Georgia Power Customer Service

Phone Number & Contact Info

Georgia Power's Best Phone Number

Toll-free·Calls Customer Service·Most popular Georgia Power number

How do I talk to a live human at Georgia Power?

A:At the first menu, say "Something Else." Next, say, "Other."

Does Georgia Power offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Georgia Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, say "Something Else." Next, say, "Other."
Here is how our research team describes the way the Georgia Power phone system greets you: Which of these are you calling about? You can say "power outage or dangerous conditions," "billing & payments," "moving & transfer," or "something else."
Below are some clips we've found from Georgia Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Good evening. Welcome to Georgia Power, a southern company. Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after your call has been completed. If you would like to take a post call survey, say survey. Else, say continue. Severe weather is expected in your area and may cause wide spread power outages. Georgia Power is monitoring the changing weather and mobilizing crews to restore power to impacted customers as soon as possible. For tips to stay safe during a storm, please visit georgia power dot com forward slash storm. Say yes to continue or no to go to the main menu."
Excerpt from a call with Georgia Power
Friday, January 12, 2024 11:56 PM

They may ask you to say or enter information

"Good afternoon. Welcome to Georgia Power, a southern company. Before we continue with the call, we would like to offer you the opportunity to provide feedback on select items after your call has been completed. If you would like to take a post call survey, say survey. Else, say continue. Did you know you can take advantage of instant self-service through our new and improved mobile app? You can start, stop, or move service, see a detailed breakdown of past or upcoming bills, report outages, pay your bill, and more. These options are also available around the clock in our online support center at georgia power dot com slash support.
Main menu. Which of these are you calling for?
You can say power outage or dangerous condition, say billing and payments, say moving and transfers, say something else, or say repeat menu."
Excerpt from a call with Georgia Power
Thursday, May 23, 2024 7:17 PM

The first phone menu

"Good morning. Welcome to Georgia Power, a southern company. Main menu. Which of these are you calling for? You can say power outage or dangerous condition, say billing and payments, say moving and transfers, say something else, or After May twentieth, we will no longer support West Union as an authorized payment location. Billing and payment menu. You can say balance, say payment arrangements, to pay using a bank account, or using bill I'm sorry. I didn't get that.
For balance, press one.
For payment arrangements, press two.
To pay using a bank account or using BillMatrix, press three.
For other ways to pay, press four."
Excerpt from a call with Georgia Power
Sunday, May 5, 2024 4:19 AM

What are the hours and when should I call?

Georgia Power operates the call center for this 888-660-5890 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 453 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Georgia Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Georgia Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Georgia Power is Thursday. The most busy day to call is Friday, which averages 66% more phone calls by comparison. Again, this is based on a sample of 453 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Georgia Power

In summation, the best day to call Georgia Power is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Georgia Power staffs the call center well on Thursday.

Why Customers Call Georgia Power

If you have time to do a bit of reading before you call Georgia Power, we recommend you read over some of our problem-specific articles.

How Can I Request a Payment Extension from Georgia Power?

Georgia Power is a utilities company serving the whole of Georgia. The company has customers who sometimes are unable to fully settle their utility bill. For such customers, the best way to pay their bill is to contact a payment assistance program. Georgia Power has several of them. You will have to contact Georgia Power directly for a payment extension which they can approve or deny.

What are the current rates for Georgia Power electricity?

The current rates for Georgia Power electricity vary depending on the individual's usage and location. Georgia Power offers several rate plans, including residential, commercial, and industrial options. Residential customers typically have a tiered rate structure based on their monthly usage. The rates for these plans can be found on the Georgia Power website or by contacting their customer service. Commercial and industrial customers have customized rates based on their specific energy needs and usage patterns. These rates may require a consultation with a Georgia Power representative to determine the most suitable plan for a business. Ultimately, the exact rates for Georgia Power electricity are dependent on multiple factors, and it is advisable to consult Georgia Power directly for specific rate details.

What is the Georgia Power's budget billing program?

Georgia Power's budget billing program allows customers to even out their energy costs throughout the year. Instead of fluctuating monthly bills, this program calculates an average monthly payment based on your historical energy usage. It helps customers avoid high seasonal bills, making budgeting easier and more predictable. The program reviews and adjusts the monthly payment amount annually to reflect any changes in energy usage or rates. It offers peace of mind by eliminating surprise high bills during peak seasons. It simplifies bill management and enables customers to plan their household expenses better. Customers can enroll in the program online or by contacting Georgia Power's customer service. This program ensures customers have greater control over their energy expenses and enjoy a more balanced payment structure.

Top Georgia Power customer service problems

Click the link above to get answers to just about any Georgia Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Georgia Power, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer service to new address: "I kinda got transfer electricity over from my apartment that I rented."
- From a call lasting 10m 28s , May 3, 2024 8:37 PM
Payment extension request: "I was calling to see if I can get an extension on my payment arrangement because I don't work anymore."
- From a call lasting 10m 16s , Apr 10, 2024 8:25 PM
Billing inquiry: "I need to know if my bill is paid."
- From a call lasting 42m 16s , Apr 5, 2024 6:02 PM
Property damage complaint: "We had someone come out last week to do treat tree trimming service, and they damaged our property."
- From a call lasting 7m 19s , Mar 26, 2024 1:08 PM
Starting new service: "Hi, I just called to start service but your portal isn't working, can I get an email as proof of service?"
- From a call lasting 8m 41s , Mar 1, 2024 4:42 PM
Setting up new service: "I'm trying to start service for an apartment and the website is not working."
- From a call lasting 9m 29s , Mar 1, 2024 4:26 PM
Making payment: "I'm gonna make a payment for two fifty."
- From a call lasting 20m 34s , Feb 28, 2024 1:55 PM
Payment query: "I was on the app earlier, and I clicked pay on accident, and I was just wondering if there was any way to roll that back."
- From a call lasting 39m 22s , Feb 23, 2024 3:56 PM
Setting up new service: "I just bought a house and need to get my power turned on."
- From a call lasting 31m 6s , Feb 14, 2024 4:48 PM
Transfer account to daughter: "My daughter called to have the account put in her name, but they said the account was not paid, even though I have the confirmation number that it has been paid off."
- From a call lasting 12m 5s , Feb 12, 2024 9:37 PM

More Georgia Power Customer Service Contacts

There are of course other ways to contact Georgia Power customer service besides the phone. Below we list the best ones, by medium.

Georgia Power Customer Service on X (formerly Twitter) - Customer Service
Use the link to connect with customer service through Twitter
Georgia Power, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Georgia Power Customer Help Desk / Web Support

As a last, sometimes only, resort- Georgia Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Georgia Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Georgia Power agent. This phone number is Georgia Power's best phone number because 16,230 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-660-5890 include Account Access, Cancel Service, Report an Outage, Setup Payment Arrangement, Transfer Service and other customer service issues. Rather than trying to call Georgia Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Georgia Power has 1 phone number. It's not always clear what is the best way to talk to Georgia Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Georgia Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Georgia Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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