot about what AFLAC offers but I know that they specialize in programs to help people with unexpected medical issues or life insurance. From the phone lines, I know they offer a lot of things such as accident coverage and even plans that will help if you need critical care or are diagnosed with cancer. With this much coverage, it's reasonable to think they get a lot of phone traffic, but they still answered my call fairly quickly which is always a great sign a company actually cares about their customers. 

When I first called, an automated assistant answered and said, "Thanks for calling AFLAC. If you are a policyholder, say I am a policyholder or press 1. You can also say account holder or press 2. If you are a medical provider you can say provider, or press 3. Or if you are interested in AFLAC products say sales , or press 4." 

I pressed 3 since I was interested in sales, but first I had to listen to a disclaimer before I could talk about policies. The automated voice informed me, "Thanks for your interest in AFLAC. There are a few things I need to let you know first. If you are interested in disability, hospital, or vision coverage those are only available through payroll deduction with participating employees. However, there are other policies available directly to consumers for people between the ages of 18 to 75. Now I have a couple of prequalification questions available to you before I transfer your call to an agent.. Tell me if you are interested in purchasing a policy or selling products to others."

It then ran me through a list of questions that included, "Are you already working with an Aflac agent Have you ever had an Aflac policy in the back? Next, does your employer offer ALFAC policies? Last, tell me which of these policies you are most interested in? You can say, products for seniors, accidents, cancer, dental, life, or critical care." Once I finally made it through the list, it said, "Great an AFLAC agent will be happy to help you," and instantly transferred me to an agent. The agent was upbeat and answered my questions thoroughly so I was happy with the service by the time I hung up. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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AFLAC Customer Phone Number 800-992-3522 - Stats

Phone number to dial800-992-3522
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Average wait12 minutes
Current wait13 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter, chat
Quality of communication82%
Quality of help72%
Customer votes564
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AFLAC's Best Toll-Free/800 Customer Phone Number

This is AFLAC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AFLAC agent. This phone number is AFLAC's Best Phone Number because 16,668 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-992-3522 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AFLAC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, AFLAC has 2 phone numbers. It's not always clear what is the best way to talk to AFLAC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AFLAC?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AFLAC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Claims Department800-366-3436

Beyond the Phone Number

There are other ways to get in touch with AFLAC, including live chat and their website / help desk and their Twitter handle. Visit our AFLAC Customer Service page for more information.
AFLAC Customer Service

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