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Sears Customer FAQ

Top Answers & How-to Guides

What is Sears's Phone Number?

The question we are asked most often is about how to talk to Sears customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Sears offer any extended warranty options for products?

Yes, Sears offers extended warranty options for a variety of products. With an extended warranty, customers can enjoy additional coverage...
Ask any question you have about Sears customer service, get an answer now.
Contact Sears customer service

Recent Sears Customer Questions

phone number for Sears customer service

You can reach Sears customer service at 1-800-697-3277. Please note that their operating hours may vary, so it's advisable to check the current hours. They should be able to assist you with any inquiries or issues related to your Sears purchases, services, or overall Sears experiences.
Asked Mar 2, 2024 5:40 AM

Help me with my Sears customer service issue

Order Tracking

How Do I Track My Order from Sears?

Sears allows you to purchase products online, through a phone call or from one of their stores. Once you make an order, the delivery...
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Refunds

How do I get a refund from Sears?

Most products from Sears can be returned and refunded within specific time frames. Members have 45 days for items without installation...
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How long does it take for a refund to be processed by Sears?

At Sears, our goal is to process refunds as quickly as possible. Typically, once we receive your returned item, it takes approximately...
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Returns and Cancellations

How do I return or cancel an order with Sears?

Sears Shop Your Way members have 45 days for returns, non-members have 30 days. Returns can be processed online or in-store. Tires...
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Can I return an item bought online to a Sears store?

Yes, you can return an item bought online to a Sears store. Sears offers the convenience of returning online purchases at any of their...
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Are there any fees for canceling an order with Sears?

There are no fees for canceling an order with Sears if the cancellation request is made before the merchandise has been shipped. However,...
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Warranty Claims

How do I file a warranty claim with Sears?

Sears offers four types of home warranties, including System, Appliance, Whole Home, and HVAC Plans. They cover heating, cooling, plumbing,...
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Appliance Services

How do I make an appliance appointment with Sears?

Sears Home Services offers repair services for most major appliance brands with over 2,500 technicians available 6 days a week. To...
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Does Sears offer installation services for purchased appliances?

Yes, Sears offers professional installation services for appliances purchased through their store. Their team of trained technicians...
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Return Policy

What is the Sears return policy for electronics?

The Sears return policy for electronics allows for returns within 30 days of purchase with a valid receipt. The item must be in its...
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Price Match Policy

What is the Sears price match policy?

Sears offers a comprehensive price match policy to ensure customers get the best deal. If you find an identical item available at a...
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Order Modifications

Can I change or modify my order after it has been placed on Sears?

Yes, you can change or modify your order on Sears after it has been placed. Sears understands that sometimes circumstances change or...
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Extended Warranty

Does Sears offer any extended warranty options for products?

Yes, Sears offers extended warranty options for a variety of products. With an extended warranty, customers can enjoy additional coverage...
Read more
We look to the Sears issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Sears issues reported to GetHuman
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