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Georgia Power Customer FAQ

Top Answers & How-to Guides

What is Georgia Power's Phone Number?

The question we are asked most often is about how to talk to Georgia Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Georgia Power Customer Questions

Outdoor security light information

Georgia Power offers outdoor security lights to enhance safety and security around your home or business. These lights are available in various styles and can be installed and maintained by Georgia Power. For specifics on types, installation, and costs, you may want to refer to the details available through Georgia Power's services.
Asked Jun 24, 2024 7:10 PM

I need a copy of my previous payments for the last twelve months

To obtain a copy of your previous payments for the last twelve months, you can log into your online account with Georgia Power. After logging in, navigate to the 'Billing and Payment' tab. Here, you'll find a history of all your past payments. You can print or save copies of this information for your records. Please be aware that you need to be the account holder to access this information, it's part of Georgia Power's commitment to maintaining customer data privacy and security.
Asked May 14, 2024 1:36 PM

Do we need a wiring inspection if we are turning power on to an existing power pole on property?

Yes, Georgia Power requires a wiring inspection certificate from the local city or county permitting agency for turning or reestablishing power on an existing pole, especially if the service has been off for a certain period of time or if it involves new installation. Be sure to contact your local city or county permitting office for specific procedures and requirements. After receiving this certificate, you can then coordinate with Georgia Power for service initiation. Safety is a priority, and ensuring wiring meets current codes can prevent potential electrical incidents.
Asked May 9, 2024 9:33 PM

How do I find a map of a georgia power easement?

Unfortunately, specific maps of Georgia Power easements are not publicly available due to privacy and security reasons. If you have specific questions about a Georgia Power easement on your property or a property you are considering purchasing, it would be best to seek legal counsel or work with a real estate professional. They could help in obtaining the necessary information from the relevant county or municipal authorities where the property is located. It's crucial to obtain this information as it can affect your property rights.
Asked Mar 21, 2024 5:23 PM

How long does it take to restore power after a service drop?

The duration to restore power after a service drop can vary significantly, depending on the cause of the outage. Problems like extreme weather conditions, equipment failure, or significant damage to infrastructure may take longer to address. It's important to note that Georgia Power prioritizes critical services like hospitals and police stations. They also work on repairs that will restore power to the largest number of customers first. However, they aim to restore power as quickly and safely as possible. Please be patient and rest assured they're doing their best to get your power back on.
Asked Mar 19, 2024 9:33 PM

Help me with my Georgia Power customer service issue

Billing and Payments

How Can I Request a Payment Extension from Georgia Power?

Georgia Power is a utilities company serving the whole of Georgia. The company has customers who sometimes are unable to fully...

What are the different ways to pay my Georgia Power bill?

Georgia Power provides multiple methods for customers to pay their bills, including online payments via their website,...

Can I make a payment arrangement with Georgia Power?

Customers can arrange payment plans with Georgia Power to help manage their bills, especially during financial hardships....

What is the Georgia Power's budget billing program?

Georgia Power's budget billing program aids residential customers in managing energy costs by providing a consistent monthly...

How can I read and understand my energy bill?

Understanding a Georgia Power energy bill becomes easier when broken into sections. It shows account details, a charge summary,...

Is there a budget billing option available for my electricity bill?

Georgia Power provides a budget billing program to help customers stabilize their monthly electricity bills by averaging annual...

What should I do if I see a charge on my bill that I don’t recognize?

If a Georgia Power bill contains an unrecognized charge, individuals should first review the bill for details and potential...

Service and Outages

Can I transfer my Georgia Power service to a new address?

Yes, service transfer with Georgia Power is possible by providing your account information and new address. The process is...

What is the average wait time for a service technician to come to my location?

The average wait time for a Georgia Power technician depends on service type and workload. For non-urgent requests, it...

What steps are involved in the service connection process for new customers?

The service connection process for new customers with Georgia Power involves applying for service, verifying details, assessing...

How can I report an outage to Georgia Power?

Customers can report outages to Georgia Power by using their website or mobile app for quick reporting. They can also call the...

Energy Efficiency and Programs

Does Georgia Power offer any energy-saving programs or tips?

Georgia Power provides several programs and suggestions aimed at helping customers save energy and lower their bills. This...

What programs does Georgia Power offer for energy efficiency improvements?

Georgia Power has numerous programs to enhance energy efficiency for both residential and commercial customers. They offer...

Does Georgia Power have programs for solar energy installation?

Georgia Power indeed provides numerous programs and incentives for those interested in solar energy installation, such as the...

Are there resources available for energy assistance for those in need?

Resources for energy assistance are available for those in financial need, including the Georgia Low Income Home Energy...

Safety and Advice

What are the current rates for Georgia Power electricity?

Electricity rates from Georgia Power can differ based on customer type, selected energy plans, and consumption levels....

What safety precautions should I take during severe weather conditions?

During severe weather, it is crucial to stay informed using reliable sources, prepare an emergency kit with essentials, secure...
We look to the Georgia Power issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Georgia Power issues reported to GetHuman
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